Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview Our Accounts Receivable Specialist facilitates effective accounts receivable and relationship management for an assigned portfolio of billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of engagement. Frontline Managed Services® is a leading global service outsourcing provider within the legal industry, serving more than 600 law firms. What You’ll Do - Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for the assigned portfolio - Facilitates meetings with billing attorneys and stakeholders, highlighting opportunities to improve cash flow - Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship - Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection Software Compensation: Starting pay ranges from $55,000 - $65,000 annually. Schedule/Shift - This role supports a London-based client which translate to early morning U.S. hours (approximately 4:30 AM – 12:30 PM Eastern Time / 3:30 AM – 11:30 AM Central Time). What You Bring - Exceptional organizational and time management skills - Strong critical thinking, research, problem-solving, and analytical skills - Proficient in Microsoft Office with an emphasis on Excel and Outlook - Effective communication skills, verbal and written, with proficiency in grammar and punctuation Education and Experience: - High school diploma or equivalent; bachelor’s degree preferred - A combination of 7 years of customer service, accounting, and accounts receivable experience is preferred - Previous law or accounting firm experience is preferred Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Physical Demands/Work Environment Prolonged periods of sitting at a desk are required to operate a computer Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve. “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview Our Accounts Receivable Specialist facilitates effective accounts receivable and relationship management for an assigned portfolio of billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of engagement. This is a fully remote position based in Ontario, Canada. This role supports a client based in France, and all business communication with the client is conducted in French (both verbal and written) on a daily basis. Fluency in both French and English is required. Compensation - Annual salary for this role ranges from $65,000 – $75,000 CAD, commensurate with skills and experience. Schedule/Shift - This role supports a France-based client and requires keeping Central European Business Hours which translates to early morning hours in Ontario approximately 3:30 AM – 11:30 AM ET What You’ll Do - Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for the assigned portfolio - Facilitates meetings with billing attorneys and stakeholders, highlighting opportunities to improve cash flow - Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship - Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection Software What You Bring - Fluency in French and English, with the ability to conduct professional business communications (written & verbal) in both languages. - It is expected that daily communications with client are done in French. - Strong critical thinking, research, problem-solving, and analytical skills - Proficient in Microsoft Office with an emphasis on Excel and Outlook - Effective communication skills, verbal and written, with proficiency in grammar and punctuation Education and Experience: - High school diploma or equivalent; bachelor’s degree preferred - A combination of 7 years of customer service, accounting, and accounts receivable experience is preferred - Previous law or accounting firm experience is preferred Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Physical Demands/Work Environment Prolonged periods of sitting at a desk are required to operate a computer Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

• Review AR aging reports and perform invoice, payment, and credit reconciliations. • Investigate and resolve discrepancies via online meetings and email correspondence with customers, in collaboration with the Collections and Sales teams. • Oversee daily payment application processes, ensuring timely and accurate transaction postings; troubleshoot and resolve related issues. • Work cross-functionally with Sales, Logistics, Collections, and Accounting to resolve billing and payment discrepancies, including chargebacks, short payments, and overpayments. • Ensure timely and accurate upload of payment documentation—including check deposits, smart safe receipts, and ACH remittance details—to internal systems. • Support bi-weekly bank reconciliations related to AR entries and assist with external audits by preparing and adjusting supporting documentation. • Manage payment reconciliation and reporting for consignment accounts, ensuring alignment with contractual obligations. • Process account adjustments, write-offs, and credit memos in compliance with company policies. • Conduct weekly quality reviews of payment applications and reconciliations to ensure data accuracy, integrity, and policy adherence. • Analyze AR performance metrics (KPIs) and provide insights to guide collections and strategic decision-making. • Lead and contribute to continuous improvement initiatives, promoting best practices to enhance AR efficiency and reduce aged receivables. • Participate in month-end and year-end closing activities by ensuring accurate and timely AR postings.

- Regularly review the "Holds Report" on ENCOMPASS and proactively reach out to accounts with past-due balances to release orders. - Contact assigned portfolio of accounts via email, phone, or text, and provide updated statements of their account. - Schedule payment pickups as necessary. - Respond promptly to emails, phone calls, and text messages from retailers. - Coordinate with the AR team to request credit applications from retailers. - Send out Final Decision emails regarding credit requests to retailers every Friday. - Collaborate with the AR team to address and resolve any discrepancies. - Update and maintain notes on the "Payment Profile Dashboard." - Revoke payment terms for unreliable accounts, when necessary. - Work closely with Sales Representatives to ensure effective communication between retailers and Kiva, confirming payments and other relevant details. - Participate in weekly 1:1 meetings with the Collections Manager to review and discuss AR aging reports. - Set up and manage payment plans for retailers experiencing difficulty settling their balance. - Follow up on Slack whenever tagged in a specific case to ensure prompt resolution.