• Establish systems and processes for PV activities • Monitor the performance of PV systems • Lead and support PV audits and inspections • Develop PV documentation across the product lifecycle

Role Description Precisely is looking for a Technical Support Sr Manager to lead a global team delivering exceptional support for our B2B Integration products. This role combines people leadership, customer advocacy, and AI-enabled innovation to ensure consistent, high-quality customer experiences at scale. You will play a key role in modernizing support through automation, GenAI, analytics, and intelligent self-service, while partnering closely with Engineering, Product, and Customer teams. What you will do: - Leadership & Team Development - Lead, coach, and develop a high performing technical support team in a 24x7 global environment. - Drive operational excellence across case management, escalations, and service delivery. - Build a strong team culture focused on service excellence, ownership, and accountability. - Support Operations & Delivery Excellence - Oversee day-to-day support operations, including shift coverage, workload balancing, and escalation management. - Ensure consistent execution of global support processes, including case management, follow-the-sun coverage, and KCS. - Drive adherence to SLAs, response times, and resolution quality across phone, web, and community channels. - Lead critical customer escalations, coordinating with engineering (L3), product, and leadership as needed. - AI, Automation & Agentic Support Enablement - Partner with cross-functional teams to introduce AI-powered support capabilities, including GenAI assistants, chatbots, and workflow automation. - Use AI-driven analytics and customer sentiment insights to identify trends, mitigate risk, and improve customer outcomes. - Act as a customer advocate, building strong relationships and leading critical escalations. - Champion responsible AI adoption, ensuring solutions are secure, scalable, and aligned with customer experience goals. - Customer & Cross-Functional Collaboration - Actively engage with customers to build trusted relationships, gather voice-of-customer feedback, and improve supportability. - Collaborate with Engineering, Product Management, Sales, and other stakeholders to resolve systemic issues and influence product improvements. - Participate in readiness planning for new releases, support model changes, and product introductions. - Reporting, Metrics & Continuous Improvement - Track and analyze operational KPIs, CSAT, and efficiency metrics using dashboards and reporting tools (e.g., Salesforce). - Present insights through operational reviews and leadership updates. - Recommend and implement workflow, platform, and tooling improvements to enhance customer experience and operational scalability. Qualifications - Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience). - 10+ years of experience in enterprise technical/customer support, including people leadership. - Proven ability to lead and scale high-performing technical teams in a global support environment. - Strong operational acumen across resource planning, process consistency, and escalation management. - Excellent communication, problem-solving, and stakeholder management skills. - Experience supporting business-critical software products. - Must demonstrate the use of a variety of AI tooling to solve problems, including creating agents in Copilot and/or other tools. Requirements - Experience with B2B Integrator is a plus. - Working knowledge of Windows, Linux/UNIX environments. - Familiarity with networking, security concepts, and enterprise integration technologies. - Exposure to cloud platforms (Azure, AWS, GCP). - Knowledge of SQL and relational databases. - This position is 100% remote anywhere in the US. Company Description Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products, and strategic services. Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Our 2500 employees are unified by four core values: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning, and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries and 20 offices across over 5 continents.

Effectively engage with global stakeholders, providing market insights, talent trends, and compensation inputs to support decision-making.

Role Description The Senior Construction Manager is responsible for overseeing, coordinating and completing all aspects of the construction of wireless telecommunication sites including Macro’s (new site build), Mod’s (addition/upgrade to existing site), Small Cells (ROW or Private LL). In addition to overseeing junior staff and assisting in their development. - Interface with Site Acquisition, Zoning, Field Engineering, A&E consultants and General Contractors to construct quality wireless sites and/or modifications according to plan and on schedule - Perform site walks at candidate selection and determine construction feasibility - Work with A&E firms to coordinate all aspects of zoning and construction documents - Conduct utility coordination meetings - Prepare General Contractor bid packages, bid projects and make contractor selection recommendations - Manage standards of construction for Customer / Client - Schedule equipment delivery and installation and verify with carrier client schedules - Inspect and approve completed construction projects - Prepare punch lists as required - Ensure all construction related milestones are entered into the project tracking - Ensure that all applicable safety and regulatory requirements are followed and documented - Oversee and coordinate day-to-day interaction with assigned construction managers - Oversee and assist in development of assigned construction managers - Assist in delivering complete projects for market deployment in a timely manner to meet overall market goals and objectives - General knowledge and understanding of the requirements to submit for building applications, construction drawings and documentation, and utility requirements - Advanced knowledge of building systems (HVAC, emergency generators, National Electrical Code requirements); environmental requirements including hazardous material, spill prevention, and other regulatory guidelines, general building maintenance, and vendor maintenance - Must have construction knowledge of requirements for rooftop installations, tower locations and raw land locations - Extensive experience with antenna types, antenna mounts, coax, grounding systems and AC power - Advanced understanding of all aspects of construction with respect to Wireless Cell sites - Proficient in operating systems and applications including but not limited to: VZW – FUZE, MS Office, Adobe Acrobat and/or REVU Bluebeam - Valid driver license and clean driving record required Qualifications - Minimum of 5 years Wireless Telecommunications experience preferred - Strong Utility Coordination experience - Experience processing building permits and ROW permits - Ability to read and understand Utility as-built plans - Technical understanding/ability - Desire to succeed and learn new skills - Commitment to excellence and high standards - Strong organizational skills; able to manage priorities and workflow - Ability to work independently and as a member of various teams - Ability to manage and oversee development of assigned staff - Acute attention to detail - Good judgment with the ability to make timely and sound decisions - Versatility, flexibility and a willingness to work within constantly changing priorities - Ability to work irregular hours, including occasional evenings and weekends - Ability to travel, including overnight as determined by project Benefits - Medical, dental, vision, life, and disability insurance - Generous paid time off - 401(k): 50% match of contribution up to 6% - Professional development opportunities including in-house training - Paid professional organization membership and professional licensure Company Description At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we live and work.