Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Director of Strategic Operations Job Title: Director IV Agency: Health & Human Services Comm Department: Contract Operations Posting Number: 15794 Closing Date: 04/24/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $8,488.33 - $13,333.34 Pay Frequency: Monthly Salary Group: TEXAS-B-29 Shift: Day Additional Shift: Telework: Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15 Brief Job Description: The Health and Human Services (HHS) Director of Strategic Operations performs highly advanced executive-level managerial work providing vision, leadership, and strategic direction for the department. The position reports to the Director of System Support Services (SSS), leads the daily operations for managing and directing complex support services, which include asset management, records management, emergency management, contract management, HHS customer service receptionists, audio visual and web services, and printing services. Key responsibilities include developing and implementing strategic plans, policies, and procedures, as well as evaluating the performance of support services. The director provides executive-level reporting, manages a multi-million-dollar budget, sets goals and objectives for support services, and ensures that resources are appropriately acquired and effectively utilized in compliance with regulations and policies. The director is responsible for coordination and collaboration with management across the Health and Human Services Commission, Department of State Health Services, Office of Inspector General, and Department of Family and Protective Services regarding asset management, records management, emergency management and other support services. The role also involves interpreting federal and state laws and regulations, as well as departmental policies and rules related to service delivery. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Essential Job Functions (EJFs): Provides strategic planning, guidance, and direction for the following HHS system-wide functions: asset management, records management, emergency management, printing services, and customer service receptionist operations. Serves as the HHS Records Management Officer. Provides overall program vision, leadership, and strategic direction for achieving department goals and legislative mandates; directs the overall planning, coordination, implementation, and evaluation of support services to ensure timely and effective delivery of services as described in support service agreements. Provides oversight and direction to the HHS print shop and key system support contracts. Directs staff on special projects and initiatives. Facilitates meetings, delivers presentations, and produces high-quality written reports and briefings. Communicates effectively with a range of internal and external stakeholders to foster a culture of open communication, mutual respect, and shared goals. Assesses the department's workforce needs and develops strategies and plans to address them. Directs the development of the department workforce with the appropriate knowledge, technical skills, and competencies. Oversees management and staff, including tasks such as hiring and selection, assigning work, performance evaluations, recommendation of personnel actions, disciplinary measures, and leave management. Coordinates the development of the Strategic Operations department budget and Legislative Appropriations Requests in conjunction with the SSS Director and HHSC Chief Financial Officer; reviews and makes management decisions regarding budget and staff allocation for support services; advises on status and progress of support services programs; and recommends methods for effective and efficient utilization of resources. Provides information and testimony as well as presents to the HHSC legislative offices or committees, other state and federal agencies, and other organizations. Knowledge, Skills and Abilities (KSAs): Knowledge of: - State and federal laws related to property management, emergency management, contract management, and budgeting. - Principles and practices of public administration and management including strategic planning, budgeting, and contract management. - State of Texas legislative process. - HHS policies and procedures. - Leadership principles for managing staff at various levels and effectively utilizing agency resources. - Project management principles and best practices. Skill in: - Analytical, strategic conceptual thinking, planning, and execution. - Budget planning, financial management, and ensuring the best return on investment for department initiatives. - Leadership, verbal and written communication, and public speaking, with the ability to explain complex concepts to business leaders and the workforce effectively. - Managing complex, statewide support services while effectively handling multiple and competing priorities. Ability to: - Develop and communicate a vision that aligns with business strategy and motivates staff. - Effectively communicate with executives, elected officials, and external stakeholders both orally and in writing. - Understand business drivers and translate business objectives into actionable strategies and execute them effectively and decisively. - Provide high-quality customer service to internal and external constituencies, ensuring department services meet their needs. - Lead major change initiatives, process improvements, manage organizational change, and ensure the department adapts to technical advancements. - Build partnerships that foster productive relationships with internal and external stakeholders. - Acquire and administer operational resources, and plan, assign, and supervise work effectively. - Develop and implement policies and procedures, and prepare clear, concise reports to support organizational goals and decision-making. