Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety‑ and security‑critical markets.
Genesys Cloud Developer
Location
Worldwide
Posted
69 days ago
Salary
0
Seniority
Mid Level
Job Description
Genesys Cloud Developer
Sopra Steria
Role Description Estamos buscando 3 desarrolladores para un importante cliente del sector bancario, y realizar una migración de servicios actuales implementados en Amazon Connect a Genesys Cloud que incluye las siguientes tareas: - Migración de IVRs - Migración de servicios inbound y outbound - Migración de servicios de email - Migración de servicios SMS - Migración de servicios de Chat - Adaptación de Reportes El proyecto permite un modelo 100% remoto. Qualifications - Al menos 2 años de experiencia - Conocimientos en: - Genesys Architect - Routing & ACD design - IVR design (DTMF + speech) - Omnichannel CX Requirements - Experiencia previa en proyectos de Contact Center (on-premise o cloud). - Conocimientos de Genesys Cloud Cx y/o otras plataformas como Genesys Engage, Pure Connect, Amazon Connect, Altitude o NICE. - Inglés fluido (oral y escrito). Benefits - Contrato indefinido y jornada completa - 23 días de vacaciones - Formación continua: competencias técnicas, transversales y de idiomas. - Acceso a certificaciones, formaciones de los principales Partners Tecnológicos, plataformas online y ¡mucho más! - Seguro de vida y de accidentes - Posibilidad de acogerte a nuestra retribución flexible (seguro médico, cheques guarderías, transporte, comida y formación) - Acceso a Privilege Club, donde encontrarás descuentos interesantes en las principales marcas - Onboarding personalizado y detallado. - Oficina con espacios reservados al ocio. - Compañerismo y buen ambiente. - Posibilidad de desarrollar tu carrera profesional con nosotros.
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