Spécialiste des applications cliniques (Ingénieur d’applications) PMLS, Ventilation d’Anesthesie et de Reanimation - France Location: France Affilié à notre siège de Mindray France basé à Créteil, le poste est basé sur le terrain et implique de fréquents déplacements à travers la France Salaire compétitif + excellents avantages sociaux + évolution de carrière Rattaché(e) au Superviseur clinique, PMLS Lieu de travail : France (basé sur le secteur, dans une ville proche d’un aéroport desservant des villes françaises, la proximité également d’une gare TGV est un plus En raison d'une croissance continue, une opportunité passionnante est maintenant disponible au sein de notre ambitieuse fonction de marketing pour la surveillance des patients et le maintien des fonctions vitales, en se concentrant sur la formation dans différents services, mais plus particulièrement les unités de soins intensifs et les blocs opératoires. Nous recherchons un spécialiste des applications cliniques passionné et énergique, capable de démontrer son expertise clinique sur la ventilation en Réanimation/soins intensifs et en anesthésie, quelqu'un d'ambitieux et d'astucieux sur le plan commercial, qui travaillera main dans la main avec diverses parties prenantes internes et externes, jouant un rôle déterminant dans la réussite de la formation et de l'expertise techniques, générant ainsi une croissance de l'activité dans toute la France. En collaboration avec nos ingénieurs commerciaux, vous prendrez en charge la démonstration des dispositifs médicaux, la phase d'installation et la formation des clients, avec l'objectif principal de s'assurer que nos clients sont confiants et compétents dans l'utilisation des produits Mindray. Vos responsabilités : - Après la formation, agir en tant que point de connaissance pour les clients afin de tirer le maximum de valeur des produits Mindray - Assurer la liaison avec les hôpitaux pour organiser et gérer les évaluations cliniques, les installations et l'assistance clinique après-vente. - Pour nos clients, vous serez l'expert en produits et les formerez au fonctionnement efficace de nos produits : ventilateurs principalement, mais le lien avec nos moniteurs & perfuseurs se fera naturellement. Offrir des conseils aux clients sur la conception du flux de travail en fonction de l'environnement clinique (unités de soins intensifs, bloc opératoire, services d'urgence, etc.) Travailler avec les clients pour définir des configurations cliniques permettant une utilisation sûre et appropriée. - Identifier et communiquer en interne les opportunités de croissance commerciale - Travailler avec l'ingénieur de vente/de service pour générer des ventes d'appareils de surveillance des patients et de maintien des fonctions vitales Mindray. - Communiquer à tous les niveaux, en adaptant le contenu au public concerné afin de s'assurer que la formation est bien comprise. - Travailler avec plusieurs parties prenantes pour planifier et exécuter efficacement les projets dans les délais impartis et conformément aux attentes des clients. - Maintenir à jour les connaissances cliniques, techniques, informatiques et commerciales. - Contribuer à la conception et au développement de ressources produits telles que des guides d'utilisation, des cadres de compétences et des présentations de formation. - Gérer et tenir à jour les dossiers de formation. Que recherchons-nous chez vous ? - Un expert clinique ou technique confirmé avec une expérience en ventilation de Réanimation &/ou d’anesthésie, cherchant à évoluer vers un rôle d'applications cliniques, ou ayant déjà fait le pas et cherchant une entreprise challenger. - Vous disposez d'une connaissance clinique approfondie et d'une expérience de l'environnement biomédical. - Vous avez une expérience d’ingénieur d’applications cliniques. Des relations éprouvées avec les KOL sont un plus. - Vous avez l'habitude de travailler de manière autonome. - Vous êtes un membre naturel d'une équipe travaillant à la réalisation d'objectifs communs. - Une expérience commerciale dans un rôle similaire est un atout. - Maîtrise du français à l'écrit et à l'oral, l’anglais est un atout supplémentaire - Capacité à travailler dans le pays pour lequel vous postulez sans avoir besoin d'un parrainage de la part de l'entreprise. - Ambitieux(se) et désireux(se) de faire progresser votre carrière à un rythme soutenu - Vous avez déjà fait preuve de compétences en matière d'organisation de projets. - Solides compétences en matière d'analyse et de planification. - Excellentes compétences en matière de communication et de présentation - La capacité à voyager à 80% du temps est requise. L'anglais étant notre langue de travail, veuillez vous assurer que votre candidature et votre CV sont rédigés en anglais. Qu'est-ce que cela représente pour vous ? Il s'agit d'un excellent poste pour les candidats qui recherchent vraiment un rôle différent et dans lequel ils peuvent vraiment avoir un impact. Le marketing a de réelles possibilités de perturber le marché, sous la direction de notre responsable superviseur clinique, PMLS - c'est le moment de nous rejoindre, de contribuer à la réussite et de donner forme à de grandes choses à venir ! Mindray offre une large sélection d'avantages sur mesure en fonction de votre lieu de travail, ainsi qu'un programme de rémunération compétitif et un engagement pour une relation de travail à long terme. Grâce à une formation et à un développement de pointe, vous êtes sûr de mener une carrière très enrichissante et mutuellement bénéfique chez Mindray, dans une culture qui valorise l'honnêteté et le plaisir ! Notre objectif est d'améliorer et de maintenir en permanence une culture inclusive dans laquelle la diversité permet d'approfondir les connaissances des clients et de créer un avantage concurrentiel sur les marchés que nous desservons. En attirant, en développant et en engageant la meilleure équipe d'associés diversifiés et autonomes, nous contribuons à notre succès et à celui de nos clients. Suivez nous sur LinkedIn Suivez nous sur X (Twitter) @MindrayGlobal Consultez notre compte YouTube __________________________________________________________________________________________________________________ Clinical Application Specialist – VENTILATION - FRANCE Affiliates to a Mindray office in France, is field-based and involves frequent