This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is for someone who combines strong SaaS experience with business instinct. Someone pragmatic, who understands that great legal work enables growth, not blocks it. Legal at Text is not a back-office function. We are a focused, high-performing team embedded in the business, helping drive smart and responsible growth. You’ll work closely with the Head of Legal and collaborate daily with Product, Sales, and Operations. Your mission: - Strengthen our legal foundations while supporting commercial velocity - Deliver pragmatic, high-quality legal work that enables the business to move forward with confidence - Value precision, teamwork, quality, ownership, and good judgment over performative busyness About the team: - Legal at Text operates as a tight, expert unit - Covers privacy, emerging AI-related regulation, commercial contracts, intellectual property, compliance, due diligence, and regulatory matters across multiple jurisdictions - Strong exposure to the US market - Work in weekly sprints, prioritizing quality over rush - Share context openly and support each other in complex matters - Thrive in product-driven, tech environments What you'll do: - Draft, review and negotiate SaaS commercial agreements, including MSAs and enterprise contracts - Support EU and US privacy compliance in day-to-day operations - Translate legal complexity into clear options, trade-offs, and provide business-oriented recommendations - Contribute your input to ongoing Legal priorities while operating within a clear strategic Legal team direction - Own your matters end-to-end with strong preparation, documentation, and disciplined follow-through Qualifications - Excellent English (written and spoken) - Experience navigating legal aspects of emerging technologies is highly valued - A working understanding of the US legal landscape and practical awareness of AI-related regulations are strong advantages Requirements - You deliver fast, but you think first - You are business-oriented and pragmatic - You learn from mistakes and don’t repeat them - You care deeply about the quality of your work, even when moving fast - You care more about getting it right than about being right Benefits - Real impact on a global SaaS company operating in the EU and the US - Close collaboration with leadership - High autonomy and trust within clear strategic boundaries - A team that values clarity, ownership, and simplicity - A culture focused on effectiveness, clarity, and professional respect

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Agile Practitioner 4 will oversee a large, complex, multi-year technology program spanning UHC Technology and Optum, working across 20+ applications and delivery teams. This role operates at a program/portfolio level, driving agile execution, delivery predictability, and cross-organizational alignment to support enterprise scale digital and AI enabled initiatives, including Provider Digital and Prior Authorization platforms. This is a senior practitioner role requiring deep experience with scaled Agile delivery, executive stakeholder engagement, and transformation across distributed engineering organizations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Drive end to end Agile execution across multiple product streams and technology teams - Provide oversight across 20+ applications, ensuring dependency management, risk mitigation, and delivery alignment - Establish and maintain program level cadence, milestones, and delivery transparency - Apply systems thinking to improve flow, reduce delivery friction, and address systemic impediments - Coach teams and leaders on scaled agile practices (Scrum, Kanban, hybrid models) - Partner closely with Product, Engineering, Architecture, and Business leaders across UHC and Optum - Act as a trusted advisor to senior technology and product leaders - Translate strategy into executable delivery plans and outcomes - Drive alignment across multiple portfolios, Product Managers, and Engineering leaders - Mentor Agile Practitioners, Scrum Masters, and delivery leaders - Promote enterprise standards, communities of practice, and continuous improvement - Identify and implement opportunities to scale Agile maturity beyond the immediate program - Ensure strong metrics across predictability, flow, quality, and value delivery - Proactively surface and resolve risks, issues, and cross team dependencies - Support PI/quarterly planning, roadmap alignment, and release readiness Qualifications - 7+ years of combined IT, product, or engineering experience - 3+ years of experience operating at enterprise or program scale across multiple teams - Proven experience leading large, complex, multi-team Agile programs - Experience working in highly matrixed organizations spanning multiple business units - Deep understanding of Agile principles, frameworks, and product delivery models - Solid executive level communication and influencing skills Requirements - Agile certifications (SAFe, Scrum, Kanban, or equivalent) - Experience working across UHC and Optum technology ecosystems - Experience coaching leaders and influencing organizational change at scale - Healthcare or regulated environment experience - Background supporting digital transformation, AI, or large platform modernization Success Measures - Improved delivery predictability and program level transparency - Reduction in cross team friction and systemic impediments - Clear alignment between strategy, roadmaps, and execution - Increased Agile maturity across teams and leaders - Solid partnership and credibility with executive stakeholders Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Coordinates care by serving as a resource for the member, their family, and their physician. • Ensures access to appropriate care for members with urgent or immediate needs facilitating referrals/authorizations within the benefit structure as appropriate. • Completes comprehensive assessments within their scope of practice that includes assessing the member's current health status, resource utilization, past and present treatment plan, and services. • Collaborates with the member, the PCP, and other members of the care team to implement a plan of care. • Maintains confidentiality of all PHI in compliance with state and federal law.

This position is Remote in Massachusetts. If you are located within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts you will have the flexibility to work remotely* as you take on some tough challenges. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Reliant Medical Group, part of the Optum family of businesses, is seeking a Part Time Switchboard Operator to join our team in Worcester, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live. This position is Part-time (20 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of _10:00pm – 6:00am Sunday and Monday and 8:00am – 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week). We offer 3-4 weeks of paid-on-the-job training and the hours of training will be based on your schedule or will be discussed on your first day of employment. Primary Responsibilities: - Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. Directs / dispatches calls to appropriate area or contact, or documents and processes message. - Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. - Handles emergency calls with assistance. - Uses effective, active listening skills to determine patient needs. - Manages patient expectations in a satisfactory and consistent manner. - Uses conflict resolution and negotiation steps for handling difficult callers. - Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. - Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. - Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. - Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. - Handles calls based on experience, training, policies and procedures. - Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. Operates departmental software. Calls are directed properly throughout the system. Logs messages appropriately. - Places phone calls and takes message accurately. Reads and signs the departmental communications book. - Assists patients with general information: meetings, directions, classes, hours of operations, etc. Gains knowledge of organization information, programs, and classes. Maintains the departmental standard calls per hour during non-messaging times. Maintains the departmental standard calls per hour during off business hours. - Complies with health and safety requirements and with regulatory agencies such as DPH, etc. - Complies with established departmental policies, procedures, and objectives. - Enhances professional growth and development through educational programs, seminars, etc. - Attends a variety of meetings, conferences, and seminars as required or directed. - Performs other similar and related duties as required or directed. - Regular, reliable and predicable attendance is required. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook - Ability to type at the speed of twenty-five WPM (words per minute) - Ability to work Part-time (20 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00pm – 6:00am Sunday and Monday and 8:00am – 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week). Preferred Qualifications: - Switchboard / Call Center / Customer Service Telecommuting Requirements: - Reside within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $25.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.