• Review AR aging reports and perform invoice, payment, and credit reconciliations. • Investigate and resolve discrepancies via online meetings and email correspondence with customers, in collaboration with the Collections and Sales teams. • Oversee daily payment application processes, ensuring timely and accurate transaction postings; troubleshoot and resolve related issues. • Work cross-functionally with Sales, Logistics, Collections, and Accounting to resolve billing and payment discrepancies, including chargebacks, short payments, and overpayments. • Ensure timely and accurate upload of payment documentation—including check deposits, smart safe receipts, and ACH remittance details—to internal systems. • Support bi-weekly bank reconciliations related to AR entries and assist with external audits by preparing and adjusting supporting documentation. • Manage payment reconciliation and reporting for consignment accounts, ensuring alignment with contractual obligations. • Process account adjustments, write-offs, and credit memos in compliance with company policies. • Conduct weekly quality reviews of payment applications and reconciliations to ensure data accuracy, integrity, and policy adherence. • Analyze AR performance metrics (KPIs) and provide insights to guide collections and strategic decision-making. • Lead and contribute to continuous improvement initiatives, promoting best practices to enhance AR efficiency and reduce aged receivables. • Participate in month-end and year-end closing activities by ensuring accurate and timely AR postings.

- Regularly review the "Holds Report" on ENCOMPASS and proactively reach out to accounts with past-due balances to release orders. - Contact assigned portfolio of accounts via email, phone, or text, and provide updated statements of their account. - Schedule payment pickups as necessary. - Respond promptly to emails, phone calls, and text messages from retailers. - Coordinate with the AR team to request credit applications from retailers. - Send out Final Decision emails regarding credit requests to retailers every Friday. - Collaborate with the AR team to address and resolve any discrepancies. - Update and maintain notes on the "Payment Profile Dashboard." - Revoke payment terms for unreliable accounts, when necessary. - Work closely with Sales Representatives to ensure effective communication between retailers and Kiva, confirming payments and other relevant details. - Participate in weekly 1:1 meetings with the Collections Manager to review and discuss AR aging reports. - Set up and manage payment plans for retailers experiencing difficulty settling their balance. - Follow up on Slack whenever tagged in a specific case to ensure prompt resolution.

AO Globe Life is hiring individuals who want a flexible, work-from-home role where they can build real skills, help people, and grow long-term. In this position, you’ll connect with individuals who have requested information about available benefits. You’ll guide conversations, answer questions, and provide a smooth, professional experience while supporting ongoing client relationships. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Support existing clients and maintain strong relationships - Maintain simple digital records and documentation - Respond to client questions with professionalism and care - Participate in training, mentorship, and development sessions Why People Apply - 100% remote — work from anywhere in the U.S. - Flexible scheduling - No experience required — full training provided - No cold calling or outbound prospecting - Clients have already requested to be contacted - Ongoing mentorship and professional development - Clear path into leadership opportunities What You’ll Need - Must be authorized to work in the United States - Laptop or computer with camera + reliable internet - Strong communication and organizational skills - Comfortable working independently - Coachable, motivated, and goal-oriented About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, development, and long-term career growth.

Job Description: We are seeking a detail-oriented and proactive Accounts Receivable Associate to join our team. The ideal candidate will be responsible for managing accounts, ensuring timely payments, and resolving any discrepancies in a collaborative environment. This role requires frequent communication with retailers and the Accounts Receivable (AR) team to ensure smooth financial processes. Responsibilities: - Regularly review the "Holds Report" on ENCOMPASS and proactively reach out to accounts with past-due balances to release orders. - Contact assigned portfolio of accounts via email, phone, or text, and provide updated statements of their account. - Schedule payment pickups as necessary. - Respond promptly to emails, phone calls, and text messages from retailers. - Coordinate with the AR team to request credit applications from retailers. - Send out Final Decision emails regarding credit requests to retailers every Friday. - Collaborate with the AR team to address and resolve any discrepancies. - Update and maintain notes on the "Payment Profile Dashboard." - Revoke payment terms for unreliable accounts, when necessary. - Work closely with Sales Representatives to ensure effective communication between retailers and Kiva, confirming payments and other relevant details. - Participate in weekly 1:1 meetings with the Collections Manager to review and discuss AR aging reports. - Set up and manage payment plans for retailers experiencing difficulty settling their balance. - Follow up on Slack whenever tagged in a specific case to ensure prompt resolution. Qualifications: - Excellent communication skills, both verbal and written. - Strong attention to detail and problem-solving skills. - Ability to manage multiple tasks and prioritize effectively. - Previous experience in accounts receivable or a similar role is preferred. - Comfortable using financial systems and software (e.g., ENCOMPASS, Payment Profile Dashboard). - Ability to work independently and in a team environment. - Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace.