• Monitor and analyze performance indicators (KPIs) related to collections operations and payment methods; • Structure projects and processes; • Develop critical analyses of operational efficiency, financial impact, aging, recoveries and performance deviations; • Create and maintain recurring reports, controls and dashboards; • Support leadership in preparing management and executive presentations, providing a clear interpretation of results, trends and risks; • Analyze variances, trends and indicator gaps, supporting the definition of action plans; • Work in partnership with operational, financial and risk teams, connecting data to process realities; • Contribute to the standardization and governance of the department's indicators; • Support continuous improvement initiatives based on quantitative and qualitative analyses.

Title: Headquarters Support Operations Manager Location: Fort Leavenworth, KS Work Type: Hybrid, Full Time Job ID: R0235805 Job Description: The Opportunity: As the Headquarters Support Team (HST) Operations Manager, you'll develop, implement, and measure the effectiveness of plans and procedures in supporting our client using Microsoft Word, Microsoft PowerPoint, Excel, SharePoint, and Teams. Responding to HST Team Chief and Deputy, you'll listen to client challenges and identify threats, gaps, or risks that need to be explored and provide a safe space for recommendations that will make lasting, real-world impact. What You'll Work On: - Oversee the HST Headquarters Section. - Track, maintain, and update unit SOPs and policy letters on an annual basis. - Track, submit, and archive all HST Contract Deliverable Requirements List (CDRL) submissions. - Oversee the HST Quality Assurance programs. - Edit and publish a bi-monthly newsletter written for our part-time workforce. Join us. The world can't wait. You Have: - Experience with Microsoft Word and PowerPoint - Knowledge of current Army and Joint doctrine - Ability to travel to CONUS and OCONUS locations up to 20% of the time - Secret clearance - Bachelor's degree and 5+ years of experience in the military, or 10+ years of experience in the military in lieu of a degree Nice If You Have: - Experience with Constructive Simulation Models such as Joint Land Component Constructive Training Capability (JLCCTC) or Warfighters Simulation (WARSIM) - Experience working with the Mission Command Training Program (MCTP) - Master's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Title: Senior Manager, Guest Services Operations Location: Fort Lauderdale United States Job Description: One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. We're looking for an experience guest services professional to fill this role. The Senior Manager, Guest Experience is responsible for overseeing the shipboard Guest Services operation, ensuring effective communication, swift problem resolution, and seamless handling of all Service Excellence inquiries. This role drives the strategy, execution, and operational efficiency for the shipboard Guest Services operation ensuring adequate planning, talent development, recruitment, and comprehensive training initiatives to uphold service standards and enhance guest experience in alignment with business goals and brand standards. The role focuses on delivering seamless guest experiences, implementing initiatives based on data-driven insights, and fostering collaboration across key departments. With a strong commitment to Service Excellence, the Senior Manager supports and mentors onboard Guest Services leaders, empowering them to drive and exceed targets for Guest Services performance, overall guest satisfaction scores, and employee engagement. Here's a summary of what Princess is looking for in its Senior Manager, Guest Services. Is this you? Responsibilities - Lead the fleet-wide Guest Services daily operations, ensuring adherence to department standards, policies, and procedures. Implement changes based on guest feedback, rollouts, onboard cast changes, and overall business objectives. Manage escalated guest experience issues, ensuring timely resolution while maintaining high service standards and guest satisfaction. - Identify and implement enhancements to the guest experience by applying Service Excellence principles, analyzing OBE comments, gathering operational insights during ship visits, analyzing industry trends, and conducting root cause analyses to drive meaningful improvements. - Lead and support the Suite & Sanctuary Collection programs. - Collect and analyze data to support the planning and documentation of current and future itinerary deployments. Anticipate potential challenges related to demographics, logistics, and clearance requirements to ensure smooth operations and informed decision-making. - Manage escalated guest experience issues, ensuring timely resolution while maintaining high service standards and guest satisfaction. Requirements - Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, or a related field preferred; equivalent professional experience in hospitality or guest operations may be considered in lieu of a degree. - Strong leadership presence, sound judgment, and the ability to influence cross-functional stakeholders in a complex operational environment. - Strong analytical and problem-solving skills, with the ability to interpret operational and guest feedback data to drive informed decisions and continuous improvement. - Strong written and verbal communication skills are essential, including the ability to present insights, recommendations, and operational updates to senior leadership. - Proficiency in Microsoft Office Suite and familiarity with operational reporting tools are required, along with the ability to manage multiple priorities, maintain organization and attention to detail, and travel internationally to support shipboard operations as needed. - Minimum of 7-10 years of progressive leadership experience in hospitality, cruise operations, guest services, hotel operations, or another service-driven industry with complex guest-facing environments. - Candidates should demonstrate experience leading or supporting large operational teams and managing guest experience programs that drive satisfaction, service recovery, and operational consistency. - Ability to analyze guest feedback and operational trends, identify root causes of service challenges, and implement sustainable improvements across multiple teams or locations. - Experience working cross-functionally with operational partners such as hotel operations, food and beverage, entertainment, and shoreside support functions is essential, as is a strong background in coaching and developing service leaders while managing escalated guest concerns with professionalism, discretion, and alignment to brand standards. - Experience within cruise or multi-unit hospitality environments is strongly preferred. This position is considered Hybrid and follows the Company's schedule of four days in the office per week (Monday - Thursday). You'll have the opportunity to work from home on Fridays. What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) #PCL #LI-Hybrid #LI-TM1

