It's more than a career, it's a calling. WI-REMOTE Worker Type: Regular Job Highlights: Candidates must reside within approximately one hour of the office/facility location. Monday through Friday, 8:00 a.m. and 5:00 p.m. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES - Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. - Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. - Assists with coordination of activities related to insurance pre-certification/authorization. - Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. - Performs clerical and reception duties associated with patient registration. - Performs other duties as assigned. EDUCATION - High School diploma/GED or 10 years of work experience EXPERIENCE - No experience required PHYSICAL REQUIREMENTS - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS - None Department: 8071000114 Intake/Admissions Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Fraud Call Center Representative - Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. $12.10 HR  Opportunity to earn an additional $350 per month. Must be proficient in English.  Great Benefits and Paid Training!    Summary:   As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.  What we offer:   - Work From Home - Full-Time Employment: Reliable schedule and stability. - Competitive Pay: $12.10 starting on day one. - Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST) - Paid Training: Get the training you need to excel. - Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. - Full Benefits: Comprehensive benefit options and a great work environment that values your success  What You'll Do:    - Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. - Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed. - Process fraud claims and disputes per client guidelines. - Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach. - Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system. - Support team operations with other duties and tasks as assigned.  What We're Looking For: - A clear communicator who can explain complex topics in simple terms. - A passionate, reliable professional with integrity and a drive to deliver exceptional service. - Someone committed to excellent attendance and able to follow a structured, full-time schedule. - A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease. - Strong written and verbal communication skills with attention to accuracy. - Comfortable navigating multiple systems and screens in a fast-paced environment. - Ready to take high-volume calls while maintaining focus and professionalism.  Required Qualifications:   - Must be at least 18 years old with a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Proficient in English. - Complete a background check, credit check, and fingerprinting. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download. - Reside in Puerto Rico with legal authorization to work permanently in the United States.  Preferred Qualifications:   - 6 months of experience in the banking or financial industry.  Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role  Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Heartstrings Pet Hospice is seeking a Full-Time Inbound Call Center Manager (Remote) to lead and elevate our Veterinary Care Specialist (VCS) team the front line of compassion and connection for families navigating end-of-life care for their beloved pets. This is not a traditional call center role. This is a leadership position that requires a balance of operational excellence, performance management, and deep emotional intelligence, ensuring every interaction reflects our core values: Compassion, Dignity, Respect, and Empathy. 🧭 About the Role The Inbound Call Center Manager will oversee the daily operations, performance, and development of the VCS team. This role is responsible for ensuring that every family interaction is handled with the highest level of care, while maintaining strong discipline around metrics, quality control, and operational efficiency. This is a hands-on leadership role you must be willing to lead from the front, including stepping in to take calls during high-volume periods or when the team needs support. 🔑 Key Responsibilities Team Leadership & Development - Lead, coach, and develop a high-performing team of Veterinary Care Specialists - Foster a culture grounded in empathy, accountability, and continuous improvement - Conduct regular 1:1s, performance reviews, and real-time coaching - Support onboarding and ongoing training programs Operational Management - Own inbound call center operations including scheduling, staffing, and coverage - Monitor real-time call flow and ensure service levels are consistently met - Identify operational gaps and implement process improvements - Ensure seamless coordination between VCS and Medical (DVM) teams Performance & Metrics Ownership - Establish, monitor, and report on key KPIs, including: - Call response time / speed to answer - Call conversion rates - Call quality (QA scores) - Family experience & satisfaction - Team adherence and staffing efficiency - Drive accountability through data while maintaining a human-centered leadership approach Quality Control & Experience Excellence - Oversee call quality assurance programs (call reviews, scoring, feedback loops) - Ensure all interactions reflect Heartstrings’ standards of Compassion, Dignity, Respect, and Empathy - Continuously refine communication approaches, workflows, and scripting Lead by Example - Actively participate in inbound calls when needed - Demonstrate best-in-class communication and empathy in real-time - Set the tone for how the team engages with families during emotionally sensitive moments Cross-Functional Collaboration - Partner closely with operational leadership to ensure alignment across teams - Act as the voice of the VCS team in process improvements and strategic discussions 🌟 Who You Are - You lead with empathy first, but understand the importance of accountability - You are both data-driven and heart-driven - You are a player-coach, willing to step in and do the work when needed - You thrive in environments where operations and human experience intersect - You believe every interaction matters - especially during life’s most difficult moments ❤️ Why Heartstrings At Heartstrings Pet Hospice, we are redefining end-of-life care for pets and their families. Every call we take represents a family going through one of the hardest decisions they will ever make. This role is critical in ensuring that experience is handled with care, clarity, and compassion - every single time. If you are someone who can balance: - Compassion with performance - Leadership with service - Operations with empathy - we would love to meet you. To apply or learn more, please reach out or apply through our careers page. Heartstrings Pet Hospice Compassion • Dignity • Respect • Empathy

Title: Scheduling Specialist Job Description: LOCATION: This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop. PAY RANGE: $20-$23/hr Join a High-Growth Legal Services Leader ABOUT THE ROLE: The Scheduling Specialist is a key front-office contributor responsible for answering and directing inbound calls, managing schedules and resources, and serving as a trusted point of contact for clients and internal teams. In this role, you’ll handle client orders, resolve inquiries and concerns, and provide advanced support related to billing, products, services, and deliverables. You’ll work closely with scheduling leadership, sales, and department heads to ensure seamless coordination and a consistently positive client experience. Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally. KEY RESPONSIBILITIES: - Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency - Assist with scheduling management, job requests, and allocation of resources - Monitor client job requests and proactively communicate issues or updates - Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information - Track resource backlogs and jobs in progress to ensure timely completion - Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues - Handle customer service calls with a focus on first-contact resolution - Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status - Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing - Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues - Obtain completed transcript and video order forms and confirm client product requests - Escalate unresolved inquiries to appropriate departments when necessary - Support the sales team by identifying new leads or potential client concerns - Document and report customer feedback, inquiries, and satisfaction trends to management - Perform additional duties as assigned WHAT YOU’LL BRING: - A strong commitment to delivering exceptional customer service to attorneys and paralegals - Clear, professional written and verbal communication skills - Outstanding organizational skills with a keen attention to detail - A strong work ethic and the ability to remain calm under pressure - Proven multitasking skills in a deadline-driven environment - Comfort working independently as well as collaboratively across teams - Flexibility to work occasional overtime as business needs require - High reliability, punctuality, and professionalism - Proficiency in Microsoft Outlook, Word, and Excel, with the ability to quickly learn new software QUALIFICATIONS: - High school diploma or equivalent required - Minimum of 1 year of experience as a Scheduling Specialist or within the court reporting industry - Working knowledge of HIPAA regulations and compliance requirements - Demonstrated adherence to compliance policies and best practices - A collaborative, team-oriented mindset with a focus on continuous improvement SUPERVISORY RESPONSIBILITIES This role is not a supervisor position. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS This position does not require travel. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status. EOE Employer/Vet/Disabled. If you require reasonable accommodation in the application process, please contact Human Resources for assistance. All other applications must be submitted online. Job Details Pay Type Hourly Hiring Min Rate 20 USD Hiring Max Rate 23 USD