CREALOGIX logo
CREALOGIX

Providing software solutions for digital banking, wealth management, and processing of applications.

IT Application Support Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

49 days ago

Salary

€44K - €51K / year

Seniority

Senior

Bachelor DegreeGermanEnglishSQL

Job Description

IT Application Support Specialist

CREALOGIX

• You will provide professional support to our external customers in 1st- and 2nd-level support and ensure high service and solution quality • You will analyze and categorize incoming requests in a structured way, perform qualified initial analyses, and document all relevant information precisely in our ticketing system • You will monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling • You will prepare tickets in a structured manner for 3rd-level support and ensure efficient resolution by providing complete and traceable information • You will communicate proactively and transparently with our customers and ensure continuous updates on the current status • You will plan and moderate regular meetings with our customers regarding open tickets, service quality, and optimization opportunities

Job Requirements

  • Degree (e.g., Business Informatics, Business Administration with an IT focus) or an IT-related vocational qualification — alternatively, a comparable qualification with a strong affinity for software products
  • Professional experience in IT support or application environments required
  • Experience with web and portal solutions and a good technical understanding of digital applications
  • Knowledge of JSON and XML and ideally experience analyzing log files and basic SQL SELECT queries
  • Experience in direct customer contact, ideally in the banking sector or a regulated environment
  • Technical curiosity, e.g., experience with low-code platforms, as well as a structured, analytical, and solution-oriented working style
  • Proactive, team-oriented personality with strong service orientation and very good German and English skills.

Benefits

  • 30 days annual leave
  • Option for unpaid leave
  • Plus guaranteed special leave on New Year's Eve
  • Training and development opportunities
  • TicketPlusCard with monthly credit
  • Company pension plan (20% employer contribution to direct insurance)
  • Employer-funded support fund
  • JobRad bike leasing
  • Group accident insurance
  • On-site team events
  • Corporate Benefits (employee discounts)
  • Flexible working hours (core service hours for this position: 08:00–17:00)

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