MedVet Medical & Cancer Centers for Pets

Title: Senior Executive Administrative Specialist / CEO Chief of Staff (Hybrid in Columbus, OH) Location: Worthington, Ohio Department: Clinical & Medical Leadership Job Description: About MedVet MedVet, founded in 1988, is a network of about 45 emergency and specialty veterinary hospitals for companion animals. Owned and led by veterinarians, MedVet is committed to delivering the highest quality and most compassionate veterinary care available in the nation. MedVet provides specialty referral services for in-depth care and patient management, as well as emergency services, available 24 hours a day, 365 days a year. Role Summary Reporting to the Chief Executive Officer, the Senior Executive Administrative Specialist serves as a trusted operational partner to the CEO and supports the effectiveness of the MedVet Leadership Team (C-Level Leaders). The role blends high-level executive support, meeting and project coordination, information management, and technology-enabled workflow improvement. Working across the leadership team, this role manages priorities, prepares the CEO and executive stakeholders for key meetings, drives follow-through on commitments, organizes critical information, coordinates complex travel and supports Board and leadership operating cadence. This highly collaborative role requires discretion, sound judgment, critical thinking skills, and the ability to anticipate needs in a fast-moving environment. And yes, you are welcome to bring your well-behaved pet to work on your in-person office days, which typically will be Tuesday & Thursday but will vary based on executive schedules. Responsibilities include, but are not limited to CEO Support and Prioritization - Manage the CEO's calendar, scheduling requests, travel logistics, and priority flow with a focus on protecting time for the highest-impact work. - Prepare the CEO for meetings through agendas, briefing notes, background research, talking points, and organized materials. - Anticipate scheduling conflicts, missing inputs, and follow-up needs; proactively resolve issues before they become distractions. - Draft and edit correspondence, presentations, updates, and other executive communications, often of a confidential nature. - Coordinate logistics for executive meetings, offsites, and high-priority external engagements. - Serve as a trusted gatekeeper and point of coordination for internal and external stakeholders seeking time or decisions from the CEO. Executive Administrative and Cross-Functional Coordination - Coordinate the operating rhythm of the MedVet Leadership Team, including leadership meetings, planning sessions, and recurring review cadences. - Capture action items, decisions, and commitments from key meetings, leveraging technology as appropriate; maintain trackers and ensure timely follow-through. - Partner with senior leaders to gather inputs, monitor deadlines, and keep strategic priorities moving without requiring constant CEO intervention. - Support the CEO and CFO in preparation for Board of Directors including agendas, draft materials, logistics, and post-meeting follow-up. - Help maintain a professional, responsive experience for Board members, external partners, and senior stakeholders interacting with the CEO. - Provide support as needed to MedVet Leadership Team members on complex calendar requests, including external events. - Maintain organized files, contact records, briefing materials, and reference information for the CEO and Leadership team - Create concise summaries of updates, issues, and risks so the CEO can quickly understand what requires attention. - Coordinate special projects on behalf of the CEO or other Leadership Team members, including research, benchmarking, event support, and sensitive internal initiatives. - Manage cross-functional communication related to CEO-sponsored priorities, ensuring the right people have the right information at the right time. Work closely with the Leadership Team and VP of Communications as needed. - Support expense reporting, travel documentation, approvals, and related administrative workflows as needed. Technology, Reporting, and Workflow Improvement - Use tools such as Microsoft Office, presentation platforms, spreadsheets, collaboration tools, and AI-enabled productivity tools to improve efficiency and output quality. - Build and maintain simple dashboards, trackers, templates, and document systems that strengthen visibility, follow-through, and knowledge retention. This should be done in alignment with the COO and the CIO, leveraging current workflow and technology systems. - Ensure accuracy, version control, and confidentiality across executive materials, reports, and shared information. - Identify opportunities to streamline executive workflows and recommend process improvements that increase responsiveness and reduce friction. Knowledge, Skills, and Abilities The ideal candidate has a bachelor's degree and a minimum of 5 years of experience supporting a senior business leader in an executive assistant, executive administrative, business partner, or similar role. MBA Preferred but not required. In addition, this position requires: - Exceptional discretion, judgment, and professionalism in handling sensitive and confidential matters. - Strong calendar management, prioritization, and follow-through skills in a fast-paced environment. - Excellent written and verbal communication skills, including the ability to prepare polished executive materials, leveraging AI appropriately. - Demonstrated ability to anticipate needs, solve problems independently, and exercise sound judgment with limited direction. - Strong organizational skills and the ability to manage multiple priorities simultaneously with accuracy and urgency. - Proven ability to build productive relationships across the organization. - Comfort working across both strategic and administrative work, shifting easily between detailed execution and big-picture support. - High proficiency with Microsoft Office, virtual meeting platforms, and collaboration/project management tools. - Confidence using spreadsheets, presentation tools, dashboards, and AI-enabled productivity tools to synthesize information and improve workflows. - Comfortable working autonomously in a highly collaborative environment. - Moderate flexibility outside standard hours. MedVet offers competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, and 401K.

Title: Experience Manager Location: United States Social Work & Experience Description MedVet is the largest network of emergency and specialty hospitals owned and led by veterinarians. This distinction means we place the needs of our team first and have unique insight into the challenges our caregivers face and what’s needed to provide the best specialty and emergency medicine every time, every day, to everyone. The Experience Manager is responsible for ongoing assessment, refinement, and implementation of educational and analytic plans in support of the MedVet Experience strategy. Learning strategy tasks include ongoing general and role-specific learning needs assessments, content development, and learning experience delivery whose methods can range from virtual to in-person to on-demand based on hospital needs. The Experience manager serves as an admin for MedVet’s learning management system and maintains all pertinent attendance records and reporting. The Experience Manager also oversees the Experience analytic strategy. Conducts needs assessments, survey design, administration, and reporting processes, monitoring results, and conducting additional quality checks and analysis as needed to focus/support improvement efforts. The Experience Manager collaborates with Marketing and the Data team to incorporate Client Experience data into MedVet dashboards and cross-functional reporting. The Experience Manager is an internal expert resource for MedVet people managers and can assist with orientation to the survey process, reporting, and results interpretation. The Experience Manager will be an Experience expert and will partner with hospital and regional dyads to support implementation of the MedVet Experience strategy. This position requires up to 50% outreach (virtual and travel) to MedVet hospitals to build strong, committed, working relationships with Dyads and to deliver exceptional learning experiences. This position requires ongoing dedication to improving the Referral Partner, Client and Patient experience, enthusiasm for teaching and developing others, and a focus on accurate, data-driven practice to ensure the work we are doing is having a measurable impact. Responsibilities include, but are not limited to: Experience Analytics and Reporting - Cultivates positive working relationships with MedVet people managers to gain an understanding of current analytic understanding, needs, and preferences. Anticipates need for more intensive support. - Trains new MedVet leaders and team members on Experience survey tools, process, and reporting. Ensures appropriate set-up and access to data and resources. - Quality-checks Experience survey response rates and statistics; proactively identifies and resolves complex and escalated issues. - Analyzes Experience data; formulates, creates, prepares, and distributes monthly/quarterly/annual reports as per MedVet strategy. - Ensures quality, integrity, and accuracy of all MedVet Experience reporting. - Conducts additional Experience data analysis in support of MedVet initiatives as requested/approved. - Supports updates or expansion of MedVet Experience survey tools and processes. - Collaborates cross-functionally with Finance, Operations, Marketing, and Medical/Clinical teams on projects involving integrated reporting and analytics. MedVet Experience Curriculum Delivery - Collaborates with Vice President Experience and MedVet subject matter experts on identification, creation, and customization of MedVet Experience learning modules and related resources. - Creates, monitors, and maintains master schedule of MedVet Experience learning offerings – overall and hospital-specific. - Delivers / Leads MedVet Experience learning training sessions as per Experience strategy. - Provides feedback to appropriate MedVet leadership on learner response and performance in Experience educational sessions. - Evaluates learner feedback and provides improvement recommendations to Vice President Experience for implementation of learning content and delivery. - Maintains learning session records; provides detailed reporting to hospital Dyads and others as needed. Actively leverages Learning Management System or other MedVet supports and resources as available. Cross-Functional Collaboration - Builds collaborative working relationship with MedVet colleagues similarly engaged in analytics and/or curriculum delivery, e.g., Human Resources, Organizational Development, Medical Services, Clinical Services, etc. - Ensures that Experience learning content is aligned with broader MedVet learning strategy and concurrent initiatives. Education: Bachelor of Science in health-related field, communications or marketing. Knowledge, Skills, and Abilities Our ideal candidate has a minimum of 5 years of healthcare experience in patient-centered care, consulting, and/or survey and data analytics. In addition, this position requires: - Proficiency in a survey platform, such as Qualtrics or comparable. - Executive presence and comfort level in working with hospital leadership - Content development experience - Demonstrated ability to connect with learners, facilitate learning sessions, and to consistently deliver an impactful learning experience. - Critical thinking skills - Attention to detail - Excellent verbal and written skills - Demonstrated experience in building positive working relationships - Demonstrated ability to multi-task and operate effectively in a fast-paced environment - Exposure to a CRM system, Salesforce preferred but not required - Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint - Travel requirement: 50% MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, and 401K. Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters. The posted range for this position is $79,000-$110,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc