• Own the end-to-end payments product model for Reap Direct: Define how businesses initiate, track, manage, and reconcile payments across domestic, cross-border, fiat, and stablecoin-enabled flows. • Own both the customer-facing experience and the underlying product logic that makes money movement reliable and understandable. • Turn infrastructure into robust payment products: Partner closely with Reap Connect and engineering to translate payment rails, partner capabilities, ledger events, APIs, and webhooks into clear workflows, scalable abstractions, and high-quality user experiences. • Drive operational excellence and abstract complexity for global businesses: Design payment experiences and internal workflows that make cross-border money movement feel simple, reliable, and transparent for customers, while giving internal teams the tools and controls they need to operate efficiently at scale. • Raise the bar on payment quality and completeness: Identify gaps across the payments lifecycle, from initiation through settlement and support resolution, and drive improvements in reliability, transparency, controls, and operational efficiency.

• Execute product development and lifecycle activities for GWC-developed products and integrated systems, including executing testing, system configuration, and integration work across platforms and tools, under the guidance of the Senior Product Manager. • Document user stories, product requirements, and technical specifications, including acceptance criteria and implementation details. • Track and analyze feature requests and user feedback to inform product improvements. • Perform User Acceptance Testing (UAT) by executing test cases, analyzing system behavior, and documenting bugs with reproducible steps and relevant system context. • Prepare release notes and contribute to internal communications about product updates. • Write and maintain SQL queries and perform data analysis to evaluate product performance, user behavior, and system outcomes. • Utilize Google Analytics or similar web analytics platforms to monitor website performance, analyze user behavior, and surface insights that inform product decisions. • Investigate and troubleshoot product-related issues by diagnosing root causes within underlying systems, data flows, and integrations, and escalate bugs to engineering partners as needed. • Monitor system performance and proactively identify risks, anomalies, or areas for improvement. • Build lightweight automations, scripts, or workflows to improve product operations and support efficiency. • Serve as a technical point of contact for internal teams and external users by responding to product-related inquiries and troubleshooting issues. • Implement website and product updates, including content deployment, feature configuration, and system adjustments across platforms. • Utilize HTML/CSS and CMS tools to support front-end updates and platform improvements • Maintain and improve technical documentation, FAQs, and internal resources by documenting recurring issues, root causes, and system behaviors. • Analyze common user questions and support trends to inform documentation improvements and product enhancements. • Partner with technical and non-technical stakeholders to translate requirements, clarify system behavior, and support alignment on product updates. • Create and maintain internal documentation and resources, including flowcharts that map technical workflows and system integrations, leveraging enterprise AI tools where appropriate. • Support internal staff in navigating GWC-developed products and related administrative tools through training, guidance, and updates. • Leverage our Enterprise Project Management workspace to coordinate technical support, user resources, and communications efforts.

• Own the product strategy. Define the vision, roadmap, and success metrics for Docker’s AI & Agent Platform. Make hard tradeoff decisions about what to build, what to defer, and what to cut. • Build from zero. This is a new platform. You will define the product from the ground up — writing the first specs, prototyping with engineering, validating with customers, and iterating rapidly based on what you learn. • Drive from conception through delivery. Write requirements, work with engineering to scope and prioritize, ship iteratively, and measure outcomes. You don’t hand off specs and wait — you are in the details. • Define how pieces of the agentic ecosystem fit together. Agents need secure execution, tool connectivity, model access, governance, and observability. • Think beyond developers. Ensure the platform serves the full range of people who need agents to succeed — from individual developers to platform teams to enterprise operators. • Define the developer experience. Work with design and engineering to ensure that our AI products are intuitive, powerful, and meet people where they are. • Collaborate across Docker. Work cross-functionally to ensure coherent product experiences. • Influence technical direction. Partner with engineering leadership on architecture decisions. • Represent the customer. Engage directly with developers, enterprises, and partners. • Overcome blockers. When something is in the way — you figure out a path forward.

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support. What You'll Do - Ensures exceptional customer service for our customers - Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department. - Multiple platforms used for communication – Outlook, Microsoft Teams, Zendesk - Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary. - Responds to customer requests within the required SLA; provides follow up when needed - Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers. - May perform additional duties relating to specific First American applications as assigned. - May train / provide guidance to less experienced team members. What You'll Bring - Comprehensive knowledge of escrow transactions and client operating systems. - Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams) - Familiarity with supported production support software, environments, and methodology - Zendesk experience is preferred - Excellent communication, problem solving skills and telephone etiquette. - Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner. - Ability to organize multiple tasks simultaneously and streamline workflow management. - Detail oriented, error intolerant environment - High School diploma or equivalent - AA/AS degree preferred. - 2+ years of escrow related work - 2+ years customer service-related work Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.