Role Description We are looking for a hands-on HR Operations Lead to bring structure, consistency, and process discipline to a growing business. Glassworks is scaling, but many HR and operational processes are still ad hoc and dependent on individual managers. This role is about building clear, repeatable systems that improve execution across the business. This is a practical, build-and-improve role - not purely strategic and not purely administrative. You will own: - Recruitment operations - Onboarding/offboarding - SOPs and training materials - KPI reporting - Day-to-day people operations improvement Work Schedule/Location: 5 days per week, fully remote work. What You Will Own - Build and improve core HR and people processes (onboarding, offboarding, documentation, workflows) - Own end-to-end recruitment operations, including pipeline management and candidate experience - Own and improve our ATS (ClearCompany), including structure, workflows, reporting, and use of automation/AI - Use AI tools and automation to improve efficiency across recruitment and HR workflows, reducing manual work and increasing speed - Continuously identify opportunities to remove low-value tasks through better systems, tooling, and automation - Build and maintain SOPs and training materials in Notion (knowledge base), covering both HR and cross-functional operational processes - Work with the Senior Operations Manager and department leads to capture, standardise, and improve processes across the business - Ensure SOPs are clear, practical, and consistently used by managers and teams - Track and report on key HR and recruitment metrics (e.g. hiring pipeline, onboarding, training completion) - Ensure employee records are accurate, secure, and audit-ready in ADP (system of record) - Maintain strong compliance discipline, working with our external HR partner where needed - Identify gaps, prioritise improvements, and implement practical solutions that save time and reduce errors Qualifications - Experience in HR operations, people operations, or a similar role in a growing business - Strong experience in recruitment, onboarding, and process improvement - Proven ability to build and implement processes (not just support them) - Experience using and improving an ATS - Strong interest in using AI tools (e.g. ChatGPT, Claude, automation tools) to improve productivity and reduce manual work - Curious, proactive mindset toward learning and experimenting with new tools and ways of working - Strong organisation, attention to detail, and follow-through - Comfortable working in an unstructured, scaling environment - Strong communication and stakeholder management skills - Practical understanding of UK HR processes and compliance - Experience with systems such as ADP, Notion, or similar tools What success looks like In the first 3–6 months, success in this role would look like: - Structured, consistent onboarding process - Clear and well-managed recruitment pipeline - Improved ATS usage and visibility - SOPs and training materials live and in use

• Act as the trusted advisor to regional leadership, enabling business decisions through data-driven people insights. • Translate strategic priorities into actionable HR plans at country and regional levels. • Support change and transformation initiatives including M&A, restructuring, and capability-building. • Drive standardization and continuous improvement of core HR processes in line with the new HRIS implementation. • Define and implement clear RACI matrices across HR roles. • Monitor key HR KPIs and ensure process adherence and compliance. • Lead the deployment and adoption of Microsoft Dynamics 365 HR across the Western Region. • Build local HRIS capabilities and ensure quality and consistency of people data. • Roll out talent reviews, succession planning, and employee engagement initiatives. • Foster employee engagement, and provide training and development opportunities for employees. • Ensure compliance with local employment laws, regulations, and group policies.

Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 Why should you apply? 🌟 - Culture: work with a team that are collaborative and support one another to succeed as a team not individuals - Autonomy: no micro management here, we want talented people that can work of their own initiative - Progression: great onboarding programme with progression opportunities within 12-18 months (within the team and into other teams) - Top 10 Employer, Sunday Times Best Places to Work Awards - Work for a profitable, fast-growing market leader in the online reward and benefits space *Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position Great benefits: 💰 £20, 930 Pro rata (This role is offered on a 30-hour per week schedule, worked across 4 days between Monday and Friday) 🤸 Flexible work – choose a working setup that works for you (must be based in the UK or Ireland) ✈️ 25 days holiday plus your local bank holidays 🎂 Your birthday off ❤️ Two half day wellbeing days 🩺 Healthcare cash plan to cover the costs of day to day healthcare 🧠 Employee Assistance Plan 24/7 365 support 🤒 Income Protection (75%) and life assurance (4x salary) 🤑 Pension scheme 💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! Role Overview 🚀 Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service? If yes, the Employee Experience Centre is the place for you. As a valuable member of our team, you'll play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions. Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you'll need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic. While prior experience in a customer service environment is advantageous, it's your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benifex and make a meaningful impact on the lives of our valued customers employees. Responsibilities 🤘 - Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences. - Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts. - Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information. - Your expertise will be the key to unlocking extraordinary experiences for our customers and their employees alike. - Collaborate with the team to ensure service level agreements (SLAs) are consistently met. - Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together. - Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression. What are we looking for? 🔎 - Someone who enjoys working with people and giving an exceptional customer service. - Enthusiastic about thriving in a fast-paced environment. - Demonstrates exceptional teamwork and collaboration abilities. - Quick learner, adaptable to process changes, new products, challenges and tasks. - Problem solving skills, able to use their initiative to find a resolution - Possesses proficient computer skills. - Exhibits excellent written and verbal English communication skills. - Prior experience in customer service is preferred. - Experience in HR/employee benefits is a nice to have. Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you. Our interview process ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. 📞 Initial call with the Talent team 🧪 Online tests in numeracy and logical reasoning ⏳ Interview with the hiring manager and a member of the team 🤩 Final interview with a senior manager We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network The next step is to speak to Jack. HR Manager, UK & India & Learning Development Company Description: Veremark - Fast-growing Series B HR tech platform Job Description: Join a high-growth HR tech leader as a dual-impact HR Manager. You will provide hands-on generalist support for UK and India teams while spearheading the global Learning & Development strategy from scratch. Reporting to the VP of HR, this role offers the autonomy to build scalable frameworks for 270+ global employees. Location: Remote (UK or India) Why this role is remarkable: - Significant impact opportunity to design and execute a global L&D strategy from the ground up for 270+ employees rather than managing a legacy playbook. - High-growth trajectory at a Series B startup that recently raised $26M and was recognized in the FT 1000 as one of Europe's fastest-growing companies. - True ownership of the employee lifecycle across two key regions, serving as a critical bridge for culture and integration during global scaling. What you will do: - Manage the full employee lifecycle for UK and India teams, including onboarding, performance management, compliance, and local employment law advisory. - Design and deliver engaging global L&D programs, career pathways, and e-learning content to bridge skill gaps and drive internal mobility. - Act as a cultural change agent during M&A activity, facilitating integration roadmaps and aligning teams under a shared company identity. The ideal candidate: - 8+ years of progressive HR experience with at least 2 years in a Manager-level generalist role covering UK and Indian employment legislation. - Proven track record of building and delivering global L&D strategies and training programs from scratch in a fast-paced tech environment. - Exceptional communicator with strong cross-cultural awareness and the ability to influence senior stakeholders across different time zones. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website. Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.