Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Overview We are currently welcoming motivated individuals who enjoy working with clients and assisting with trip preparation to join our team as Remote Client Travel Advisors. In this position, you will help travelers organize important details for upcoming vacations and provide guidance as they move from early planning ideas to finalized arrangements. This opportunity is a great fit for individuals who enjoy communication-focused roles, appreciate organized workflows, and are interested in learning more about destinations and travel coordination within a supportive virtual environment. Structured onboarding and ongoing team guidance are provided. Key Responsibilities - Assist clients with arranging travel components including hotels, flights, cruises, and activities - Explore destination options that align with traveler preferences and expectations - Offer planning suggestions to help improve overall trip experiences - Stay connected with travelers through email, messaging platforms, and occasional phone support - Coordinate confirmations with approved travel supplier partners - Monitor travel promotions and updates that may benefit client itineraries - Maintain accurate planning details within internal tracking systems - Provide support throughout the reservation preparation process Ideal Candidate Background - Interest in assisting travelers with planning their vacations - Strong communication and client-support skills - Ability to stay organized while managing multiple requests - Comfortable working independently in a remote setting - Basic computer navigation and online research familiarity - Must be at least 18 years old - Must reside in the U.S., U.K., or another qualifying location - No previous travel industry experience required — training resources provided Benefits & Perks - Guided onboarding with continued mentorship support - Access to travel supplier tools and planning platforms - Travel-related perks and incentive opportunities - Potential pathways into expanded roles as experience develops

• Extensive understanding of system of record systems (for example, NetSuite) and a deep understanding and/or innate curiosity around how differing records can and do interact and relate to each other. • Manage and take full ownership over the professionalism, timeliness, and effectiveness of communications and problem resolutions with shareholders through incoming and outgoing phone calls, email, and other means of communication. • Set appropriate expectations for shareholders and remain communicative with shareholders throughout their entire experience. • Proactively provide exceptional "white glove" service to all Shareholders through the entire deal process. • Identify situations where escalations are necessary and coordinate responses with the Sales, Compliance, Claims, and Operations teams as needed, with a solutions-focused approach. • Prepare and deploy mass-distributed client correspondence. • Maintain and proactively manage an internal case management system, with the expectation that they identify issue trends and bring them to their manager's attention in a timely manner. • Suggest new and more efficient processes and assist in the design and implementation of improvements that will lead to a higher level of customer satisfaction. • Comply with internal response times and SLA’s. • Coordinate and take ownership of communication with and escalation to external third parties such as Paying Agents. • Audit completed work of liaisons to ensure accuracy and compliance with company procedures. • Comply with all applicable company policies and procedures to meet company standards, ensuring a consistent and quality experience for all clients. • Other duties and projects as assigned.

We're looking for a proactive and detail-oriented Client Relations Coordinator to support daily operations by managing client communication, coordinating requests, and ensuring a smooth and organized experience from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping processes running efficiently. In this role, you'll use established systems, tools, and training to assist with client interactions, track important updates, and maintain consistent communication. You'll work independently while ensuring accuracy, professionalism, and a high standard of service in every interaction. What You'll Do: Serve as a point of contact to support client needs and requests Coordinate timelines, updates, and key details related to client services Communicate with clients and team members to gather and confirm information Track progress, monitor outstanding items, and follow up as needed Maintain organized and up-to-date digital records Ensure all client interactions are handled professionally and efficiently Support overall workflow by keeping tasks on schedule and organized What We're Looking For: Strong communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Experience in customer service, client relations, coordination, or administrative support (preferred, not required) Comfortable working independently in a remote environment Detail-focused, dependable, and proactive Tech-savvy and able to learn new systems quickly Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear systems and processes designed for success Opportunity for long-term growth and skill development Supportive and collaborative team environment

• CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times • Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency • Work in a team environment and contribute to the department and company goals • Keep precise and clear documentation of all email, fax, phone communications and follow-up activities • Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements • Enter and qualify new customer information into Salesforce.com and LIMS • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process • Partner with the Clinical lab to ensure client information is correctly entered • Send/re-send patient reports as requested by the customers • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members • Assist with other administrative duties as assigned based on Company needs • Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed • Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms • Achieve team and individual goals and monitor personal metrics • Use problem solving skills to resolve customer complaints and escalated situations • Demonstrate flexibility and adaptability in a fast-paced dynamic environment