Role Description This position is responsible for the intake, set-up, assigning, follow-up and processing of all on-site assessments for the Assessment Services Division. This area also provides research information on the services provided by agencies across the country for purposes of care coordination and the collection of medical records and documents. Hours of work are Mon-Fri, 10a-7p CST. - Meets, or exceeds, the 85% MOS Productivity Percentage department standard on a consistent basis. - Coordinates the timely completion and processing of on-site assessments by our network of nurses and agencies telephonically. - Provides appropriate assessments to network assessors via fax and/or web upload. - Performs appropriate follow-up to assure the timely return of completed assessments, collection of medical records and/or home health care research information. - Documents any action or communications accurately that occur regarding on-site assessments or requests and escalates all delays and customer concerns to the appropriate management level. - Communicates accurate, timely and appropriate information to keep the customer informed of the status on all assessment requests. - Collects missing and/or ineligible information to ensure timely and accurate processing of all completed on-site assessments or information requests. - Interacts and communicates with On-site Assessors, Health Care Agencies, Health Care Facilities, Care Coordinator Supervisors and Claims Assistant Directors to assure customer expectations are met or exceeded. - Researches agencies regarding home care services available including pricing. - Negotiates provider rates for the most cost-effective services for the customer. - Completes provider research forms with all needed information in an accurate, detailed and timely manner. - Maintains confidentiality and compassion in handling all customer information. - Upholds the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required. - Other duties as assigned. Qualifications - High school diploma or equivalent G.E.D. - One year of telephonic customer service experience in an office and/or business environment. - Type at least 40 words per minute. - Proficient in basic computer software including Microsoft Office. - Detail oriented with excellent organizational, listening and communication skills. - Positive interpersonal skills. - Ability to perform basic functional math skills. - Ability to manage to a deadline. Requirements - 2+ years of telephonic customer service experience in an office and/or business environment (preferred). - Prior experience in the geriatric health care or insurance industry (preferred). Benefits The base pay for this position starts at $16/hour depending on experience and qualifications.

• Lead the development of full-funnel, performance-driven influencer marketing strategies • Build and own creator GTM frameworks • Define KPIs, measurement frameworks, and optimization protocols • Maintain a forward-looking POV on the creator economy • Integrate AI-powered tools into influencer strategy and workflow • Serve as a senior strategic partner and primary point of contact for key client accounts • Counsel brand clients on influencer and creator strategy • Lead client presentations and strategic planning sessions • Identify opportunities to grow existing accounts • Translate complex data and campaign performance into clear narratives • Bring an existing, active network of creator relationships • Oversee creator identification, vetting, negotiation, contracting, and relationship management • Manage creator performance and content quality • Champion the use of AI-powered tools and platforms across influencer workflow • Partner with the AI and data teams to build proprietary intelligence capabilities • Lead, mentor, and develop a team of influencer marketing strategists • Manage campaign budgets across multiple client accounts • Support new business development, including pitch strategy

Title: Assistant Director, Client Services Unit Location: Olympia United States Job Description: Job Description The Institute for Health Metrics and Evaluation (IHME) at the University of Washington produces comprehensive data suites on the causes, incidence and consequence of disease worldwide, helping public and private users to improve interventions and therapies. The function of IHME Client Services is to secure funding for this public good, through licenses of its data and consulting services to the pharmaceutical and other sectors. The Assistant Director will lead and expand the number of contracts for our licensed data suites and custom analytic projects that connect directly to the specific needs of the biopharma industry and other users. This will be accomplished through marketing outreach, business development, product refinement, organizational engagement, relationship management, and team strengthening. This is an annual, renewable contract, where the incumbent may earn a yearly incentive bonus based on the Client Services team meeting revenue targets during the plan year. Responsibilities include: - Establish, manage, and maintain relationships with clients of high revenue value, especially in the pharmaceutical industry. Represent IHME Client Services in engagements, tuning your approach to the context. - Coach a team with diverse skill sets and work with them to meet client needs. - Participate in the design of product offerings, based on feedback and interaction with clients. - Design and implement strategies that generate revenue, making creative use of core data and analytic competencies to address industry needs. - Perform additional duties as assigned. Application Requirement - This recruitment requires a cover letter. - Your application will not be considered unless you attach a cover letter. In your cover letter please provide three professional references, including name, position, company, email and phone as well the name and contact information for your current supervisor, including email.If you are not currently employed, please provide the name and contact information for your most recent supervisor, including email. Requirements: - Masters degree and at least 5 years of experience in business, health, communications, or related social science, or equivalent combination of education and experience. - Demonstrated engagement with the biopharmaceutical industry to identify key stakeholders and their data strategy needs. - Proven track record of generating significant revenue for an organization. - Previous supervisory experience with hiring, developing employees, priority setting, setting quality standards, and performance coaching. Desired Qualifications: - At least 5 years of experience in business development, marketing, sales or similar field. Condition of employment: - The team's professional base is Seattle, WA. Candidate may work remotely (within the United States). - Extensive domestic and international travel may be required, up to 20%, depending upon projects. - Must have a valid United States passport. Compensation, Benefits and Position Details Pay Range Minimum: $218,004.00 annual Pay Range Maximum: $245,004.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

• Proactively manage an assigned set of top tier clients • Ensure high-touch, premium support for client inquiries • Guarantee timely candidate onboarding to meet client deadlines • Host regular calls with clients to review progress and address concerns • Conduct monthly audits on cases to identify errors