Role Description GoodRx is seeking a motivated and highly organized Account Specialist to join our Client Success Team. In this role, you will partner closely with Account Managers to deliver strong client outcomes across pharmaceutical manufacturer accounts. This is an ideal opportunity for a professional with experience working in client management, wearing multiple hats, and thriving in a fast-paced, client-focused environment. The Account Specialist will contribute client-ready insights and support the successful delivery of client objectives through strong cross-functional collaboration and operational execution. Responsibilities: - Partner with Account Managers to support high-tier pharmaceutical manufacturer accounts, with the opportunity to independently lead small to mid-size accounts over time. - Develop and compile client-ready insights, including monthly data analyses and performance readouts. - Collaborate with external and internal partners, including Business Intelligence, Advertising Operations, Product Management, and Strategy to deliver tailored solutions for clients. - Build productive relationships with clients and agency partners, and manage the regulatory review submission process. - Facilitate program implementation by managing internal timelines, tracking deliverables, and maintaining accurate status documentation. - Create visual program examples using GoodRx's enterprise CMS platform. Qualifications - Minimum of 2+ years of professional experience in client management, or experience working with Pharma manufacturers. - Demonstrated ability to analyze complex problems, evaluate multiple variables, and determine appropriate actions within established guidelines. - Proven ability to work independently with limited day-to-day oversight while managing competing priorities. - Strong written and verbal communication skills, with the ability to synthesize data into clear, client-ready insights. - Excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. - Experience collaborating cross-functionally and adapting to new challenges. - Experience with pharma, healthcare technology, or an advertising agency. - Curiosity and interest in healthcare technologies and performance-driven client solutions. - Familiarity with CRM software such as Salesforce and project management platforms. - Familiarity with data analytics tools such as Looker, Tableau, or Microsoft Power BI. Requirements - All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures. - Being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns. Benefits - Medical, dental, and vision insurance. - 401(k) with a company match. - Employee Stock Purchase Plan (ESPP). - Unlimited vacation. - 13 paid holidays. - 72 hours of sick leave. - Mental wellness and financial wellness programs. - Fertility benefits. - Generous parental leave. - Pet insurance. - Supplemental life insurance for you and your dependents. - Company-paid short-term and long-term disability.

Role Description As the Portfolio Manager, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. As the Portfolio Manager, you will: - Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy. - Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships. - Be responsible for customer portfolio P&L and growth. - Establish contact to provide on-going technical and business support to assigned customers. - Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer. - Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE. - Be responsible for developing outage scope/communicating scope to FieldCore. - Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders. - Be responsible for managing the Outage 360 process and processing of Change Orders. - Lead direction for all emergent/forced outage resolution. - Organize pre-outage, post-outage and outage milestone meetings. - Be responsible for all customer invoicing/credit memo processing. - Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network. - Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize. - Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion. - Manage Digital and Total plant solutions agreements and coordinate with functional groups. Qualifications - Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR associate's degree with 2 years of experience in a power generation industry). - Minimum of 5 years of knowledge and experience within the power plant field services or contract management. Requirements - Willingness and ability to travel 50% of the time. - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - To the extent that you are applying for a position that requires you to operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record. Benefits - Medical, dental, vision, and prescription drug coverage. - Access to Health Coach from GE Vernova, a 24/7 nurse-based resource. - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. - GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions. - Access to Fidelity resources and financial planning consultants. - Tuition assistance. - Adoption assistance. - Paid parental leave. - Disability benefits. - Life insurance. - 12 paid holidays. - Permissive time off.

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention. • Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions. • Lead and execute on-time client implementations while ensuring seamless onboarding and integration for select clients with growth potential. • Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimize customer success. • Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions. • Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations. • Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended. • Work cross-functionally within the teams across the organization to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences. • Adapt quickly to product updates, feature releases, and changes, providing strategic communication to enterprise customers, endorse partners, Top Affiliates and other businesses under your book of business. • Identify missed opportunities within customer accounts, driving adoption and maximizing value through proactive training and support. • Consult with clients on priorities related to upcoming feature roadmaps and product enhancements. • Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency. • Demonstrate technical acumen by developing workable solutions aligned with customer goals. • Resolve issues and risks through collaborative, cross-functional efforts. • Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers. • Exhibit a team-oriented attitude and a strong passion for customer success. • Take ownership of short-turnaround projects and deliver results under tight deadlines. • Continuously improve customer relationship management processes to ensure optimal customer outcomes.

• Own and manage a portfolio of accounts across SMB, Mid-Market, and Enterprise segments • Maintain a deep understanding of each client’s business, objectives, and use of the platform • Establish strong executive and operational relationships within each account • Serve as the primary point of accountability for overall client outcomes • Own the end-to-end renewal process in partnership with Sales and RevOps • Drive proactive renewal strategy through 180/120/90/75/60/30-day planning cycles • Identify risks early and execute mitigation strategies to protect revenue • Achieve and exceed Gross Renewal Rate targets • Continuously monitor and manage customer health using defined scorecards and KPIs • Identify At Risk and Concern accounts and take immediate action • Lead Remediation and Prevention Plans with clear actions, owners, and timelines • Ensure clients are effectively adopting core and advanced product capabilities • Align platform usage to client business outcomes and operational workflows • Drive increased product utilization, feature adoption, and stickiness • Conduct QBRs and ongoing value reviews with a forward-looking, strategic focus • Identify upsell and cross-sell opportunities based on usage, gaps, and business needs • Generate and qualify Client Success Qualified Leads (CSQLs) for Sales • Partner with Sales to position expansion opportunities and support deal progression • Act as the voice of the customer internally across Product, Engineering, Support, and Leadership • Escalate and drive resolution of critical issues impacting client experience • Ensure consistent, high-quality engagement and responsiveness • Advocate for improvements that enhance customer value and satisfaction • Partner with Product & Engineering to influence roadmap and resolve product gaps • Collaborate with Support to ensure SLA adherence and issue resolution • Align with RevOps on renewal tracking, forecasting, and reporting accuracy • Work with Sales on expansion strategy and commercial alignment • Develop and maintain deep proficiency in the TrackTik platform and ecosystem