Overview The primary purpose of this role is providing technical and procedural support for the client suite of web-based applications. This position is responsible for solving highly complex issues directly or engaging the appropriate resources to provide accurate, timely resolution while maintaining customer satisfaction. Responsibilities Essential Duties: Essential duties noted below may vary by position and/or client needs Support Functions: - Participate in the activities involved in providing timely, quality support and analytical services to assigned external departments (e.g., Operations, Development, Analytics, etc.) while ensuring adherence to corporate and departmental policies and procedures - Perform detailed research through in-depth knowledge of the end-user product to understand customer issues and address them proactively - Research and resolve issues within scope of responsibility - Work closely with software development teams and/or a team of specialists to determine and communicate resolution on issues that require escalation - Run exploratory analysis to uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given potential resolution - Document customer cases in CRM with concise details - Manage case load and move customer cases to a timely and accurate resolution - Effectively present and communicate resolutions to client, development, and client customers - Knowledge share through informal training sessions with client customers - Assist with process improvement initiatives and special projects as assigned General Associate Job Responsibilities: - Exercise exceptional customer service skills to optimize each contact with the client and customers - Ensure that all requests/tasks are responded to in a professional and timely manner - Maintain required documentation including Standard Operating Procedures (SOP’s) on all processes updating regularly as needed - Maintain strict confidentiality of information provided by client and customers or data accessed within assigned systems - Maintain an in-depth knowledge of client's products and systems, as well as policies and procedures - Establish and maintain a professional relationship with internal/external customers, client, team members and department contacts - Escalate to leadership any situation outside the employee’s control that could adversely impact the services being provided Related Duties as Assigned: - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents - Consequently, job incumbents may be asked to perform other duties as required - Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above - Please contact your local Employee Relations representative to request a review of any such accommodations Qualifications Minimum Qualifications: - Must be 18 or older and have a High School diploma or GED or equivalent education - Positive attitude and strong interpersonal communication skills - Effective decision making and problem-solving skills - Attention to detail and analysis skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - Ability to develop mastery of multiple systems, the business and category knowledge - Highly proficient in Microsoft Office with a high level of competency on Excel Additional Information MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Posted Salary Range USD $17.00 - USD $25.50 /Hr. Posting Information Hiring locations: Florida, Georgia, Texas, Wisconsin Posting Ends: 04/17/26 at 12p CST Wage: $17/hr

Title: Human Resources Adviser Location: Welton House, Lime Kiln Way, Lincoln, LN2 4WH, Lincolnshire Department: People Team Job overview At LPFT we don’t have ‘back offices’ and see our HR Advisers as fundamental in supporting staff and leaders to do the best for our service users.  You will be integral to the operational care groups providing a generalist HR service within key areas. You will be required to manage a whole spectrum of workforce issues including employee relations, organisational change, workforce transformation and planning and undertaking key pieces of work as part of our People Strategy. You will hold a suitable HR related degree level qualification (or equivalent experience) and will have a passion for recruitment and a proven track record of working across all ‘core HR’ activities at an operational level - including managing employee relations issues, liaison with staff side representatives and delivering training. Advert Reporting to the HR Business Partner and working alongside a team of HR Advisers, you will also support the development and implementation of HR policies and project initiatives. There will be requirement for some occasional travel throughout the county to support managers/attend meetings, however this role will be a hybrid of home working/time on site as per the needs of the service. Please note this is a fixed term contract until June 2027 due to maternity leave.  Working for our organisation We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.   Qualifications Essential criteria - Human Resources Degree (or related subject)/CIPD qualified (or equivalent experience) Experience Essential criteria - Experience of communicating highly complex information and advising managers in a range of HR areas e.g. change management, redeployment issues, absence management, workforce development strategies, grading appeals, welfare issues; gives evidence at disciplinary & tribunal hearings, delivers specialist training courses. - Dealing with a range of employee relations case work. - Knowledge of HR best practice principles and experience of implementing these. - Experience of working in Recruitment and understand principles of safer recruitment methods. Desirable criteria - NHS experience Supporting development of HR policies and procedures. Skills Essential criteria - Lead on projects and undertake appropriate analysis, interpreting complex results and producing reports and action plan with the appropriate options for action. - Interpret workforce reports for managers on sickness absence, turnover etc. - Advise managers on the content of investigation reports, including complex information and advise them on the appropriate course of action in accordance with Trust Procedures, e.g., disciplinary sanctions Desktop new posts in accordance with Agenda for Change Job Evaluation / Matching. - Plan and organise complex activities, e.g. recruitment drive. - Ability to communicate effectively to a range of audiences and adopt style as required. Special Requirements Essential criteria - Travel around the county required without the use of public transport. When completing your application, please demonstrate how you meet the role criteria.  We can also offer you many staff benefits to help support you which include: •            Early access to Psychological Therapies and Physiotherapy •            Competitive annual leave allowance •            Car leasing scheme •            NHS pension scheme •            Free eye tests •            Money saving options through our salary sacrifice scheme •            Discounts on major high street retailers and restaurants