Meliore Foundation | Operations Associate Asia Application Deadline: 27 April 2026 Department: Operations & Network Support Employment Type: Full Time Location: APAC Description Meliore is seeking a talented Asia Operations Associate to provide operational support to our work in Asia, providing operations support to teams across East Asia, South East Asia and South Asia. The successful candidate will report to an Asia‑focused line manager, work closely with Meliore’s rest of operations team, and act as the operational backbone for our Asia portfolio – ensuring that budgeting, administration and logistical processes run smoothly across multiple countries, partners and time zones. This is an exciting opportunity for someone with a strong affinity for organising, problem‑solving and working in complex international environments. How you'll contribute As Asia Operations Associate, you would be responsible for: - Acting as a primary operational contact for Asia‑based colleagues and external partners on day‑to‑day questions, and clearly communicating relevant processes and guidelines. - Acting as a liaison point between Asia teams and Meliore operations colleagues to ensure compliance with processes, while helping adapt and optimise these processes to Asia‑specific needs and realities. - Supporting the preparation, tracking and forecasting of budgets for Asia projects and programmes, including monitoring allocations, spend and pipeline, and maintaining accurate records. - Supporting contract, grant and service agreement processes for Asia partners and vendors, including preparing documentation, coordinating internal approvals and ensuring that invoices are processed and paid on time. - Supporting procurement processes in the region, including reviewing and analysing offers and contracts, communicating with external suppliers, and maintaining updated supplier records. - Managing operational aspects of regional tools and subscriptions (e.g. collaboration platforms, software licences for Asia projects) that are not covered by central systems. - Working with relevant managers to optimise internal communications and operational workflows for Asia teams (e.g. shared drives, project management tools), and keeping key process documentation up to date. - Handling event management for virtual and in‑person meetings in the region (e.g. team retreats, partner convenings, workshops), including logistics, travel coordination, venue and supplier management, and internal/external communications. - Supporting recruitment and onboarding processes for Asia‑based staff and consultants, ensuring a smooth and inclusive experience. - Supporting other coordination tasks for Asia teams, such as scheduling calls across time zones and maintaining up‑to‑date contact and distribution lists. - Proactively contributing to team spirit and a positive working culture in Asia and globally, for example by helping organise team‑building activities and informal check‑ins. - Any other duties to be assigned from time to time Our ideal candidate has - A genuine interest in the mission and values of climate course - Professional experience in a relevant field, such as budget management, project administration, grant management or operations, ideally in an international or multi‑country context. - Strong project management and IT skills, and comfortable with cloud‑based collaboration tools (e.g. SharePoint, Google Drive, Monday.com, Asana, Trello, Slack or similar). - A passion and talent for working with numbers, including comfort with basic financial tracking, reconciliations and simple analysis. - A fast learner with a can‑do attitude, strong problem‑solving skills, and comfort working in a dynamic, fast‑moving international environment. - Excellent attention to detail and a structured, organised way of working. - Discretion and the ability to work with sensitive and confidential information. - Ability to present complex operational and budget information in a clear, accessible way to colleagues without an administrative or financial background. - Ability to work flexibly, both independently and as part of a team, with a generous and collaborative disposition in a high‑trust community of peers. - The versatile and adaptable skills necessary to flourish in a wide‑ranging work environment and work effectively via phone/video conferencing, across time zones and digital platforms. Why join us? - Be part of a remote-first, international network of professionals working on climate, energy and nature. We offer coworking access in some locations. - Work with a bunch of dynamic, culturally diverse individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work. - Enjoy regular opportunities to connect and collaborate with colleagues around the world. - A full-time position with a consultant or employment contract, subject to location, for 12 months, with possible renewal after one year. Only candidates with the right to work in their location will be considered. Location: APAC (remote) Only candidates with the right to work in their location will be considered. Contract and Benefits disclaimer: Contract type and some benefits may vary by jurisdiction. We will confirm eligibility and the applicable terms during the hiring process. Salary / Fee: Meliore sets compensation levels through a systematic alignment with local market data, taking into account the responsibility level of each role or the expected level of services and the skills and experience of the selected candidate. We apply a consistent, equitable, compensation policy, and provide data on our calculations and pay or fee ranges, in all locations where we operate. Our compensation practices reflect our commitment to fairness, inclusion, and accountability, and are regularly reviewed to ensure alignment with evolving market standards and organisational values.