• Responsible for configuring applications using our SaaS platform builder • Meeting with clients to understand their business and its challenges • Functionally outlining a solution for the identified use cases • Leveraging a set of low- and no-code platform building blocks to build a solution that meets the client’s needs • Conducting working sessions with clients to facilitate feedback; resolve technical issues during client review and testing

Hallo! Schön, dass du vorbeischaust 👋 Suchst du gerade nach einer neuen Stelle oder prüfst du einfach nur den Markt? Dann bist du hier vielleicht genau richtig! Wir suchen einen erfahrenen Strategic Field Implementation Consultant für unser Team in NRW. Einsatz- & Wohnort: Flexibel innerhalb von NRW – du bist in der gesamten Region für unsere Kunden vor Ort im Einsatz. In dieser Position bist du verantwortlich für die erfolgreiche Einführung des Lightspeed Restaurant (K-Serie) Kassensystems bei unseren wichtigsten Kunden. Du begleitest den gesamten Prozess und sorgst für einen erstklassigen, persönlichen Service („White-Glove-Service“). Deine Aufgaben - System-Einführung: Du leitest die komplette Einführung von Kassensystemen für unsere Top-Kunden Vorort. - Anpassung: Du stellst sicher, dass die Systeme genau die Anforderungen der Kunden erfüllen. - Projektmanagement: Du erstellst und steuerst detaillierte Projektpläne. - Zusammenarbeit: Du arbeitest eng mit internen Teams wie Sales, Billing und Support zusammen. - Technik & Hardware: Du berätst Kunden bei der Installation der Hardware und löst technische Probleme. - Schulung: Du führst persönliche Trainings durch, damit die Kunden das System optimal nutzen können. - Qualität: Du testest die Systeme gründlich, damit beim Start alles einwandfrei funktioniert. Das musst du mitbringen (Must-Haves) - Projektmanagement & Struktur: - Erfahrung in End-to-End Implementierungsprojekten (idealerweise Software / POS / SaaS). - Du kannst komplexe Projekte mit mehreren Beteiligten und Standorten strukturieren. - Du arbeitest mit klaren Prioritäten, Zeitplänen und Verantwortlichkeiten. - Kommunikation & Stakeholder Management: - Sicher im Umgang mit anspruchsvollen Großkunden. - Du hältst proaktiv alle Beteiligten informiert (kein „Reaktions-Modus“). - Du kannst auch unangenehme Themen klar und professionell ansprechen. - Analytisches Denken: - Du verstehst Geschäftsprozesse schnell und kannst Arbeitsabläufe verbessern. - Du denkst in Lösungen, nicht nur in Problemen. - Technisches Verständnis: - Erfahrung mit Software-Implementierungen / POS / SaaS. - Du kannst Anforderungen in technische Einstellungen übersetzen. - Keine Angst vor Fehlern (Bugs), Sonderfällen oder System-Anbindungen. - Belastbarkeit & Ownership: - Du bleibst ruhig bei hohem Druck (z. B. am Tag der System-Einführung). - Du übernimmst Verantwortung und treibst Themen eigenständig voran. - Du kannst mehrere Projekte gleichzeitig managen. - Sprachen: Fließendes Deutsch und Englisch. - Mobilität: Gültiger Führerschein + Reisebereitschaft in NRW (Ausnahmsweise Deutschlandweit) Das wäre ein Plus (Nice-to-Haves) - Erfahrung mit Franchise-Unternehmen oder Systemen mit vielen Standorten. - Erfahrung mit Hardware oder Kassensystemen (POS). - Erfahrung in der Beratung oder im Customer Success (High-Touch Betreuung). - Verständnis für Abläufe in der Gastronomie oder im Einzelhandel. Was wir dir bieten - Vergütung: Attraktives Gehaltspaket bestehend aus Grundgehalt (Base) + Bonus. - Mobilität: Du erhältst einen Firmenwagen. - Aktien: Über unser Equity-Schema wirst du zum Mitbesitzer des Unternehmens. - Gesundheit: 400 € pro Jahr für Fitness oder Yoga sowie Unterstützung für die mentale Gesundheit. - Weiterbildung: Kostenloser Zugang zu LinkedIn Learning. Bewerb dich jetzt! #LI-RA3 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Role Description This is a new role at Keystone Custom Homes, created to bring AI-driven workflow improvements to every department in the company. You will embed directly with business teams for 4-6 week engagements, learning how they work, identifying friction and opportunity, and then building or specifying AI-powered solutions that make their jobs easier and their output better. - Conduct 4-6 week embedded engagements with KCH departments (Sales, Construction, Customer Care, Design, Purchasing, Accounting, etc.), shadowing workflows, interviewing staff, and documenting current-state processes. - Identify and prioritize AI and automation opportunities within each department, building a roadmap of quick wins and longer-term projects ranked by business impact. - Design, build, and deploy AI-powered chatbots, focus assistants, and knowledge tools using Hatz.ai and similar no-code/low-code platforms, tailored to each department's specific business logic and data sources. - Build and maintain workflow automations using Microsoft Power Automate, Copilot Studio, and Hatz.ai workflow agents that reduce manual effort and improve data flow between systems. - Write formal requirements documents, user stories, and technical specifications for complex AI projects that require custom development, and hand them off to the infrastructure and development teams with enough context to build without ambiguity. - Develop and deliver training and adoption support for end users, ensuring AI tools are actually used after deployment -- not just delivered. - Track and report on the measurable impact of each engagement (time saved, errors reduced, adoption rate) to demonstrate ROI to department leaders and executive stakeholders. - Stay current on AI tooling, platform capabilities, and industry trends, and proactively recommend new approaches to leadership. Qualifications - 2-4 years of experience in business analysis, process improvement, technology consulting, or a similar role where understanding business operations and translating them into technical solutions was the core job. - Demonstrated experience building solutions on low-code/no-code AI platforms (Hatz.ai, Copilot Studio, Power Automate, Zapier, Make, or similar) -- we care about what you have shipped, not what you have studied. - Strong understanding of how large language models, chatbots, and AI agents work at a practical level -- you do not need to train models, but you