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: - Graduation from an accredited four-year college or university. Relevant work experience may be substituted for education on a year-for-year basis up to four years. - Five (5) years of full‑time leadership experience with formal responsibility for managing and directing a public sector entity, division, or program, including direct supervision of employees. - General experience working with contracts, including familiarity with contract terms and requirements. - Demonstrated experience in planning, implementing, and executing initiatives into organizational or program objectives. - Experience preparing and delivering formal presentations or briefings. - Experience in developing and managing large complex budgets. - Experience working with the State of Texas legislative process preferred. Additional Information N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a fast-growing company specializing in AI-driven automation solutions designed to optimize operational workflows for B2B organizations. They focus on improving efficiency across back-office operations, particularly within sales and customer engagement strategies. With a collaborative culture and a strong commitment to leveraging advanced technology, they continue to scale and are seeking a Sales Operations Manager to further develop outbound channels and optimize their sales tech stack. Location Fully Remote | 9 AM - 5 PM EST Role Overview The Sales Operations Manager will build, manage, and optimize outbound sales channels and the overall sales tech stack to support pipeline growth and team performance. This role requires strong experience in B2B sales operations, reporting, and analytics, with a focus on improving efficiency across outreach channels and enabling the sales team with the right tools and processes. Key Responsibilities Outbound Sales Channels & Tech Stack Management - Build and optimize outbound sales channels, including email, phone outreach, and LinkedIn prospecting. - Implement and maintain a streamlined sales tech stack to support both sales and marketing teams. - Research and manage platforms and data enrichment tools to ensure accurate and up-to-date lead data. Sales Process Optimization & Execution - Set up and refine sales processes to ensure alignment and efficiency across all outbound channels. - Work closely with the sales team to improve outreach strategies and execution using existing tools and systems. Reporting & Analytics - Track and report on key sales metrics, including performance, conversion rates, and pipeline health. - Use data analysis to identify trends, inefficiencies, and opportunities for improvement within the sales process. Collaboration & Strategy - Collaborate with sales, marketing, and operations teams to strengthen outbound strategies. - Support sales enablement by ensuring effective use of tools and resources for lead generation and conversion. AI Tool Utilization (Bonus) - Leverage AI tools to improve workflows, automate processes, and enhance data enrichment and reporting where applicable. Qualifications Experience - 3–5 years of experience in Sales Operations within a B2B environment. - Proven experience building outbound sales channels and optimizing sales tech stacks. - Experience with email campaigns, phone outreach, LinkedIn strategies, and data enrichment tools. Skills - Strong understanding of sales reporting and analytics. - Ability to set up and manage outbound sales channels for consistent lead generation. - Familiarity with research platforms and data enrichment tools to maintain high-quality lead data. - Proficiency in Salesforce or similar CRM tools for tracking and managing opportunities. - Strong problem-solving abilities with high attention to detail. - Excellent communication and collaboration skills across cross-functional teams. - Self-starter mindset with a proactive approach to optimizing sales processes and tools. What Success Looks Like - Outbound sales channels and tech stack are optimized to drive consistent pipeline growth. - Sales team efficiency improves through streamlined processes and automation. - Clear, actionable reporting leads to measurable improvements in sales performance. - Strong collaboration across teams results in refined strategies and improved outcomes. Opportunity This role offers the opportunity to take ownership of sales operations within a growing B2B company, directly impacting outbound strategy and pipeline performance. The person in this position will work closely with cross-functional teams, gain exposure to advanced sales technologies, and play a key role in scaling efficient and data-driven sales processes. Application Process: To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

Company : Highmark Inc.Job Description : JOB SUMMARY This job captures all inbound inquires for utilization management review from providers and pharmacies. The incumbent assesses the request, conducts all necessary research such as verifying benefit coverage for the member, and then creates the case (data entry) in Highmark's Utilization Management system for Prior Authorization clinical review. Ensures all accurate information is entered at the onset of the process to ensure adherence to all regulatory compliance requirements and service level agreements. The requests may come via fax, Predictal Availity portal and/or service form inquiry. At times may require follow-up communication with the requestor's office (physicians or pharmacists). This role may be required to make outbound calls and/or triage cases if inventory levels require support. ESSENTIAL RESPONSIBILITIES - Obtain requests from provider or pharmacy via fax, provider portal or service form inquiry. May obtain requests from provider or pharmacy by phone in some areas of the organization. Use multiple software systems and various resource sites to determine member plans and requirements. Gather all required documentation including verification of benefit eligibility. Build cases in the utilization management system. - Use knowledge of process and judgement to evaluate identified cases that require additional notification to member, provider, and/or pharmacist. At times, outreach to providers and/or pharmacists may be required to obtain additional information. - Ensure accuracy of data entry to prevent compliance and/or downstream process issues. - Other duties as assigned or requested. EXPERIENCE Required - 1 year of Customer Service experience - 1 year of Healthcare Industry ​ SKILLS - Possess good written and oral telephonic communication skills - Ability to navigate through multiple systems simultaneously - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and digital fax - Ability to interact well with peers, supervisors, and customers - Problem-Solving - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services. EDUCATION Required - High School/GED LICENSES or CERTIFICATIONS Required - None Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $19.66 Pay Range Maximum: $27.42 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

• Responsible for quickly and accurately conducting the survey send process for 15+ credit unions. • Participate in QA process by auditing data from other Operations Service Specialists to ensure accuracy. • Updating and checking for accurate information through Pending Sends and ClickUps tasks columns. • Facilitate response rate collection and reporting for all clients, uploading to the MemberXP system. • Updating current data in all websites by completing monthly Retention and File Maintenance. • Protect client data and maintain confidentiality. • Maintain log of hours worked by client. • Other duties as assigned.