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Yelp logo
Yelp

Looking for a #FiveStarCareer? We know just the place!

Employee Advocate, Partner

Affiliate ManagerAffiliate MarketingFull TimeRemoteSeniorTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

57 days ago

Salary

$74K - $124K / year

Seniority

Senior

English

Job Description

Employee Advocate, Partner

Yelp

• Work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed • Participate in policy interpretation and assist in developing organizational policy and procedural efficiencies • Design and facilitate leadership training on key employee relations topics • Utilize a consultative approach to provide objective coaching and counseling services to managers and employees • Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues • Identify opportunity areas and implement programs to drive a proactive employee relations climate • Facilitate involuntary exit process and conduct exit interviews • Actively contribute to the success of the AP team • Complete other duties as assigned

Job Requirements

  • Ability to remain professional under pressure and exceptional conflict resolution skills
  • Ability to effectively work independently and identify when to engage additional resources or escalate as necessary
  • Ability to set priorities, manage multiple responsibilities, and deliver against deadlines
  • Excellent interpersonal skills and experience dealing with all levels within an organization
  • Excellent verbal, written, and presentation communication skills
  • Sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
  • Ability to conduct investigations and drive to positive resolution
  • Impeccable discretion when handling sensitive and confidential information
  • Experience in a high volume contact center environment
  • Comfortable working within ambiguity

Benefits

  • Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
  • 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan

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