We are seeking a SaaS Implementation Manager to lead enterprise software implementations across North America. This is a hands-on, client-facing role focused on end-to-end delivery, managing timelines, stakeholders, and cross-functional teams, including consultants and solution architects. Employment Type: Contract role, 30 hours per week for 6 months, ideally starting April 2026. With potential for extension or full-time conversion. Responsibilities - Lead end-to-end SaaS implementations (planning, execution, go-live, hypercare). - Manage project timelines, deliverables, and milestones. - Drive project governance, including risk and issue management. - Collaborate with consultants, solution architects, and technical teams. - Facilitate client calls, workshops, and stakeholder updates. - Deliver executive-level reporting and presentations. - Manage scope changes, competing priorities, and escalations.

• Responsible for configuring applications using our SaaS platform builder • Meeting with clients to understand their business and its challenges • Functionally outlining a solution for the identified use cases • Leveraging a set of low- and no-code platform building blocks to build a solution that meets the client’s needs • Conducting working sessions with clients to facilitate feedback; resolve technical issues during client review and testing

Hallo! Schön, dass du vorbeischaust 👋 Suchst du gerade nach einer neuen Stelle oder prüfst du einfach nur den Markt? Dann bist du hier vielleicht genau richtig! Wir suchen einen erfahrenen Strategic Field Implementation Consultant für unser Team in NRW. Einsatz- & Wohnort: Flexibel innerhalb von NRW – du bist in der gesamten Region für unsere Kunden vor Ort im Einsatz. In dieser Position bist du verantwortlich für die erfolgreiche Einführung des Lightspeed Restaurant (K-Serie) Kassensystems bei unseren wichtigsten Kunden. Du begleitest den gesamten Prozess und sorgst für einen erstklassigen, persönlichen Service („White-Glove-Service“). Deine Aufgaben - System-Einführung: Du leitest die komplette Einführung von Kassensystemen für unsere Top-Kunden Vorort. - Anpassung: Du stellst sicher, dass die Systeme genau die Anforderungen der Kunden erfüllen. - Projektmanagement: Du erstellst und steuerst detaillierte Projektpläne. - Zusammenarbeit: Du arbeitest eng mit internen Teams wie Sales, Billing und Support zusammen. - Technik & Hardware: Du berätst Kunden bei der Installation der Hardware und löst technische Probleme. - Schulung: Du führst persönliche Trainings durch, damit die Kunden das System optimal nutzen können. - Qualität: Du testest die Systeme gründlich, damit beim Start alles einwandfrei funktioniert. Das musst du mitbringen (Must-Haves) - Projektmanagement & Struktur: - Erfahrung in End-to-End Implementierungsprojekten (idealerweise Software / POS / SaaS). - Du kannst komplexe Projekte mit mehreren Beteiligten und Standorten strukturieren. - Du arbeitest mit klaren Prioritäten, Zeitplänen und Verantwortlichkeiten. - Kommunikation & Stakeholder Management: - Sicher im Umgang mit anspruchsvollen Großkunden. - Du hältst proaktiv alle Beteiligten informiert (kein „Reaktions-Modus“). - Du kannst auch unangenehme Themen klar und professionell ansprechen. - Analytisches Denken: - Du verstehst Geschäftsprozesse schnell und kannst Arbeitsabläufe verbessern. - Du denkst in Lösungen, nicht nur in Problemen. - Technisches Verständnis: - Erfahrung mit Software-Implementierungen / POS / SaaS. - Du kannst Anforderungen in technische Einstellungen übersetzen. - Keine Angst vor Fehlern (Bugs), Sonderfällen oder System-Anbindungen. - Belastbarkeit & Ownership: - Du bleibst ruhig bei hohem Druck (z. B. am Tag der System-Einführung). - Du übernimmst Verantwortung und treibst Themen eigenständig voran. - Du kannst mehrere Projekte gleichzeitig managen. - Sprachen: Fließendes Deutsch und Englisch. - Mobilität: Gültiger Führerschein + Reisebereitschaft in NRW (Ausnahmsweise Deutschlandweit) Das wäre ein Plus (Nice-to-Haves) - Erfahrung mit Franchise-Unternehmen oder Systemen mit vielen Standorten. - Erfahrung mit Hardware oder Kassensystemen (POS). - Erfahrung in der Beratung oder im Customer Success (High-Touch Betreuung). - Verständnis für Abläufe in der Gastronomie oder im Einzelhandel. Was wir dir bieten - Vergütung: Attraktives Gehaltspaket bestehend aus Grundgehalt (Base) + Bonus. - Mobilität: Du erhältst einen Firmenwagen. - Aktien: Über unser Equity-Schema wirst du zum Mitbesitzer des Unternehmens. - Gesundheit: 400 € pro Jahr für Fitness oder Yoga sowie Unterstützung für die mentale Gesundheit. - Weiterbildung: Kostenloser Zugang zu LinkedIn Learning. Bewerb dich jetzt! #LI-RA3 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. 