Netomi logo
Netomi

Empowering the highest quality customer experiences.

Incident Engineer

Location

India

Posted

94 days ago

Salary

0

Seniority

Senior

Job Description

Incident Engineer

Netomi

• Own the incident lifecycle: detection, triage, escalation, resolution, and postmortems • Act as the central command during major incidents (war rooms, stakeholder updates) • Define and enforce SLAs/SLOs, incident severity frameworks, and runbooks • Collaborate with Engineering, ML, and Integrations teams to resolve issues quickly • Monitor system health across integrations (agent desks, LLMs, ASR/TTS pipelines) • Drive root cause analysis (RCA) and preventive actions • Improve observability, alerting, and incident tooling • Maintain clear internal and customer-facing communication during incidents

Job Requirements

  • 3–6 years in Incident Management / SRE / Production Support roles
  • Strong understanding of distributed systems, APIs, and cloud environments (AWS)
  • Experience with observability tools (e.g., DataDog)
  • Familiarity with AI/ML systems, especially LLM integrations and voice stacks (ASR/TTS), is a plus
  • Experience with monitoring/tracing tools like Langfuse or similar
  • Excellent communication and stakeholder management skills
  • Ability to stay calm under pressure and drive structured resolution

Benefits

  • Equal opportunity employer committed to diversity

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