Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Role Description As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Qualifications - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice - Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided. Requirements - Doctor of Veterinary Medicine (DVM, VMD, or BVMS) from an accredited veterinary school - Active (or ability to obtain) veterinary license in the state of practice - Must possess a valid U.S. driver’s license - Availability to work some weekends as part of a rotating schedule - Ability to lift up to 50 lbs unassisted and up to 100 lbs with assistance - Candidates will be subject to a background check and motor vehicle record (MVR) check post-hire and prior to their associated start date Benefits - No non-compete agreement - Medical, dental, and vision insurance - Short-term and long-term disability - Paid time off - DEA reimbursement - State veterinary license reimbursement (including multi-state coverage when applicable) - Access to VetGirlU - CE registration covered at conferences where Heartstrings exhibits (VMX, WVC, etc.) - All medical equipment, medications, and supplies provided - Strong administrative, scheduling, and on-call leadership support - Growth opportunities within a rapidly expanding, privately owned practice Join the Heartstrings Medical Team If you’re looking to practice meaningful medicine without corporate constraints—and want to be part of a growing, mission-driven organization—we’d love to connect. Apply or learn more: - 🌐 www.heartstringspethospice.com - 📧 careers@heartstringspethospice.com

Heartstrings Pet Hospice is seeking a Full-Time Inbound Call Center Manager (Remote) to lead and elevate our Veterinary Care Specialist (VCS) team the front line of compassion and connection for families navigating end-of-life care for their beloved pets. This is not a traditional call center role. This is a leadership position that requires a balance of operational excellence, performance management, and deep emotional intelligence, ensuring every interaction reflects our core values: Compassion, Dignity, Respect, and Empathy. 🧭 About the Role The Inbound Call Center Manager will oversee the daily operations, performance, and development of the VCS team. This role is responsible for ensuring that every family interaction is handled with the highest level of care, while maintaining strong discipline around metrics, quality control, and operational efficiency. This is a hands-on leadership role you must be willing to lead from the front, including stepping in to take calls during high-volume periods or when the team needs support. 🔑 Key Responsibilities Team Leadership & Development - Lead, coach, and develop a high-performing team of Veterinary Care Specialists - Foster a culture grounded in empathy, accountability, and continuous improvement - Conduct regular 1:1s, performance reviews, and real-time coaching - Support onboarding and ongoing training programs Operational Management - Own inbound call center operations including scheduling, staffing, and coverage - Monitor real-time call flow and ensure service levels are consistently met - Identify operational gaps and implement process improvements - Ensure seamless coordination between VCS and Medical (DVM) teams Performance & Metrics Ownership - Establish, monitor, and report on key KPIs, including: - Call response time / speed to answer - Call conversion rates - Call quality (QA scores) - Family experience & satisfaction - Team adherence and staffing efficiency - Drive accountability through data while maintaining a human-centered leadership approach Quality Control & Experience Excellence - Oversee call quality assurance programs (call reviews, scoring, feedback loops) - Ensure all interactions reflect Heartstrings’ standards of Compassion, Dignity, Respect, and Empathy - Continuously refine communication approaches, workflows, and scripting Lead by Example - Actively participate in inbound calls when needed - Demonstrate best-in-class communication and empathy in real-time - Set the tone for how the team engages with families during emotionally sensitive moments Cross-Functional Collaboration - Partner closely with operational leadership to ensure alignment across teams - Act as the voice of the VCS team in process improvements and strategic discussions 🌟 Who You Are - You lead with empathy first, but understand the importance of accountability - You are both data-driven and heart-driven - You are a player-coach, willing to step in and do the work when needed - You thrive in environments where operations and human experience intersect - You believe every interaction matters - especially during life’s most difficult moments ❤️ Why Heartstrings At Heartstrings Pet Hospice, we are redefining end-of-life care for pets and their families. Every call we take represents a family going through one of the hardest decisions they will ever make. This role is critical in ensuring that experience is handled with care, clarity, and compassion - every single time. If you are someone who can balance: - Compassion with performance - Leadership with service - Operations with empathy - we would love to meet you. To apply or learn more, please reach out or apply through our careers page. Heartstrings Pet Hospice Compassion • Dignity • Respect • Empathy

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Austin, Manor, Lost Creek, Wells Branch & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Austin, Manor, Lost Creek, Wells Branch & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Austin, Manor, Lost Creek, Wells Branch & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Austin, Manor, Lost Creek, Wells Branch & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Austin, Manor, Lost Creek, Wells Branch & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Austin, Manor, Lost Creek, Wells Branch & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Houston, Richmond, Dyersdale, Adline, Pasadena, Pearland & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.

About Heartstrings Pet Hospice Heartstrings Pet Hospice is a privately owned, rapidly growing in-home euthanasia and end-of-life care practice founded on our core values of Compassion, Dignity, and Respect. Unlike corporate or private-equity–backed organizations, our focus is on people—our families, our patients, and our medical team. We are hiring DVM Medical Team members in Houston, Richmond, Dyersdale, Adline, Pasadena, Pearland & Other Surrounding Area's and we are seeking exceptional Associate Veterinarians who want to practice meaningful medicine in a supportive, values-driven environment. At Heartstrings, you will never be asked to sign a non-compete agreement. We believe great veterinarians stay because they’re valued—not because they’re restricted. Position Overview As an Associate Veterinarian with Heartstrings Pet Hospice, you will provide compassionate, gentle in-home euthanasia, hospice, and palliative care. You’ll work independently in the field while being fully supported by a collaborative medical leadership team, dedicated Veterinary Care Specialists (VCS), and strong operational infrastructure. This role offers flexibility, autonomy, emotional fulfillment, and a low-stress medical environment, allowing you to focus on what matters most—supporting pets and families during life’s most meaningful moments. Why Heartstrings? Privately Owned – Not Corporate - Direct access to leadership and medical decision-makers - No private equity or volume-driven pressure - A collaborative, family-centered culture - Your voice matters—clinically and professionally No Non-Compete Requirement Your career belongs to you. Always. Flexibility & Balance - Full-time and part-time opportunities - Self-Managed Scheduling - Thoughtfully scheduled appointments - No clinic chaos, no double-booking - Autonomy over your workday Purpose-Driven Medicine Every visit is centered on comfort, compassion, and dignity—for pets and the people who love them. Key Responsibilities - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner - Support families through the end-of-life process with empathy, patience, and professionalism - Maintain accurate and timely medical documentation - Collaborate with Heartstrings’ medical leadership and support teams - Participate in ongoing training, education, and clinical development Ideal Candidate - Compassionate, emotionally intelligent, and client-focused - Comfortable working independently in the field - Strong communicator during emotionally sensitive situations - Seeking meaningful, purpose-driven veterinary work - Values autonomy, flexibility, and a supportive team environment - Interested in a long-term role with a privately owned practice Experience in hospice, palliative care, or Fear Free certification is a plus—but not required. Comprehensive training is provided.