Job ID 27-0018 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Envision Yourself at Barracuda At Barracuda, we protect customers from security threats and help them get the most value from their technology investments. As a Scaled Customer Success Manager, you will play a key role in delivering consistent, high-quality customer experiences across a large portfolio of customers through scaled, data-driven engagement. This role supports a scaled Customer Success model across a mixed book of business, with a focus on driving product adoption, improving customer health, and supporting retention at scale. Rather than managing customers exclusively through a traditional high‑touch approach, the role leverages segmented engagement, data‑driven insights, and repeatable programs to help customers realize value efficiently while applying targeted intervention where needed. What you’ll be working on: Drive Customer Outcomes at Scale - Manage a large portfolio of customers using scalable engagement models such as lifecycle emails, campaigns, webinars, and self-service resources. - Guide customers through key stages of the lifecycle including onboarding, adoption, renewal readiness, and value realization. - Help customers understand and adopt Barracuda solutions to improve security posture and business outcomes. Customer Health & Retention - Monitor customer health, usage, and risk indicators to proactively identify and mitigate churn risks. - Support renewal readiness by ensuring customers are engaged, informed, and seeing value from their Barracuda solutions. - Surface expansion signals and partner with Sales and Renewals teams where appropriate. Scaled Programs & Automation - Build, execute, and optimise scalable customer success programs using tools such as Gainsight and Salesforce. - Leverage automation, data triggers, and playbooks to deliver the right message to the right customer at the right time. - Contribute to standardised journeys, templates, and best practices to ensure consistency across the scaled segment. Cross-Functional Collaboration - Work closely with Product, Support, Sales, and Marketing to represent the voice of scaled customers. - Share insights and trends to help improve products, customer experience, and go-to-market motions. - Escalate risks or issues when needed while maintaining a scalable engagement model. Data & Insights - Track and report on key metrics such as adoption, engagement, customer health, and churn risk. - Use data to prioritise actions and continuously improve scaled programs. - Provide visibility to leadership on trends, risks, and opportunities across the scaled customer base. What You’ll Bring to the role: - Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role. - Strong understanding of SaaS customer lifecycles, adoption, and retention. - Experience managing a high-volume book of business using tech-touch or low-touch models. - Comfortable working with data, dashboards, and customer success platforms. - Strong written communication skills with the ability to engage customers clearly and empathetically at scale. Preferred - Fluent in French is a plus - Experience supporting SMB or digital-led customer segments. - Familiarity with tools such as Gainsight, Salesforce, or similar platforms. - Experience building or running lifecycle programs, campaigns, or playbooks. - Background in security, IT, or cloud-based solutions is a plus. What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options. The anticipated on-target earnings range for this role is $63,000 - $83,000 CAD. At Barracuda, we believe in fair and equitable compensation practices that reflect both market realities and the unique circumstances of each geographical location. We recognize that cost-of-living disparities, market conditions, and other factors can significantly impact compensation expectations in different regions. The compensation range provided in this job description is for illustrative purposes only and may not reflect the actual compensation offers for the position in your location. Final compensation will be determined based on a variety of factors, including the candidates’ qualifications and experience. #LI-Remote

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth. As a Customer Success Manager (CSM) on the German Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth. This position is available for our Dublin or Berlin offices, or remotely/flex from Ireland or Germany. In this role, you will: - Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth. - Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships. - Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot. - Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation. - Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform. - Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress. - Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly. - Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development. A personal investment in helping customers succeed. - Fluency in written and spoken German - Experience working with large organizations (200+ employees) - Experience managing a minimum of $8-10M ARR - A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required. - Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations. - Comfortability with navigating change. - Project management expertise, including planning and executing strategic initiatives. - Experience with risk management, account retention, and renewal strategies. - An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively. - Experience as a Senior CSM, Senior Account Management or with strategic partnerships. - Experience working with VP+ or C-suite decision-makers. - Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: - HubSpot Careers - Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Role Description Looking for motivated individuals who want more out of their income and career. This is a remote opportunity where you’ll work directly with individuals who have requested help understanding their financial protection options. No cold outreach. If you’re someone who is competitive, coachable, and willing to put in the work, this can be a strong income opportunity with long-term growth. What You’ll Be Doing - Speak with clients who have requested information - Help families understand available benefit options - Guide clients through a simple enrollment process - Build long-term relationships and client portfolios What Is Provided - Pre-qualified inbound leads (no cold calling) - Step-by-step training system (no experience required) - Remote work environment - Flexible schedule (full-time or part-time) - Ongoing mentorship and support Compensation - Performance-based income - Competitive commissions with unlimited potential - Opportunities for leadership and team-building Qualifications - Individuals tired of capped hourly income - Competitive, self-motivated people - Those willing to learn and follow a proven system - Sales experience is helpful, but not required Requirements - Those looking for a fixed hourly paycheck - Individuals unwilling to be coached - People who need constant supervision Benefits - No cold outreach - Work from anywhere - Income tied to effort, not time - Clear path to leadership Next Step If you’re open to learning more, apply to schedule a quick overview of the role and see if it’s a fit. *All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Manage a high volume of customers using one-to-many communication strategies • Segment accounts and tailor engagement based on lifecycle stage and product usage • Maintain visibility into portfolio health via CRM/CS tools • Monitor churn risk through behavioral signals and health scores • Deploy automated renewal readiness campaigns and escalation workflows • Coordinate with Sales/Renewals on scaled renewal plays and messaging • Identify product-qualified leads (PQLs) and usage-based expansion opportunities • Trigger in-app messages, emails, or nurture campaigns to promote expansion • Collaborate with Sales to transition qualified opportunities • Guide customers to the right support resources (self-serve or live) • Triage and route issues when automation fails, escalating critical items as needed • Surface common support themes to improve FAQs and content • Build and launch onboarding journeys and adoption campaigns at scale • Monitor usage metrics and proactively engage underutilizing accounts • Leverage in-app guides, videos, and webinars to drive feature adoption • Cultivate digital relationships through community engagement, newsletters, and events • Respond to customer inquiries and feedback via email, surveys, or webinars • Collect and act on sentiment and Voice of Customer (VoC) data • Identify ways to improve lifecycle automation, segmentation logic, and engagement flows • Work with CS Ops to optimize systems, playbooks, and reporting • Contribute to process documentation and customer journey mapping • Partner with Product and Marketing to align campaigns and messaging • Share customer insights to influence roadmap and content priorities • Collaborate with CS Ops on playbook triggers and system improvements • Partner with CX team on scaled CS KPIs: email open rates, campaign engagement, adoption lifts • Maintain accurate data in CRM and CS platforms (e.g., Gainsight) • Use insights to iterate on customer programs and journeys with CX team