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Role Description This is a new role at Keystone Custom Homes, created to bring AI-driven workflow improvements to every department in the company. You will embed directly with business teams for 4-6 week engagements, learning how they work, identifying friction and opportunity, and then building or specifying AI-powered solutions that make their jobs easier and their output better. - Conduct 4-6 week embedded engagements with KCH departments (Sales, Construction, Customer Care, Design, Purchasing, Accounting, etc.), shadowing workflows, interviewing staff, and documenting current-state processes. - Identify and prioritize AI and automation opportunities within each department, building a roadmap of quick wins and longer-term projects ranked by business impact. - Design, build, and deploy AI-powered chatbots, focus assistants, and knowledge tools using Hatz.ai and similar no-code/low-code platforms, tailored to each department's specific business logic and data sources. - Build and maintain workflow automations using Microsoft Power Automate, Copilot Studio, and Hatz.ai workflow agents that reduce manual effort and improve data flow between systems. - Write formal requirements documents, user stories, and technical specifications for complex AI projects that require custom development, and hand them off to the infrastructure and development teams with enough context to build without ambiguity. - Develop and deliver training and adoption support for end users, ensuring AI tools are actually used after deployment -- not just delivered. - Track and report on the measurable impact of each engagement (time saved, errors reduced, adoption rate) to demonstrate ROI to department leaders and executive stakeholders. - Stay current on AI tooling, platform capabilities, and industry trends, and proactively recommend new approaches to leadership. Qualifications - 2-4 years of experience in business analysis, process improvement, technology consulting, or a similar role where understanding business operations and translating them into technical solutions was the core job. - Demonstrated experience building solutions on low-code/no-code AI platforms (Hatz.ai, Copilot Studio, Power Automate, Zapier, Make, or similar) -- we care about what you have shipped, not what you have studied. - Strong understanding of how large language models, chatbots, and AI agents work at a practical level -- you do not need to train models, but you need to know what they can and cannot do, and how to configure them for real business use cases. - Excellent written communication skills, especially the ability to write clear requirements documents and specs that a development team can build from without follow-up questions. - Comfort working independently and embedded within unfamiliar teams -- this role requires building trust quickly with people who may not be technical. - Ability to explain AI concepts to non-technical audiences without jargon or condescension. - Familiarity with the Microsoft 365 ecosystem (Teams, SharePoint, Power Platform) as a user and administrator. Requirements - Experience in homebuilding, construction, real estate, or a related industry. - Familiarity with ERP systems, CRM platforms, or project management tools (Jira, BuilderTrend, CoConstruct, etc.). - Experience with Claude Enterprise, OpenAI APIs, or other LLM platforms beyond consumer chat. - Background in change management methodologies or user adoption strategy. - Exposure to prompt engineering, RAG architectures, or vector databases at a conceptual level. - Experience with Azure services (Logic Apps, Functions, AI Services) is a plus but not expected.