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Community Support Office Job ID 2026-240422 JOB OVERVIEW The Senior Manager Human Resources Business Partner (HRBP) serves as a strategic advisor and thought partner to Regional Field Leadership, aligning human capital strategies with organizational objectives, supporting our communities and geographically dispersed employees across the U.S. This role leads both regional and enterprise-wide initiatives in talent management, organizational effectiveness and cultural transformation, ensuring that Human Resource (HR) solutions drive business performance and foster a high-performance culture. By leveraging data-driven insights and industry best practices, the Senior Manager HRBP also influences leadership in decision-making processes related to workforce planning, leadership development and change management. Additionally, this position mentors and develops HR team members, specifically community and Area HR personnel, promoting a cohesive and agile HR function that supports the company's mission and values. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: - Drive enterprise-wide talent initiatives by partnering with HR Leadership to align workforce planning, organizational design and leadership development with Sunrise’s long-term business goals. - Serve as a strategic advisor to Portfolio/Regional Field Leadership, offering insight and influence on complex talent decisions, leadership effectiveness and organizational change. - Review and analyze portfolio/regional level performance metrics, including but not limited to turnover data, Team Member Experience insights, wage analytics, etc. to enable data driven decision making. - Lead and inspire a high-performing HR team, providing direction, development and coaching to community level HR Generalists in support of operational excellence and optimal employee experience. - Champion people-centric initiatives across communities and geographically dispersed teams, ensuring equity in engagement, communication and performance management practices. - Facilitate regional training initiatives and performance management processes. - Participate in cultural transformation efforts by promoting Sunrise’s mission, values and commitment to diversity, equity, inclusion and belonging (DEIB) through leadership modeling and scalable engagement strategies. - Support resolution on complex employee relations matters, focusing on risk mitigation, legal compliance and consistency in policy application, in close collaboration with Employee Relations, Legal and Compliance teams. - Support implementation of organizational effectiveness solutions, including job design, team structure and workforce optimization, to increase agility, alignment and capability across the organization. - Advise on critical workforce transitions, including reductions in force, severance planning and adverse impact analyses, balancing business needs with people impact. - Lead proactive compliance efforts, ensuring adherence to federal, state/province and local employment laws as well as internal policy frameworks while continuously monitoring emerging legislation to translate regulatory shifts into actionable HR policy. - Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. - Perform other duties as assigned. Core Competencies - Professional/technical HR knowledge and experience including deep knowledge of federal and multi-state/province labor/labour law, regulatory frameworks and internal policy application, with a record of resolving employee relations matters and proactively advising on legal and reputational risk - Proven ability to lead, develop and inspire high-performing HR teams while partnering cross-functionally with Legal, Compliance and HR Centers of Excellence to deliver scale, people-centric solutions - Experienced in coaching and developing others - Skilled in problem solving and decision making - Ability to effectively collaborate with others and influence change - Strong communication skills for various settings including advanced facilitation Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. - Bachelor’s degree in Human Resources, Business Administration or a related field required; Master’s degree or advanced HR certification (e.g., SHRM-SCP, SPHR) strongly preferred - Minimum of five years of progressive Human Resources experience, prior HR Business Partner experience desired - Demonstrated success in partnering with leaders across all levels of the organization to drive enterprise-wide talent strategy, workforce planning and cultural transformation - Exceptional organizational, analytical and decision-making abilities, with a consistent ability to balance strategic thinking with tactical execution - Extensive knowledge of federal and multi-state/province employment laws, with a track record of navigating complex employee relations and advising on high-impact organizational decisions - Strong consultative and conflict resolution skills, with the ability to influence and lead through change at all organizational levels - Excellent written and verbal communication skills, with experience facilitating leadership presentations, strategic planning discussions and critical stakeholder alignment ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. We also offer