need to know what they can and cannot do, and how to configure them for real business use cases. - Excellent written communication skills, especially the ability to write clear requirements documents and specs that a development team can build from without follow-up questions. - Comfort working independently and embedded within unfamiliar teams -- this role requires building trust quickly with people who may not be technical. - Ability to explain AI concepts to non-technical audiences without jargon or condescension. - Familiarity with the Microsoft 365 ecosystem (Teams, SharePoint, Power Platform) as a user and administrator. Requirements - Experience in homebuilding, construction, real estate, or a related industry. - Familiarity with ERP systems, CRM platforms, or project management tools (Jira, BuilderTrend, CoConstruct, etc.). - Experience with Claude Enterprise, OpenAI APIs, or other LLM platforms beyond consumer chat. - Background in change management methodologies or user adoption strategy. - Exposure to prompt engineering, RAG architectures, or vector databases at a conceptual level. - Experience with Azure services (Logic Apps, Functions, AI Services) is a plus but not expected.

Senior Technical Implementation Consultant - Demand Planning Location: Jacksonville, FL, Highlands Ranch, CO or Remote We exist to transform our customers and change lives Headquartered in Jacksonville, FL, RF-SMART® is a global software company focused on delivering world-class mobile supply chain management (SCM) applications for inventory management, manufacturing, shipping, and related supply chain arenas across industries.  If you are energized by transforming customers and changing lives by bringing software features to market that solve business problems, then RF-SMART may be right for you.  Who We're Looking For:  The Senior Technical Implementation Consultant will be responsible for the design, configuration, testing, and supporting the full implementation of the RF-SMART Demand Planning product. With a strong understanding of demand planning and supply chain operations, best practices and business processes, the Implementation Consultant will lead the implementation effort directly for our customers within the given and committed deadline. For the Senior Technical Implementation Consultant to be successful, they will need to have strong Project Management skills, proficiency in common PM frameworks, and a strong sense of industry best practices. The Implementation Consultant needs to be comfortable working on multiple projects at any given time with the ability to handle implementation timelines and commitments. The Implementation Consultant will play a key role in scaling our delivery model, optimizing implementation processes, and establishing best practices as we grow this solution across our customer base. What You'll Do:  Customer Consultancy - When engaging with Customers, quickly understands if there are any business issues and data challenges. - Assume the role of Trusted Advisor to customers and provide product information and best practice solutions in the areas of demand planning, inventory optimization, and item policies among others. - Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions. - Based on prior experience and feedback from customers, communicate suggested product enhancements to the development team.  Product Implementation - You will act as the main point of contact throughout the implementation process; you will lead and perform all implementation tasks and assist customers with application design, setup, testing, implementation and user training.  - Deliver detailed implementation requirements and delivery plan to both internal resources as well as customers of the RF-SMART for Demand Planning application. - Develop functional and system design specifications for client product implementations and if system issues arise, assist Development and Support Teams in troubleshooting them. - Manage and participate in the following project activities: define functional and technical specifications; unit and integration testing during a project; Go-Live planning and Post-Go-Live Support activities. Stakeholder & Customer Engagement - Work effectively with team members and executives at all levels within customer organizations, ensuring a smooth and successful implementation. - Support Sales staff to position solutions to customer prospects. Provide project estimates to support the sales cycle. - Provide customer insights that can be built to strengthen the Demand Planning product offering.  What You Bring:  Communication & Ability to Influence - Self-motivated and can work on multiple projects independently. - Strong written and verbal communication and presentation skills are important. - Desire and drive to leave a lasting mark on the team, product roadmap and make meaningful contributions to the growth of the Demand Planning product line. - Experience indirectly leading a team or have a desire to grow into a leadership role. Domain Experience - Experience with inventory optimization, demand planning, forecasting, purchase order creation, distribution and manufacturing, ABC/XYZ, cycle stock or reorder points, among others relevant to the industry. - 5+ years of demand planning, inventory optimization and/or supply chain experience with one or more companies or customers/clients. - Project Management experience with ERP implementations preferred and experience with project management applications like MS Project, SmartSheet is an advantage. Education & Qualifications - Bachelor’s degree in a Supply Chain related discipline is preferred; other business management disciplines considered.  - Working knowledge of ERP supply chain software solutions and experience with NetSuite is an advantage.  - Proficiency in SQL and ability to pull data from various sources. - When needed, flexibility to work different time zones to accommodate business and customer needs. - Able to travel up to 30% to customer and company locations. If you're ready to take on a key role in a growing company, we’d love to hear from you. Apply now to join our team! Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Senior Product Director, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now