Onsite Logic logo
Onsite Logic

Providing a cyber-security program that protects against over 95% of cyber-threats

Reactive Support Engineer

Frontend EngineerSoftware EngineerOtherRemoteSeniorTeam 11-50Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Kansas

Posted

121 days ago

Salary

$55K - $64K / year

Seniority

Senior

Associate Degree3 yrs expEnglishServiceNow

Job Description

Reactive Support Engineer

Onsite Logic

• Resolve intermediate scheduled and reactive service calls, both onsite and remotely. • Independently install and troubleshoot client hardware and software, ensuring optimal performance and security. • Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively. • Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions. • Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference. • Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.

Job Requirements

  • Associate’s degree in information technology or a related field, or equivalent experience.
  • 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
  • Advanced knowledge of IT and cybersecurity concepts
  • Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
  • Network+ or Security+ certification (preferred)
  • Familiarity with TruMethods framework a plus.

Benefits

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and collaborative environment
  • Ongoing training and professional development opportunities

Related Job Pages

More Frontend Engineer Jobs

mpathic logo

Senior Software Engineer, Frontend

mpathic

Conversation Intelligence to Enhance Outcomes

Frontend Engineer122 days ago
OtherRemoteTeam 11-50Since 2021H1B No Sponsor

• Design, develop, and implement user interfaces for our web applications • Work with back-end developers to integrate with our RESTful APIs • Write clean, efficient, and well-documented code • Test and optimize user interfaces for speed and responsiveness • Create wireframes and provide input into design • Collaborate with cross-functional teams to bring design ideas from concept to implementation • Stay up-to-date with industry trends and technologies

United States
$100K - $165K / year
Job Closed
Karaz Platform منصة كرز logo

Frontend Developer – Junior to Senior

Karaz Platform منصة كرز

A 500 Global Portfolio Company. We make healthy living fun using IOT’s & Ai .

Frontend Engineer122 days ago
Full TimeRemoteTeam 51-200Since 2021H1B No Sponsor

• Develop and maintain user interfaces using Next.js, React, and modern frontend tools • Collaborate closely with designers, backend engineers, and QA specialists to deliver polished, high-quality features • Work with APIs, optimizing application performance, and writing clean, maintainable code • Take initiative and ownership of your work, with responsibilities scaling according to your experience level

Saudi Arabia
RealDefense logo

Frontend Developer (WPF/XAML)

RealDefense

Privacy and Security applications and services

Frontend Engineer122 days ago
OtherRemoteTeam 51-200H1B No Sponsor

Company Description iolo / RealDefense develops patented technology and award-winning software that repairs, optimizes, and protects computers, to maximize system speed and performance while keeping them safe. With a global presence in 33 countries and products in 11 languages, tens of millions of people have used iolo’s products for their PC optimization, security, and data recovery needs for over two decades. The company’s product line, distinguished by its flagship performance optimization suite System Mechanic®, is sold throughout the world at over 20,000 retail storefronts. With offices in Pasadena & Santa Monica, California, and a part of RealDefense LLC, iolo is widely recognized by both consumers and industry experts as a worldwide leader in the system utility software market. For more information, please visit www.iolo.com or www.realdefen.se Job Description iolo / RealDefense is looking for a Frontend Developer to join our team.  RealDefense products, such as iolo's System Mechanic, have been around for 20+ years and are thriving in the new work at home culture. We are a consumer security company focused on providing solutions to the fast-growing work at home economy.  Come join our team and develop products that help everyday consumers. Responsibilities: Plan, design and develop high quality front end .NET desktop applications Implement solutions using latest features of C# and WPF Propose and deliver scalability and performance improvements to our GUIs Work with other developers, QA and product managers in solving new and existing technical issues Participate in Design and Code Reviews Maintain ownership of the projects assigned Meet project deadlines Qualifications Perks: Great Base Salary Medical, Dental, Vision, Life insurance, FSA, HSA Unlimited PTO 401(k) plan with employer matching

California
DaVita logo

Staff Frontend Engineer

DaVita

DaVita is a leader in quality care and education for chronic kidney disease and end-stage renal disease. Since 1999, the company has worked toward a mission to

Frontend Engineer122 days ago

• Design, build, and ship cutting edge defense tech applications and features using TypeScript, React, Tailwind, and Node.js • Partner with customers, mission owners, designers, and other engineers to understand user workflows • Contribute improvements to core libraries and frontend tooling • Mentor and guide other engineers in the art of frontend development • Help define and shape the future of the product

United States
$170K - $225K / year
Job Closed