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As Global Leader in Revenue Cycle and Managed IT Services for Legal, We're Out Front on Every Front.
Learning & Development Manager
Location
United States
Posted
55 days ago
Salary
$70K - $85K / year
Seniority
Senior
Job Description
Learning & Development Manager
Frontline Managed Services
• Partner with Service Delivery Managers, IT Leadership, and clients to identify critical skill gaps (technical, process, client-facing) and future training needs for a fast-paced managed services environment • Develop and implement comprehensive L&D strategies, programs, and curricula (e.g., onboarding, technical certifications, leadership development, compliance training) aligned with business goals and service offerings • Oversee creation and curation of diverse training materials: e-learning modules, technical documentation, workshops, hands-on labs, job aids, and video content, leveraging Subject Matter Experts and vendors • Design and develop online learning modules using video editing tools and course development software (Adobe Captivate, Articulate 360) • Facilitate client-led train-the-trainer sessions; coordinate with Client Account Managers to maintain comprehensive client assessments • Manage the maintenance and creation of TrainCaster LMS content, course catalogs, curricula, user groupings, and compliance reporting for all departments and divisions (FMS, ESD, RCM, MITS)
Job Requirements
- Bachelor's degree in Education, Instructional Design, Human Resources, or related field
- 4+ years of experience in Learning & Development, ideally in IT, technology, or professional services
- 1-2 years of experience with Learning Management Systems (e.g., TalentLMS, Docebo, TrainCaster)
- Proven experience in technical training, instructional design, and LMS administration
- Strong project management, budgeting, and vendor management capabilities
- Proficiency with video editing tools and course development software (Adobe Captivate/Articulate 360)
- Extensive experience with Microsoft Office Suite
- Understanding of Managed Services, ITIL, Cloud technologies, and cybersecurity concepts is a significant plus
- Experience working with or in Law Firm Information Technology environments is a plus.
Benefits
- Health insurance
- Professional development opportunities
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