Job Title: Business Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST Required) About the Role We’re hiring a highly organized and execution-driven Business Operations Coordinator to support day-to-day business operations across systems, billing, crew tracking, client communication, and administrative workflows. This is a hands-on, multi-functional role for someone who thrives in structured environments, pays close attention to detail, and takes ownership of operational accuracy. You will work directly with the Owner and support multiple moving parts across operations, finance coordination, scheduling, and client management. This role is not strategic oversight or high-level management — it is about consistent execution, system discipline, and ensuring that operational details are handled correctly the first time. What You’ll Own Core Operational Execution - Maintain daily operational workflows to ensure smooth business performance. - Support the Owner with administrative and operational coordination tasks. - Identify inefficiencies or gaps and flag them proactively. Systems & Data Management - Maintain and update records inside CRM, ensuring job data, client information, and scheduling details are accurate and current. - Organize and manage digital files across platforms such as Excel, OneDrive, and CompanyCam. - Ensure data accuracy across systems to prevent reporting or billing errors. Invoicing & Billing Coordination - Process invoices and ensure billing aligns accurately with completed work. - Follow up on outstanding payments and maintain clean accounts receivable records. - Collaborate with accounting to ensure documentation and financial records remain organized and complete. Crew Scheduling & Job Tracking - Monitor crew schedules and job progress using Aspire and Azuga. - Identify scheduling conflicts, time discrepancies, or job delays proactively. - Ensure daily time entries are recorded accurately for payroll processing and job costing. Lead & Client Pipeline Management - Manage inbound leads and client communications on behalf of the Owner. - Update CRM records consistently to prevent pipeline stagnation. - Track follow-ups and ensure no inquiries or requests go unanswered. Documentation, Reports & Research - Prepare reports, proposals, and responses to Requests for Proposals (RFPs). - Assist with vendor research, pricing comparisons, and municipal contract research. - Maintain organized documentation for internal and external use. Communication & Administrative Support - Manage and organize the Owner’s email and Teams communication channels. - Respond to routine communication and escalate priority items appropriately. - Maintain clarity and organization in digital communications. Must-Have Experience & Skills - Proven experience in operations coordination, administrative support, invoicing, or billing. - Experience working across multiple systems and platforms simultaneously. - High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, OneDrive). - Experience with CRM systems (Aspire experience is a plus but not required). - Strong written communication skills with professional email management ability. - High attention to detail with the ability to spot discrepancies quickly. - Self-motivated operator capable of working independently with minimal supervision. - Strong organizational and time management skills in fast-moving environments. Operational Environment (Important) This role is execution-focused and systems-driven. You’ll be supported by: - Established workflows and operational systems - Direct communication access to the Owner - Clear expectations around reporting and follow-up cadence Your ownership is focused on: - Accuracy in data, billing, and time tracking - Reliable follow-through on client and crew coordination - Maintaining organized, up-to-date systems - Clear communication and proactive problem identification This role rewards consistency, discipline, responsiveness, and strong organizational control. Key Metrics for Success - Accurate and up-to-date CRM and operational records. - On-time and error-free invoice processing. - Clean time tracking and payroll coordination. - No missed client follow-ups or pipeline stagnation. - Proactive identification of scheduling or operational issues. - High confidence from leadership in operational reliability. Interview Process - Initial Screening Call - Operations / Systems-Focused Interview - Practical Task or Workflow Exercise - Final Interview - Internal Review & Approval - Offer & Onboarding

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team: The Strategy, Planning, and Operations (SPO) team serves as the strategic engine of the Customer Excellence Group (CEG) organization. We drive high-impact, cross-functional initiatives that shape strategy, improve execution, and accelerate performance across the business. The Analytics + Insights pillar within CEG SPO exists to bring clarity to complexity, transforming data into actionable insights that directly inform leadership decisions and business outcomes. The Role: We are seeking a highly analytical, model-driven, and execution-oriented Senior Manager of Strategic Operations to join the Analytics & Insights team. This role sits at the intersection of strategy, analytics, and operations and serves as a trusted advisor to the CEG Leadership Team and a close partner to senior leaders across product, engineering, sales, marketing, finance, and customer success. This is a hands-on role for someone who thrives in ambiguity, builds rigorous models, and uses data to shape strategy and guide decision-making at scale. You will structure complex problems, develop and test hypotheses, and translate analysis into clear, executive-ready recommendations that drive measurable impact. What You'll Do: Analytics, Modeling & Insights - Structure complex business problems, develop hypotheses, and perform rigorous quantitative analysis to drive strategic recommendations - Build and own complex Excel-based financial and operational models, including scenario analysis, sensitivity analysis, forecasting, and ROI modeling - Analyze large, structured datasets to uncover trends, risks, and opportunities related to growth, retention, adoption, and performance - Design and manage KPIs, scorecards, and dashboards; translate data into clear, actionable insights for senior leadership - Partner closely with Finance on financial modeling, forecasting, and scenario planning aligned to strategic priorities Strategic Partnership & Execution - Act as a