Providing a cyber-security program that protects against over 95% of cyber-threats
Reactive Support Engineer
Location
Kansas
Posted
121 days ago
Salary
$55K - $64K / year
Seniority
Senior
Job Description
Reactive Support Engineer
Onsite Logic
• Resolve intermediate scheduled and reactive service calls, both onsite and remotely. • Independently install and troubleshoot client hardware and software, ensuring optimal performance and security. • Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively. • Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions. • Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference. • Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.
Job Requirements
- Associate’s degree in information technology or a related field, or equivalent experience.
- 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
- Advanced knowledge of IT and cybersecurity concepts
- Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
- Network+ or Security+ certification (preferred)
- Familiarity with TruMethods framework a plus.
Benefits
- Competitive salary and benefits package
- Opportunity to work in a dynamic and collaborative environment
- Ongoing training and professional development opportunities
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