The job profile for this position is Client Account Support Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. POSITION SUMMARY The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement. As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients. The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success. ESSENTIAL FUNCTIONS - Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team. The role is client facing. - Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction. - Communicate status and risk to appropriate client and Express Scripts leadership. - Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation. Finalist opportunities may be virtual or in-person at a client site. - Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects. - Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture. - Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners. - Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously - Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients - Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision - Willingness to work a flexible schedule during high-volume periods to accommodate business requirements QUALIFICATIONS - High School Diploma required - Bachelor's degree preferred - 3 plus years relevant experience required - Project management experience required - Knowledge of pharmacy benefits management products and processes preferred - Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred - Excellent verbal and written communication skills required - Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred - Strong problem solving and critical thinking skills with situational awareness preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Lead end-to-end MAWM implementations across planning, design, build, testing, and deployment phases. • Go beyond traditional delivery by understanding how WMS interacts within the broader supply chain ecosystem (ERP, OMS, TMS, MHE/WCS). • Collaborate with business stakeholders, product owners, and engineering teams to define: • Warehouse processes (Inbound, Outbound, Inventory, Returns) • System workflows and user journeys • Integration points and dependencies across systems • Drive solution design and configuration strategies within MAWM, including functional modules and workflows. • Oversee integration design, including APIs, ProActive extensibility, and data mapping across host systems. • Ensure alignment between warehouse operations and system capabilities for scalable and efficient execution. • Act as a bridge between operations, engineering, and business teams to ensure solutions are practical, scalable, and technically sound. • Manage project timelines, risks, dependencies, and stakeholder communication throughout the implementation lifecycle. • Support testing (SIT/UAT), cutover planning, go-live, and post-implementation stabilization.

General Information: Job Title: MAWM Implementation Manager Location: Atlanta, GA, United States (Remote) Job Type: Full-Time  Reporting Line: Co-Founder & COO About Fulfillment IQ (FIQ):    Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.  We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.  Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.  If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.  Role Overview:  We are seeking an MAWM Implementation Manager who brings a strong blend of functional warehouse expertise, technical understanding, and program delivery leadership. This role goes beyond traditional WMS implementations, requiring an individual who can think holistically across systems, processes, and integrations.  The ideal candidate will have deep experience with MAWM implementations and a strong grasp of warehouse operations, as well as an understanding of how enterprise systems, integrations, and digital supply chain ecosystems function. You will play a key role in driving end-to-end implementations, bridging business needs with scalable, technology-driven solutions.  Key Responsibilities:  - Lead end-to-end MAWM implementations across planning, design, build, testing, and deployment phases.  - Go beyond traditional delivery by understanding how WMS interacts within the broader supply chain ecosystem (ERP, OMS, TMS, MHE/WCS).  Collaborate with business stakeholders, product owners, and engineering teams to define:  - Warehouse processes (Inbound, Outbound, Inventory, Returns)  - System workflows and user journeys  - Integration points and dependencies across systems    - Drive solution design and configuration strategies within MAWM, including functional modules and workflows.  - Oversee integration design, including APIs, ProActive extensibility, and data mapping across host systems.  - Ensure alignment between warehouse operations and system capabilities for scalable and efficient execution.  - Act as a bridge between operations, engineering, and business teams to ensure solutions are practical, scalable, and technically sound.  - Manage project timelines, risks, dependencies, and stakeholder communication throughout the implementation lifecycle.  - Support testing (SIT/UAT), cutover planning, go-live, and post-implementation stabilization.    Required Skills & Experience:  - 6-8 years of experience in WMS implementations, with strong expertise in Manhattan Active WMS (MAWM).  - Proven experience leading end-to-end MAWM implementation programs.  - Strong understanding of warehouse operations and distribution processes.  - Demonstrated knowledge of MAWM architecture, APIs, ProActive framework, and configuration tools.  - Experience with system integrations involving ERP, OMS, TMS, and MHE/WCS systems.  - Ability to think in terms of end-to-end supply chain systems, not just isolated warehouse processes.  - Strong program management, stakeholder management, and cross-functional leadership skills.  - Excellent analytical, problem-solving, and communication abilities.    Preferred Qualifications:  - Experience with multi-site or global MAWM rollouts.  - Exposure to Supply Chain Intelligence (SCI), OMS, TMS, or LMS platforms.  - Understanding of EDI frameworks and messaging in WMS integrations.  - Experience in retail, eCommerce, or 3PL environments.  - Manhattan certifications (MAWM/SCI) are a plus.    What Success Looks Like in the First 90 Days:  30 Days In  - Understand current warehouse operations, MAWM landscape, and system integrations.  - Engage with stakeholders to gather business and functional requirements.  - Review existing solution designs, workflows, and integration architecture.  - Build relationships with cross-functional teams (business, engineering, integration partners).  - Deliver clear documentation of current state and implementation roadmap.    60 Days In  - Drive solution design and participate in configuration and integration planning.  - Lead workshops and design sessions with stakeholders.  - Identify risks, gaps, and optimization opportunities in processes and systems.  - Support SIT/UAT planning and execution readiness.  - Demonstrate progress in implementation milestones and solution alignment.    90 Days In  - Lead key phases of implementation including testing, cutover, and go-live readiness.  - Ensure successful deployment with minimal disruption to operations.  - Drive measurable improvements in warehouse efficiency and system performance.  - Act as a trusted advisor to stakeholders on MAWM capabilities and best practices.  - Present implementation outcomes and KPIs to leadership.    Key Performance Indicators (KPIs):  - Implementation Delivery (On-time, within scope, quality)  - Warehouse Process Optimization  - System & Integration Effectiveness  - Stakeholder Satisfaction & Adoption  - Post Go-Live Stability & Performance    Why You’ll Love Working Here:    At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.  We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.  We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.  Here’s what makes Fulfillment IQ a rewarding place to work:  Work That Matters  You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.  Career Growth That Matters  We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.  Flexibility to Thrive  We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.  We Celebrate Impact  From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.  A Collaborative Culture  You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.  Perks you’ll appreciate:  Health & Wellness  - Comprehensive health and dental coverage for you and your family (region-specific plans)  - Employee wellness programs where applicable  Time Off  - Competitive paid time off (PTO), sick leave, and public holidays  - Flexible leave policies that respect local labor standards  Retirement & Financial Security  - Retirement savings programs and employer contributions  - Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)  Professional Growth  - Dedicated learning and development budget  - Support for skills development, leadership growth, and career progression  Flexible Work  - Remote and hybrid work options  - Flexible working hours aligned to role and client needs  Additional Perks  - Equipment and workstation allowances  - Internet and business travel reimbursements  - Employee stock options (ESOP), where applicable  - Team events, meetups, and company offsites    Life at Fulfillment IQ:  Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.    Learn More About Us:  Website: fulfillmentiq.com  LinkedIn: Fulfillment IQ  Spotify: eCom Logistics Podcast Spotify  YouTube: eCom Logistics Podcast YouTube

• Liderar end-to-end la implementación de soluciones en clientes del sector salud, desde la planificación hasta el seguimiento post-lanzamiento. • Definir y ejecutar el roadmap del proyecto, asegurando cumplimiento de plazos, calidad y objetivos. • Gestionar integraciones, configuraciones y despliegues de las soluciones, garantizando su correcto funcionamiento. • Actuar como punto de conexión entre cliente, negocio y equipos técnicos, coordinando integraciones, configuraciones y despliegues. • Traducir las necesidades del cliente en planes de acción claros y ejecutables. • Validar funcionalmente la solución y asegurar su correcta puesta en marcha. • Liderar la formación a usuarios clave y garantizar la adopción real del sistema en la operación diaria. • Monitorizar el progreso mediante KPIs, generar reportes y proponer mejoras continuas. • Gestionar incidencias, anticipar riesgos y asegurar una comunicación fluida con stakeholders. • Asegurar el cumplimiento de estándares de seguridad y privacidad de datos.