trusted thought partner to the CEG Leadership Team, providing data-driven insights and operational guidance - Support strategic planning, quarterly business reviews, and executive readouts with forward-looking analysis and recommendations - Identify value-creation opportunities across the business; design strategies to capture value and coordinate execution across functions - Lead cross-functional initiatives that accelerate CEG's strategic objectives and improve business performance Operational Cadence & Governance - Own and drive the operating cadence of the business, including weekly performance tracking, QBRs, executive reviews, and annual planning - Ensure consistency, clarity, and alignment across Priority QBR deliverables and reporting - Bring structure and clarity to ambiguous problems and enable faster, better decision-making across stakeholders Qualifications To be successful in this role, you bring: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - Must be a U.S Citizen or have permanent residency status - Experience: 8+ years in investment banking, private equity, management consulting, or strategy & operations roles within fast-paced technology companies, where rigorous analysis and executive-level decision support were core to the role - Analytical Rigor: Advanced Excel proficiency is required, with demonstrated experience building complex financial and operational models. Experience with Power BI and working with data from Snowflake or similar cloud data warehouses is a strong plus - Strategic Mindset: Ability to understand key business drivers, structure ambiguous problems, and develop data-backed, actionable strategies - Executive Communication: Exceptional written, verbal, and presentation skills, with the ability to influence senior and executive leaders through clear storytelling and analytical confidence For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Plan, create and schedule social media content across all brands • Create reels, templates, graphics, stories and captions • Maintain brand consistency and trend relevance • Research current social media and design trends • Create digital assets, workbooks, guides and retreat resources • Design promotional materials • Monitor engagement and performance analytics • Support collaborations, podcasts, interviews and partnerships • Build and manage affiliate program systems • Create Facebook groups, events and launch assets • Update and maintain websites (Wix / WordPress) • Add products and services • Update team pages and service pages • Build landing pages and funnels • Improve conversion flow • Support payment integrations • Assist with Afterpay / ZipPay setup • Implement automations • Email inbox monitoring • Client correspondence • Pre- and post-retreat communication • Payment reminders and follow-ups • Send payment links • Birthday and nurture list management • Supplier sourcing • Venue research and shortlist creation • Gift and welcome pack automation • Vet tenant applications • Manage tenant enquiries • Track lease commencement and expiry dates • Coordinate cleaners and maintenance • Support Airbnb / Flatmates listings • Invoice payment coordination • Property sourcing research • Advertising support • Build and improve workflows • Create SOPs and process documentation • Implement automation systems • Create preferred supplier lists • Manage reporting dashboards • Track statistics and performance

Job Title: Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role: Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization. Responsibilities: Process Coordination: - Track workflows across departments (finance, HR, customer service, logistics, IT). - Ensure operational tasks are completed on schedule and according to SOPs. - Escalate bottlenecks or inefficiencies to management. Data & Reporting: - Maintain operational databases and dashboards. - Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency. - Ensure all reporting is accurate, timely, and actionable. Documentation: - Maintain and update SOPs, process maps, and compliance documentation. - Organize digital files in systems such as SharePoint, Google Drive, or Notion. Vendor & Partner Coordination: - Manage vendor communication, track service delivery, and ensure invoices are routed/approved. - Monitor vendor SLAs and escalate issues. Cross-Department Support: - Coordinate between teams to align on projects, events, or recurring tasks. - Support leadership with ad hoc operational projects and research. Compliance & Controls: - Ensure daily operations adhere to compliance and quality standards. - Maintain accurate logs for audits or internal reviews. What Makes You a Perfect Fit: - Strong multitasker who thrives on organization and accountability. - Analytical mindset with ability to spot trends and inefficiencies. - Clear communicator who can work across functions. - Comfortable balancing routine tasks with special projects. Required Experience & Skills (Minimum): - 2+ years in operations, coordination, or business support roles. - Proficiency with Microsoft Office/Google Workspace. - Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent). - Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking). Ideal Experience & Skills: - Background in process improvement (Lean, Six Sigma, Kaizen, etc.). - Experience preparing SOPs and operational documentation. - Exposure to data visualization tools (Power BI, Tableau, Looker). - Industry experience in services, SaaS, logistics, or professional firms. What Does a Typical Day Look Like? An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will: - Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time. - Update operational dashboards with the latest data and distribute KPI reports to management. - Maintain accurate records and SOPs, ensuring documentation reflects current practices. - Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs. - Coordinate cross-departmental projects, following up on action items and escalating risks. - Support leadership with ad hoc analysis, reporting, or operational initiatives. In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance. Key Metrics for Success (KPIs): - On-time completion of operational workflows. - Accuracy of KPI reporting and dashboards. - Zero missed vendor/service obligations. - SOPs and records consistently updated and audit-ready. - Positive feedback from stakeholders on communication and coordination. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data) - Client Interview - Offer & Background Verification