Your team’s dynamic: The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of class Technical Support either by email, phone or onsite at the customer’s premises across all of Genetec’s product lines (Video Surveillance, Access Control & LPR). You must maintain strong professional relations with your customer group and possess in depth knowledge of each of your assigned customer’s environments in order to provide professional and prompt technical assistance. You must have extensive knowledge of Genetec products and troubleshooting techniques as well as strong analytical, communication and organizational skills. Your day at a glance: - Respond to customer technical issues received directly by phone and email - Document all customer issues in the Genetec CRM, Clarizen and dedicated client SharePoint site - Ensure that all reported incidents are addressed according to Genetec’s SLA - Provide periodic management review conference calls with each strategic account - Provide yearly on-site or remote system assessment for assigned strategic customer accounts - Conduct regular proactive system diagnostic of clients’ system and follow-up with a complete diagnostic report - Escalate customer related issues through proper channels - Participate in Field Engineering, Solution Architect or Project Management teams as part of a career development plan - Write technical documentation and articles What makes you a great fit: - Bachelor’s degree in Computer Sciences, Computer Engineering, Electrical Engineering or equivalent experience - Excellent written and verbal communication skills - Excellent knowledge of Genetec products with at least 1 year experience supporting Genetec products - Possess strong analytical and troubleshooting skills in both hardware and software - Able to multitask, work iteratively and adjust priorities of work Your technical Expertise: - Excellent knowledge of Windows 8 and 10 & Windows server - Excellent knowledge of networking principles and the IP protocol - Experience with PC configuration and troubleshooting on Windows operating system - Experience with networking equipment configuration and troubleshooting An asset if you have: - Knowledge of Spanish or other languages - Experience working with SQL databases - MCSE and/or CCNA certification Let’s talk perks! - Attractive compensation package with 401K match - Training Tuition Reimbursement Program - Work-life balance with a flexible working schedule We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy. MUST LIVE IN FLORIDA Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills. Key Responsibilities: - Respond to incoming customer inquiries via phone, email, and chat. - Demonstrate a thorough understanding of our products and services to effectively address client needs. - Provide solutions to problems while ensuring a positive customer experience. - Maintain accurate documentation of all client interactions. - Work collaboratively with team members to continuously improve service delivery.

Role Description This position is responsible for the intake, set-up, assigning, follow-up and processing of all on-site assessments for the Assessment Services Division. This area also provides research information on the services provided by agencies across the country for purposes of care coordination and the collection of medical records and documents. Hours of work are Mon-Fri, 10a-7p CST. - Meets, or exceeds, the 85% MOS Productivity Percentage department standard on a consistent basis. - Coordinates the timely completion and processing of on-site assessments by our network of nurses and agencies telephonically. - Provides appropriate assessments to network assessors via fax and/or web upload. - Performs appropriate follow-up to assure the timely return of completed assessments, collection of medical records and/or home health care research information. - Documents any action or communications accurately that occur regarding on-site assessments or requests and escalates all delays and customer concerns to the appropriate management level. - Communicates accurate, timely and appropriate information to keep the customer informed of the status on all assessment requests. - Collects missing and/or ineligible information to ensure timely and accurate processing of all completed on-site assessments or information requests. - Interacts and communicates with On-site Assessors, Health Care Agencies, Health Care Facilities, Care Coordinator Supervisors and Claims Assistant Directors to assure customer expectations are met or exceeded. - Researches agencies regarding home care services available including pricing. - Negotiates provider rates for the most cost-effective services for the customer. - Completes provider research forms with all needed information in an accurate, detailed and timely manner. - Maintains confidentiality and compassion in handling all customer information. - Upholds the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required. - Other duties as assigned. Qualifications - High school diploma or equivalent G.E.D. - One year of telephonic customer service experience in an office and/or business environment. - Type at least 40 words per minute. - Proficient in basic computer software including Microsoft Office. - Detail oriented with excellent organizational, listening and communication skills. - Positive interpersonal skills. - Ability to perform basic functional math skills. - Ability to manage to a deadline. Requirements - 2+ years of telephonic customer service experience in an office and/or business environment (preferred). - Prior experience in the geriatric health care or insurance industry (preferred). Benefits The base pay for this position starts at $16/hour depending on experience and qualifications.

• Lead the development of full-funnel, performance-driven influencer marketing strategies • Build and own creator GTM frameworks • Define KPIs, measurement frameworks, and optimization protocols • Maintain a forward-looking POV on the creator economy • Integrate AI-powered tools into influencer strategy and workflow • Serve as a senior strategic partner and primary point of contact for key client accounts • Counsel brand clients on influencer and creator strategy • Lead client presentations and strategic planning sessions • Identify opportunities to grow existing accounts • Translate complex data and campaign performance into clear narratives • Bring an existing, active network of creator relationships • Oversee creator identification, vetting, negotiation, contracting, and relationship management • Manage creator performance and content quality • Champion the use of AI-powered tools and platforms across influencer workflow • Partner with the AI and data teams to build proprietary intelligence capabilities • Lead, mentor, and develop a team of influencer marketing strategists • Manage campaign budgets across multiple client accounts • Support new business development, including pitch strategy