benefits and other compensation that include: - Medical, Dental, Vision, Life, and Disability Plans - Retirement Savings Plans - Employee Assistant Program / Discount Program - Paid time off (PTO), sick time, and holiday pay - myFlexPay offered to get paid within hours of a shift - Tuition Reimbursement - In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. - Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work® PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Community Support Office Job ID 2026-240423 JOB OVERVIEW The Senior Manager Human Resources Business Partner (HRBP) serves as a strategic advisor and thought partner to Regional Field Leadership, aligning human capital strategies with organizational objectives, supporting our communities and geographically dispersed employees across the U.S. This role leads both regional and enterprise-wide initiatives in talent management, organizational effectiveness and cultural transformation, ensuring that Human Resource (HR) solutions drive business performance and foster a high-performance culture. By leveraging data-driven insights and industry best practices, the Senior Manager HRBP also influences leadership in decision-making processes related to workforce planning, leadership development and change management. Additionally, this position mentors and develops HR team members, specifically community and Area HR personnel, promoting a cohesive and agile HR function that supports the company's mission and values. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: - Drive enterprise-wide talent initiatives by partnering with HR Leadership to align workforce planning, organizational design and leadership development with Sunrise’s long-term business goals. - Serve as a strategic advisor to Portfolio/Regional Field Leadership, offering insight and influence on complex talent decisions, leadership effectiveness and organizational change. - Review and analyze portfolio/regional level performance metrics, including but not limited to turnover data, Team Member Experience insights, wage analytics, etc. to enable data driven decision making. - Lead and inspire a high-performing HR team, providing direction, development and coaching to community level HR Generalists in support of operational excellence and optimal employee experience. - Champion people-centric initiatives across communities and geographically dispersed teams, ensuring equity in engagement, communication and performance management practices. - Facilitate regional training initiatives and performance management processes. - Participate in cultural transformation efforts by promoting Sunrise’s mission, values and commitment to diversity, equity, inclusion and belonging (DEIB) through leadership modeling and scalable engagement strategies. - Support resolution on complex employee relations matters, focusing on risk mitigation, legal compliance and consistency in policy application, in close collaboration with Employee Relations, Legal and Compliance teams. - Support implementation of organizational effectiveness solutions, including job design, team structure and workforce optimization, to increase agility, alignment and capability across the organization. - Advise on critical workforce transitions, including reductions in force, severance planning and adverse impact analyses, balancing business needs with people impact. - Lead proactive compliance efforts, ensuring adherence to federal, state/province and local employment laws as well as internal policy frameworks while continuously monitoring emerging legislation to translate regulatory shifts into actionable HR policy. - Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. - Perform other duties as assigned. Core Competencies - Professional/technical HR knowledge and experience including deep knowledge of federal and multi-state/province labor/labour law, regulatory frameworks and internal policy application, with a record of resolving employee relations matters and proactively advising on legal and reputational risk - Proven ability to lead, develop and inspire high-performing HR teams while partnering cross-functionally with Legal, Compliance and HR Centers of Excellence to deliver scale, people-centric solutions - Experienced in coaching and developing others - Skilled in problem solving and decision making - Ability to effectively collaborate with others and influence change - Strong communication skills for various settings including advanced facilitation Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. - Bachelor’s degree in Human Resources, Business Administration or a related field required; Master’s degree or advanced HR certification (e.g., SHRM-SCP, SPHR) strongly preferred - Minimum of five years of progressive Human Resources experience, prior HR Business Partner experience desired - Demonstrated success in partnering with leaders across all levels of the organization to drive enterprise-wide talent strategy, workforce planning and cultural transformation - Exceptional organizational, analytical and decision-making abilities, with a consistent ability to balance strategic thinking with tactical execution - Extensive knowledge of federal and multi-state/province employment laws, with a track record of navigating complex employee relations and advising on high-impact organizational decisions - Strong consultative and conflict resolution skills, with the ability to influence and lead through change at all organizational levels - Excellent written and verbal communication skills, with experience facilitating leadership presentations, strategic planning discussions and critical stakeholder alignment ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. We also offer benefits and other compensation that include: - Medical, Dental, Vision, Life, and Disability Plans - Retirement Savings Plans - Employee Assistant Program / Discount Program - Paid time off (PTO), sick time, and holiday pay - myFlexPay offered to get paid within hours of a shift - Tuition Reimbursement - In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. - Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work® PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).