What you can expect Joining this group involves working in a dynamic and impactful setting, collaborating with Developers, Infrastructure Engineers, and Product teams to create and sustain resilient systems. The focus includes automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom's UCaaS and CCaaS services. Responsibilities include deploying and managing services across multi-cloud platforms while overseeing multiple offerings such as Zoom Phone, Zoom Contact Center, and Telephony Gateway service. About the Team Zoom DevOps Engineers ensure seamless functionality and continuous availability to deliver an exceptional user experience. Responsibilities include building and deploying Zoom UCaaS and CCaaS services, managing cloud infrastructure, and developing automation to minimize manual tasks. The role involves on-call ownership for assigned services. Required expertise includes SBC knowledge, VOIP skills, Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Redis, Python, ELK, Grafana, and Prometheus. Responsibilities - Managing and supporting Session Border Controller infrastructure and associated systems to ensure seamless operation and reliability. - Automating deployment and configuration of VoIP systems using CI/CD pipelines while managing VoIP infrastructure as code with tools like Terraform or Ansible for consistency. - Monitoring and optimizing the performance and reliability of VoIP systems, including implementing automated evaluations to assess audio quality and operational performance. - Managing containerized Voice over IP applications using Docker and Kubernetes platforms. - Ensuring high availability, disaster recovery processes, and overall resilience for voice-related services. - Collaborating with development and operations teams to ensure seamless integration, effective communication, and prompt troubleshooting and resolution of issues within VoIP infrastructure systems. What we’re looking for - 3+ years of relevant experience, with a Bachelor's / Master's degree. - Plan, design, develop, and test VOIP software systems or applications for enhancements and new products, including cloud-based or internet-focused tools. - Apply organizational policies and procedures to address and resolve various issues while developing professional expertise. - Evaluate problems of moderate scope by reviewing multiple factors and assessing data or situations to identify suitable solutions. - Apply judgment within established procedures and practices to identify the appropriate course of action. - Foster effective working relationships both internally and externally. - Receive general instructions for routine tasks and detailed guidance for new projects or assignments. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote