Job Title: Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role: Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization. Responsibilities: Process Coordination: - Track workflows across departments (finance, HR, customer service, logistics, IT). - Ensure operational tasks are completed on schedule and according to SOPs. - Escalate bottlenecks or inefficiencies to management. Data & Reporting: - Maintain operational databases and dashboards. - Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency. - Ensure all reporting is accurate, timely, and actionable. Documentation: - Maintain and update SOPs, process maps, and compliance documentation. - Organize digital files in systems such as SharePoint, Google Drive, or Notion. Vendor & Partner Coordination: - Manage vendor communication, track service delivery, and ensure invoices are routed/approved. - Monitor vendor SLAs and escalate issues. Cross-Department Support: - Coordinate between teams to align on projects, events, or recurring tasks. - Support leadership with ad hoc operational projects and research. Compliance & Controls: - Ensure daily operations adhere to compliance and quality standards. - Maintain accurate logs for audits or internal reviews. What Makes You a Perfect Fit: - Strong multitasker who thrives on organization and accountability. - Analytical mindset with ability to spot trends and inefficiencies. - Clear communicator who can work across functions. - Comfortable balancing routine tasks with special projects. Required Experience & Skills (Minimum): - 2+ years in operations, coordination, or business support roles. - Proficiency with Microsoft Office/Google Workspace. - Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent). - Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking). Ideal Experience & Skills: - Background in process improvement (Lean, Six Sigma, Kaizen, etc.). - Experience preparing SOPs and operational documentation. - Exposure to data visualization tools (Power BI, Tableau, Looker). - Industry experience in services, SaaS, logistics, or professional firms. What Does a Typical Day Look Like? An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will: - Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time. - Update operational dashboards with the latest data and distribute KPI reports to management. - Maintain accurate records and SOPs, ensuring documentation reflects current practices. - Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs. - Coordinate cross-departmental projects, following up on action items and escalating risks. - Support leadership with ad hoc analysis, reporting, or operational initiatives. In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance. Key Metrics for Success (KPIs): - On-time completion of operational workflows. - Accuracy of KPI reporting and dashboards. - Zero missed vendor/service obligations. - SOPs and records consistently updated and audit-ready. - Positive feedback from stakeholders on communication and coordination. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data) - Client Interview - Offer & Background Verification

Job Title: Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role: Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization. Responsibilities: Process Coordination: - Track workflows across departments (finance, HR, customer service, logistics, IT). - Ensure operational tasks are completed on schedule and according to SOPs. - Escalate bottlenecks or inefficiencies to management. Data & Reporting: - Maintain operational databases and dashboards. - Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency. - Ensure all reporting is accurate, timely, and actionable. Documentation: - Maintain and update SOPs, process maps, and compliance documentation. - Organize digital files in systems such as SharePoint, Google Drive, or Notion. Vendor & Partner Coordination: - Manage vendor communication, track service delivery, and ensure invoices are routed/approved. - Monitor vendor SLAs and escalate issues. Cross-Department Support: - Coordinate between teams to align on projects, events, or recurring tasks. - Support leadership with ad hoc operational projects and research. Compliance & Controls: - Ensure daily operations adhere to compliance and quality standards. - Maintain accurate logs for audits or internal reviews. What Makes You a Perfect Fit: - Strong multitasker who thrives on organization and accountability. - Analytical mindset with ability to spot trends and inefficiencies. - Clear communicator who can work across functions. - Comfortable balancing routine tasks with special projects. Required Experience & Skills (Minimum): - 2+ years in operations, coordination, or business support roles. - Proficiency with Microsoft Office/Google Workspace. - Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent). - Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking). Ideal Experience & Skills: - Background in process improvement (Lean, Six Sigma, Kaizen, etc.). - Experience preparing SOPs and operational documentation. - Exposure to data visualization tools (Power BI, Tableau, Looker). - Industry experience in services, SaaS, logistics, or professional firms. What Does a Typical Day Look Like? An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will: - Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time. - Update operational dashboards with the latest data and distribute KPI reports to management. - Maintain accurate records and SOPs, ensuring documentation reflects current practices. - Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs. - Coordinate cross-departmental projects, following up on action items and escalating risks. - Support leadership with ad hoc analysis, reporting, or operational initiatives. In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance. Key Metrics for Success (KPIs): - On-time completion of operational workflows. - Accuracy of KPI reporting and dashboards. - Zero missed vendor/service obligations. - SOPs and records consistently updated and audit-ready. - Positive feedback from stakeholders on communication and coordination. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data) - Client Interview - Offer & Background Verification

• Resolve product or service problems by clarifying the client's complaint • Serve as a trusted and knowledgeable advisor for clients’ administrative, IT, and business leadership • Manage email queue and reply to clients in a timely manner • Manage and solve conflicts affecting the account by coordinating, facilitating, and operating across internal/external cross-functional partners • Ensure renewal for key accounts by driving in-depth business activities throughout the client lifecycle • Take ownership of clients issues and follow problems through to resolution • Intercept large amounts of incoming calls • Manage workflow of the Quality Control Specialists and workflow of MTs to ensure TAT • Build sustainable relationships of trust through open and interactive communication • Work with onboarding to ensure that client specifics are obtained during onboarding process • Keep records of client interactions, file documents, client service actions, client templates and discussions • Manage on call shift after hours and weekends • Train and assist in development of new hires • Offer suggestions to leadership team in order to improve company processes

NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end client and their team. In this Role the candidate will be responsible for: • Processing of Professional claim forms files by provider • Reviewing the policies and benefits • Comply with company regulations regarding HIPAA, confidentiality, and PHI • Abide with the timelines to complete compliance training of NTT Data/Client • Work independently to research, review and act on the claims • Prioritize work and adjudicate claims as per turnaround time/SLAs • Ensure claims are adjudicated as per clients defined workflows, guidelines • Sustaining and meeting the client productivity/quality targets to avoid penalties • Maintaining and sustaining quality scores above 98.5% PA and 99.75% FA. • Timely response and resolution of claims received via emails as priority work • Correctly calculate claims payable amount using applicable methodology/ fee schedule Requirements: • 3 year(s) hands-on experience in Healthcare Claims Processing • 2+ year(s) using a computer with Windows applications using a keyboard, navigating multiple screens and computer systems, and learning new software tools • High school diploma or GED. • Previously performing – in P&Q work environment; work from queue; remotely • Key board skills and computer familiarity – o Toggling back and forth between screens/can you navigate multiple systems. o Working knowledge of MS office products – Outlook, MS Word and MS-Excel. Preferred Skills & Experiences: • Amisys • Ability to communicate (oral/written) effectively in a professional office setting • Effective troubleshooting where you can leverage your research, analysis and problem-solving abilities • Time management with the ability to cope in a complex, changing environment