• Coordinates care by serving as a resource for the member, their family, and their physician. • Ensures access to appropriate care for members with urgent or immediate needs facilitating referrals/authorizations within the benefit structure as appropriate. • Completes comprehensive assessments within their scope of practice that includes assessing the member's current health status, resource utilization, past and present treatment plan, and services. • Collaborates with the member, the PCP, and other members of the care team to implement a plan of care. • Maintains confidentiality of all PHI in compliance with state and federal law.

This position is Remote in Massachusetts. If you are located within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts you will have the flexibility to work remotely* as you take on some tough challenges. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Reliant Medical Group, part of the Optum family of businesses, is seeking a Part Time Switchboard Operator to join our team in Worcester, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live. This position is Part-time (20 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of _10:00pm – 6:00am Sunday and Monday and 8:00am – 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week). We offer 3-4 weeks of paid-on-the-job training and the hours of training will be based on your schedule or will be discussed on your first day of employment. Primary Responsibilities: - Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. Directs / dispatches calls to appropriate area or contact, or documents and processes message. - Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. - Handles emergency calls with assistance. - Uses effective, active listening skills to determine patient needs. - Manages patient expectations in a satisfactory and consistent manner. - Uses conflict resolution and negotiation steps for handling difficult callers. - Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. - Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. - Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. - Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. - Handles calls based on experience, training, policies and procedures. - Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. Operates departmental software. Calls are directed properly throughout the system. Logs messages appropriately. - Places phone calls and takes message accurately. Reads and signs the departmental communications book. - Assists patients with general information: meetings, directions, classes, hours of operations, etc. Gains knowledge of organization information, programs, and classes. Maintains the departmental standard calls per hour during non-messaging times. Maintains the departmental standard calls per hour during off business hours. - Complies with health and safety requirements and with regulatory agencies such as DPH, etc. - Complies with established departmental policies, procedures, and objectives. - Enhances professional growth and development through educational programs, seminars, etc. - Attends a variety of meetings, conferences, and seminars as required or directed. - Performs other similar and related duties as required or directed. - Regular, reliable and predicable attendance is required. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook - Ability to type at the speed of twenty-five WPM (words per minute) - Ability to work Part-time (20 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00pm – 6:00am Sunday and Monday and 8:00am – 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week). Preferred Qualifications: - Switchboard / Call Center / Customer Service Telecommuting Requirements: - Reside within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $25.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Bilingual Inbound Call Center Rep Job ID: 322 Location: Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio, or Kentucky) Job Type: Full-time Remote Weekly hours: 40 The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a “smile in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus. The start date for this training class will be April 8, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed. What You’ll Love About Us: - A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small. - Opportunities for Growth: We’re committed to helping you advance your skills and reach your career goals. - Work-Life Balance: Flexible scheduling and an environment that respects your personal time. - Your voice matters: We encourage feedback and innovation at every level. Benefits of being part of the Mortenson Dental Partners Team - Benefits are available after 60 days of employment - Medical, dental, and vision insurance with company contribution - Life Insurance - Flexible spending (health and dependent care) account - Paid Time Off & 6 paid holidays off - Employee Stock Ownership Plan - 401K - Daily Pay - Professional development assistance - FREE continuing education opportunities - Employee assistance program Responsibilities - Personally strives to delight patients and families by creating a kind, gracious, and caring environment. - Ensures telephone is answered in a timely and professional capacity. - Maintains quality while consistently maintaining minimum expectation levels. - Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists. - Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. - Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers. - Effectively converses in Spanish while entering information into systems in English. Qualifications - High School diploma or equivalent - 1 year using both English and Spanish languages in a professional and/or contact center capacity - Basic computer skills - Must be fluent in English and Spanish Desirables - 1 year dental experience - Genesys, Google Workspace, Advanced computer skills, telephone Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including a drug screen. We are an equal-opportunity employer and consider all qualified candidates equally.

Who we are: Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. K Health's virtual primary care platform is enhanced by an AI copilot to complete the initial patient intake, summarizing relevant history from the EMR, and generating “the perfect note” to reduce the time providers spend on basic data collection and non-clinical tasks. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, enabling our clinicians to be true primary care providers without sacrificing scope of practice or continuity of care. As a venture-backed startup trusted with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We are expanding our partnerships with major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. Our providers are credentialed at these renowned academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform enables K Health to operate as an extension of existing healthcare systems, benefiting from a built-in network of specialists and social services to seamlessly serve patients within those communities. Our unique care delivery model enables our providers to deliver the same high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid. Join us in our mission to deliver smarter, simpler healthcare of the future - today! About the role: Join K Health as we partner with the nation's top-rated hospital systems to expand access to primary care in communities facing complex barriers to in-person care. We are looking for full-time Primary Care Physicians who will deliver fully remote, video-based, comprehensive clinical care encompassing preventive care, sick visits, and chronic condition management. The ideal candidate must be licensed in CA, have a board certification in Family (Preferred) or Internal Medicine, and be comfortable practicing the full spectrum of primary care, including pediatrics and mental health. Work from the comfort of your home and deliver care to those who need it the most, supported by K Health's cutting-edge Clinical AI Platform. Our virtual clinic is fully supported 24/7 by a dedicated team of Care Concierge, Clinical Operations, and technical support staff, which helps significantly reduce your administrative burden. What you'll be doing: - Provide high-quality preventative, acute, and chronic care in a fully remote, virtual setting - Elevate remote care by providing compassionate and meaningful patient encounters - Manage a dedicated panel of patients as their primary care physician - Refer patients to specialists or acute care services when clinically indicated - Work on population health initiatives for risk-attributed patients (AWVs, care gaps, transitions of care, risk capture) - Support patients immediately post-discharge to improve understanding of treatment plans and reduce hospital readmissions - Practice continuous self-evaluation to ensure adherence to clinical guidelines and best practices What we're looking for: - Board-Certified in Family or Internal Medicine - 3+ years of post-residency work experience - A minimum of 2+ years of experience in an in-person primary care setting - Experience with virtual visits required - Must have an active CA state medical license, IMLC preferred - Must have prior experience with EPIC EMR - Must be currently enrolled, or eligible for enrollment, as a Medicare provider - Clean background and medical malpractice history - Willing to commit 40 hours per week, 36 clinical hours - Spanish-speaking is a plus - Strong interest in developing longitudinal relationships with patients and managing chronic care conditions - Comfort with management of acute conditions in a virtual setting - Extensive experience handling 3+ cases per hour - Eagerness to learn about and implement cutting-edge technology to improve efficiency and clinical outcomes Benefits & Perks: #LI-Remote - Malpractice insurance coverage - Work from anywhere in the US - Generous Paid Time Off - NetCE access - Paid parental leave - 401k benefit - Competitive health, dental, and vision insurance options - CME Allowance $2000 Annually Compensation: $250,000—$250,000 USD We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise. We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.