• Lead Technical Direction Plans (TDP) development and supervises the work of project teams, vendors, and/or subcontractors • Responsible for the overall success of planning and implementing complex modernization projects • Responsible for planning, to include TDP development • Manage installation teams consisting of Engineers, Technicians and Sub-Contractor labor in the execution of EIP installations • Plan, coordinate and lead customer meetings • Create, review, track and deliver contract deliverables as required by the PWS / SOW • Develop and Implement process improvements to increase work efficiency, product quality and overall customer satisfaction • Serve as a customer interface to report project progress and address any issues or concerns in the absence of the Program Manager • Facilitate the compiling and analysis of lessons learned to develop continuous process improvement

• Monitor live streams, in-app activities, and user behavior • Enforce platform policies and take action on violations • Respond quickly to issues impacting user experience or safety • Execute operational tasks (e.g., payouts, adjustments, account actions) • Ensure accuracy and timeliness of all processing tasks • Flag inconsistencies or anomalies for review • Act as the first line of response for platform issues • Escalate critical problems with clear context and urgency • Coordinate with internal teams to resolve incidents • Maintain clear logs of actions taken and issues encountered • Provide structured updates during and after shifts • Surface recurring issues and suggest improvements

• Serve as a strategic partner to leadership across business, legal, and nonprofit initiatives. • Protect executive time through effective calendar, priority, and workflow management. • Coordinate high-level projects and ensure deadlines, deliverables, and priorities remain on track. • Draft executive communications, reports, presentations, and internal documentation. • Anticipate operational needs and proactively implement solutions. • Lead operational planning and execution of conferences, summits, board meetings, and special initiatives. • Coordinate vendors, venues, stakeholders, attendees, and project timelines. • Manage project plans, budgets, logistics, and implementation schedules. • Monitor project progress and resolve operational challenges proactively. • Ensure successful execution of high-visibility events and strategic initiatives. • Build and improve systems, workflows, dashboards, and operational processes. • Develop SOPs, reporting structures, and project management frameworks. • Track organizational metrics, goals, and operational performance. • Coordinate cross-functional initiatives among internal and external stakeholders. • Identify process improvement opportunities and implement scalable solutions. • Act as a professional point of contact for executives, board members, partners, vendors, and external organizations. • Coordinate communications with strategic partners and community stakeholders. • Support board initiatives, coalition activities, and organizational programs. • Prepare meeting materials, summaries, and executive briefings. • Maintain confidentiality and professionalism when handling sensitive information.

Are you a detail-driven Loan Processor who thrives in a high-volume environment? Do you take pride in keeping files moving, solving problems, and getting loans to the finish line? If so, we want to hear from you. We’re looking for a proactive, organized professional who can take ownership of their pipeline and play a key role in delivering a smooth, efficient experience for our clients and internal teams. What You’ll Do: - Own your pipeline by preparing, collecting, and managing all loan documentation from application to closing - Act as a key point of contact for clients, realtors, and internal partners - Identify and resolve missing items or issues quickly to keep files on track - Review and update loan applications (1003) based on incoming documentation - Review mortgage insurance and re-run AUS as needed before underwriting - Follow up consistently on outstanding conditions to ensure timely submissions - Prepare and submit files for underwriting and clear-to-close (CTC) - Maintain accurate milestone updates and detailed file notes - Meet or exceed turn time expectations while maintaining quality and compliance What You Bring: - At least 1 year of mortgage processing experience (preferred) - Strong attention to detail and ability to manage multiple files at once - Excellent communication and customer service skills - A proactive, problem-solving mindset—you don’t wait, you act - Strong organizational skills and ability to prioritize effectively - Proficiency with Microsoft Office and mortgage systems Why You’ll Love This Role: - Fully remote—work from anywhere - Be part of a collaborative, supportive team - High-impact role where your work directly contributes to successful closings - Opportunity to grow and develop within a dynamic mortgage environment Requirements: - High school diploma or equivalent - Ability to sit and work at a computer for extended periods Compensation & Benefits: - $28.00 – $31.00 per hour - Health, Dental & Vision benefits available - Supplementary benefits including Life Insurance, Short-Term & Long-Term Disability, and more - Paid Time Off and company holidays