travel across France Highly Competitive Salary + Excellent Benefits + Career Enhancement Reporting to Clinical Supervisor, PMLS Location: France, ideally in a city that has an airport with French city connections close, an high speed train station is a plus An exciting opportunity, due to continued growth, is now available within our ambitious Patient Monitoring & Life Support Marketing function, focusing on ventilation training in ICU, Operating rooms or other departments. We are looking for a passionate and energetic Clinical Application Specialist to demonstrate their clinical expertise from intensive care or anaesthesiology ventilation. Someone ambitious and commercially astute, you will work hand in hand with various internal and external stakeholders being instrumental in driving successful clinical training and expertise thus generating business growth across the France In collaboration with our sales engineer for the area, you will take charge before of demonstration of ventilators (but also in link with our monitor and infusion devices devices), installation phase and customer training, with the primary objective of ensuring our customers are confident and competent in using Mindray Products. Your responsibilities: - After training, acting as the knowledge point for customers to glean maximum value from Mindray products - Liaising with hospitals to arrange and manage clinical evaluations, installations, and post-sales clinical support - To our customers, you will be the product expert, educating them in the effective operation of our products - Offering customer guidance on workflow design based on the clinical setting (ICU, Theatres, A&E etc.) - Working with customers to define clinical configurations to enable safe and appropriate use - Identify and communicate internally opportunities for business growth - Work with the Sales / Service Engineer within the area to generate profitable sales of Mindray Patient Monitoring & Life Support devices. - Communicating at all levels, tailoring content to the relevant audience to ensure the training is fully understood - Working with multiple stakeholders to effectively plan and execute projects on time and to customer expectations - Keep clinical, technical, IT and market knowledge up to date. - Contributing to the design and development of product resources such as user guides, competency frameworks and training presentations - Manage and maintain timely training records What are we looking for in you? - A proven clinical/ventilation expert with a background in Intensive Care or Anaesthesiology, either looking to move into a clinical applications role, or already having made the move and looking for a challenger business - Critically you already have a high knowledge in ICU &/or OR ventilation and experience of a biomedical environment - If you have experience of doing Clinical Applications in the region it’s a plus - Proven KOL relationships are a plus - You need to live in your business area, or will have to move there in case your application is successful - Demonstrate experience of working autonomously - Natural team member working to achieve shared objectives - Sales experience in a similar role advantageous - Fluent in French – both written and spoken – English is a plus as well - Ability to work in the country for which you are applying without the requirement of company sponsorship - Ambitious and looking to drive your career forward at pace - Showcase previous project organisation skills - Strong analytical and planning skills. - Excellent communication and presentation skills - The ability to travel up to 80% of the time is required. What’s in it for you? This is an excellent position for candidates that are really looking for a role with difference and one in which they can really make an impact. Marketing has real opportunities to disrupt the market, under strong leadership from our Clinical Supervisor, PMLS – this is the time to join, helping drive the success and shape of great things to come! Mindray offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun! Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers. As English is our business language - please ensure your application and CV are in English. Follow us on LinkedIn Follow us on X (Twitter) @MindrayGlobal Check out our YouTube Page #LI-REMOTE

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Call Center Representative Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and deliver solutions? We are looking for people with a passion for helping others, naturally empathy, and are determined to deliver a comprehensive solution to healthcare-related calls. To be successful customer service experience is a plus, but not a requirement. Conduent has plenty of growth opportunities within the healthcare team. - The pay rate is $16 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying. - Training is 5 weeks classroom and 2 weeks nesting. - Successfully complete a mandatory paid training program with 100% attendance.  - Hours of operation: Monday – Sunday 7:30am – 11:00pm EST - Medical, dental and vision benefits are available on the 1st day of employment. - Paid time off is accrued after 180 days (about 6 months) of employment. - Successfully navigate 6 systems and average 32 calls per day. Responsibilities for Remote Call Center Representative: - Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both Commercial and Medicare plans. - Provide uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer groups. - Actively attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting all interactions accurately within the billing system. - Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and resolution. - Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed. - Meet or exceed established ACD (Automated Call Distribution) system call volume and quality performance goals. - Achieve all assigned individual monthly performance metrics. - Maintain current and thorough knowledge of all Member Services policies, procedures, and dental plan updates. - Perform additional duties and responsibilities as assigned by management. Requirement for Remote Call Center Representative: - Successfully complete customer service assessment & typing test.  - High school diploma, GED, or college degree  - At least 1 year of Call Center experience preferred.   - 1 year of face-to-face customer service experience.   - Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred.     - Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.   - Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.   - Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.   - Effective communication skills over the phone.  - Ability to deal with problems involving several concrete variables in standardized situations. - Successful completion of background check is required for this position.  Equipment and workspace requirements:  - We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) - You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through https://www.speedtest.net/ - Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. - Must have a distraction free and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area). The application process will take less than 20 minutes and includes everything required to be considered. - Apply to the role and provide your basic profile information (2 minutes)  - Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)  - Complete a typing test (1 minute) You will need a keyboard. - Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes).   Important - It is important that you complete the application in a timely manner to be considered for the role. - Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer. Important: Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA Metro Areas: Minneapolis - MN, Washington, DC, Denver/County of Boulder/Edgewater County - CO Be part of the future  Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!   Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00/hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Establish the CS Operating Model: Design and own the "Rhythm of the Business" (ROB), defining the global cadence for renewal forecast calls, pipeline reviews, and QBRs to ensure consistency across business units. • Strategic Execution Partner: Serve as the primary operational partner to CS leadership (e.g., SVP of CS & Renewals), translating strategies into actionable playbooks and workflows. • Lead CX Systems Strategy: Manage and mentor the CX Systems Lead. Set the roadmap for system evolution (Gainsight, Salesforce), acting as the business architect while your report delivers technical configuration. • Performance Management & Insights: Define key performance metrics in partnership with the Insights team, ensuring CS leaders have visibility into NRR, health scores, and team productivity. • Cross-Functional Orchestration: Represent CS in Revenue Operations forums, aligning with Sales Ops, Marketing, and Finance to integrate the customer journey with the broader GTM strategy. • Change Management: Lead change initiatives for new CS motions, including stakeholder mapping, communication planning, and frontline rollout to drive adoption.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. End User Support Specialist Mexico (remote) Role Overview: Deliver reliable, always-on support that keeps a global workforce productive, while shaping a modern, AI-enabled service desk experience. This role owns critical service desk operations, balancing hands-on technical support with leadership responsibility across a 24/7 environment. You will influence how employees interact with IT through automation, self-service, and intelligent support channels that improve speed, quality, and satisfaction. Partnering across teams, you will drive consistency, operational excellence, and continuous improvement at scale. At Genesys, you contribute to redefining how technology enables employees to do their best work through innovation, empathy, and smart use of AI. Key Responsibilities: - Lead daily service desk operations, ensuring consistent, high-quality support delivery. - Manage shift coverage and resource planning to maintain business continuity across regions. - Monitor ticket queues, workload distribution, and SLA performance to optimize efficiency. - Own escalation management for complex or high-impact issues - Lead major incident response, coordinating cross-functional teams to restore service quickly. - Drive continuous improvement initiatives based on operational insights and trends. - Deliver multi-channel technical support across phone, chat, email, and self-service platforms. - Diagnose and resolve hardware, software, access, and connectivity issues across environments. - Leverage AI tools and automation to improve resolution speed and support experience. - Manage incidents and service requests using ITSM tools such as ServiceNow. - Support user lifecycle processes including provisioning and access management. - Maintain and improve knowledge base content to enhance self-service effectiveness. - Analyze support trends to identify automation and process improvement opportunities. Required Qualifications: - Clear communication skills in English, both written and verbal - 4 to 7 years of experience in IT support, service desk, or helpdesk environments, including leadership responsibilities. - Strong experience with Windows and/or macOS systems - Experience supporting mobile platforms such as iOS and/or Android. - Proficiency with collaboration tools including Microsoft Teams and Zoom - Experience with ITSM platforms: ServiceNow - Hands-on experience with Active Directory and Azure Active Directory - Knowledge of endpoint management tools such as: Intune, Autopilot, or JAMF - Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN - Experience supporting users through digital channels such as chat and self-service portals. - Exposure to AI-assisted support tools, automation, or virtual agents - Strong analytical and problem-solving capabilities - Proven ability to guide operations in a 24/7 global support environment. - Ability to work rotational shifts, including nights, weekends, and holidays. Preferred Qualifications: - ITIL Foundation certification - Experience in team leadership or queue management roles - Exposure to AI or automation in IT operations - Experience improving self-service or digital support adoption. - Familiarity with cloud platforms such as AWS, Azure, or GCP - Basic scripting knowledge in PowerShell or Bash - Familiarity with AI-assisted troubleshooting or prompt-based tools If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.