Role Description In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Your customers span the entire range of businesses that power our economy, including: - Trucking and transportation - Food and beverage - Passenger transit - Utilities - School buses Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to understand a customer’s business quickly, and comfort in explaining technology products to both executives and day-to-day users. This is a remote position open to candidates residing in the US except: - Alaska - Austin Metro - Boulder Metro - California - Chicago Metro - Connecticut - Dallas Metro - Denver Metro - Houston Metro - Maryland - Massachusetts - New Jersey - New York - Rhode Island - Seattle Metro - Washington, D.C. Qualifications - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred. - Bachelor’s degree from a 4-year institution. Requirements - This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence. - Experience supporting or working with technical products. - Solutions-oriented with strong problem solving & project management skills. - Excellent consultative skills with experience in end-to-end system implementations. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software. - Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment. - Diplomacy, tact, and poise under pressure when working through customer issues. Benefits - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans. - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Opportunities to earn above-market compensation that can outpace the broader market over time.

• Review, validate, and quality-check benefit plan builds within internal systems. • Identify discrepancies or missing elements in plan configurations and coordinate updates. • Load, audit, and reconcile employee enrollment data. • Monitor inbound and outbound eligibility files and escalate discrepancies. • Partner with the EDI team to confirm specifications and testing requirements. • Serve as a liaison between Implementation, EDI, Claims, and Operations teams. • Prepare internal project artifacts including summaries and validation documents. • Perform audits of enrollment files, claims setup items, and plan configuration data. • Perform other duties as assigned.

The job profile for this position is Client Account Support Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. POSITION SUMMARY The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement. As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients. The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success. ESSENTIAL FUNCTIONS - Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team. The role is client facing. - Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction. - Communicate status and risk to appropriate client and Express Scripts leadership. - Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation. Finalist opportunities may be virtual or in-person at a client site. - Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects. - Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture. - Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners. - Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously - Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients - Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision - Willingness to work a flexible schedule during high-volume periods to accommodate business requirements QUALIFICATIONS - High School Diploma required - Bachelor's degree preferred - 3 plus years relevant experience required - Project management experience required - Knowledge of pharmacy benefits management products and processes preferred - Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred - Excellent verbal and written communication skills required - Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred - Strong problem solving and critical thinking skills with situational awareness preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Lead end-to-end MAWM implementations across planning, design, build, testing, and deployment phases. • Go beyond traditional delivery by understanding how WMS interacts within the broader supply chain ecosystem (ERP, OMS, TMS, MHE/WCS). • Collaborate with business stakeholders, product owners, and engineering teams to define: • Warehouse processes (Inbound, Outbound, Inventory, Returns) • System workflows and user journeys • Integration points and dependencies across systems • Drive solution design and configuration strategies within MAWM, including functional modules and workflows. • Oversee integration design, including APIs, ProActive extensibility, and data mapping across host systems. • Ensure alignment between warehouse operations and system capabilities for scalable and efficient execution. • Act as a bridge between operations, engineering, and business teams to ensure solutions are practical, scalable, and technically sound. • Manage project timelines, risks, dependencies, and stakeholder communication throughout the implementation lifecycle. • Support testing (SIT/UAT), cutover planning, go-live, and post-implementation stabilization.