• Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain. • Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders. • Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards. • Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects. • Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects. • Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary. • Optimize resource allocation and capacity planning across program workstreams. • Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment. • Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders. • Ensure programs meet operational readiness requirements and support transition to production and field teams. • Align program outcomes to strategic goals and ensure benefits realization is tracked and reported.

• Act as the primary strategic advisor to clients, aligning consulting solutions with business goals • Lead the planning, execution, and delivery of consulting projects across multiple industries • Develop and maintain strong client relationships, acting as a trusted partner throughout the engagement lifecycle • Drive business development by identifying upsell and cross-sell opportunities within existing accounts • Manage project scope, timelines, budgets, and resources to ensure successful delivery • Facilitate executive-level communications and stakeholder reporting • Oversee financial performance of engagements, including billing, and forecasting • Collaborate with internal teams to ensure consistent delivery standards and client satisfaction • Support strategic transformation initiatives for clients • Contribute to the development of consulting methodologies, templates, and best practices

• Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization. • Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery. • Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners. • Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams. • Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams. • Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration. • Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery. • Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.

• Plan, organize, monitor, and oversee the Enterprise Privacy & Security Risk Management (EPSRM) department's portfolio of projects • Collaborate with cross-functional teams to ensure alignment of projects with strategic objectives • Manage and track expenditures for EPSRM initiatives • Oversee the management and successful completion of multiple, complex programs and projects • Develop and manage budgets for programs and projects • Monitor and manage program and project deliverables and financials • Allocate resources effectively across programs and projects • Provide oversight and guidance to cross-functional teams • Perform analysis, generate reports, and regularly communicate with stakeholders