• Handle technical inquiries and incidents within 2nd Level Support • Analyze and resolve complex issues related to: Domains & DNS, Hosting, Email services, Web technologies • Take over escalations from 1st Level Support and drive them through to full resolution • Coordinate with internal teams, partners, and domain registries • Document solutions and contribute actively to the continuous improvement of processes and service quality • When required, support customers via chat, email, and phone • Assist in project implementation and coordination • Participate in cross-functional technical projects

• Work closely with Field Sales Representatives and Customer Support • Install and train staff in clinics on IDEXX Diagnostic Imaging Systems • Assist with critical customer need visits • Provide onsite technical support for equipment issues • Manage schedule based on customer needs • Build relationships with customers and peers • Utilize various programs to strategize customer visits

Become a part of our caring community This team would support mass moves, provider departures, center consolidations / relocations, mergers and acquisitions and health plan terminations. Their goal would be to reduce membership loss / enable us to retain the highest amount of membership across these experiences. We want a team to be able to help navigate the members we gain from these efforts through changes, questions or concerns and generally provide churn reducing, customer service. We envision this role would not involve any sales, would be the most entry level role in my org and would help to potentially develop a career path into our other existing roles. Work schedule: M-F, 8:30am-5:00pm EST Role Responsibilities: - Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications - PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period - Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled - Center Consolidation / Relocation – Assist with directions, rescheduling appointments and any clinical connections or assurances needed during this transitional period - Plan Changes – Reach out to newly acquired patients that are on a plan that we don't accept to connect them with a broker - Organic patient orientation – Onboard and orient new, engaged patients acquired through traditional sales channels Required Qualifications - 3 years of technical experience - Strong critical thinking and problem-solving skills - Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc. - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications - Previous work from home experience - Previous call center or patient outreach experience - Bilingual English/Spanish Additional Information To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Use your skills to make an impact Required Qualifications - Less than 3 years of technical experience - Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc. - Previous experience with coordinating and leading projects and tasks - Demonstrated capability with coaching and developing associates formally and informally - This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications - Associate's or Bachelor's degree Additional Information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $43,000 - $56,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Title Technology Support Lead Job Description Summary Provides first level support for designated end users. The job will require you to handle inbound calls / emails / chats regarding technical issues from designated end users. Has technical experience and skills in the areas of customer service, problem determination, and analysis.Job Description Essential Job Duties - Responsible for providing first-line telephone, chat, or email technical support of hardware, systems, sub-systems and/or applications for designated internal users - Perform support functions to include: setup of peripheral equipment, software installs and configuration, wireless and LAN configurations, and resolve access issues and other issues as required - Creation of incident tickets in ServiceNow for reported incidents or requests for service - Incident ticket documentation including problem description, work history, and resolution - Resolving incidents in a timely manner to meet the defined Service Level Targets - Fulfillment of IT Service Requests for designated internal users - Support and troubleshooting for mobile devices - Interface with Global IT Service Desk and other support groups as required - Performs other related duties as required or requested Minimum Requirements - Associates degree or college coursework - 2 -3 years of technical experience in a similar role - ITIL Foundation Level certification preferred or demonstrate knowledge of processes - Industry related technical certificates are a plus or any similar combination of education and experience - Proficient with Windows OS - Proficient with O365 and MS Office Suite - Proficient with Apple and Android devices - Familiar with remote support tools Competencies - Customer focused - Critical thinker / problem solver - Professionalism & work ethic - Interpersonal communication - Technical aptitude AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 132,100.20 - $155,412.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”