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The collaborative practice management platform for accounting firms
Senior IT Systems Administrator
Location
Philippines
Posted
57 days ago
Salary
0
Seniority
Senior
Job Description
Senior IT Systems Administrator
Karbon
• Provide global employee IT support • Become the primary internal point of contact for IT support across all regions and time zones, with an initial focus on Australia, New Zealand, the Philippines, and the UK • Troubleshoot hardware, software, access, and connectivity issues • Deploy AI agents to handle ticket triage, routing, and first-response — reducing manual handling and improving response times for employees outside US hours • Support new hire onboarding and employee offboarding, ensuring a smooth and secure experience end-to-end • Manage device and asset lifecycle • Provision and configure MacOS and Windows laptops for new hires • Maintain accurate device inventory and asset tracking • Manage device lifecycle, including replacements, upgrades, and end-of-life processes • Automate device provisioning workflows and endpoint compliance checks wherever possible, using agentic tooling to reduce manual steps • Administer core internal systems • Collaborate with our current external provider to eventually own identity and access management across our Okta environment, including SSO configuration, MFA enforcement, and access provisioning • Administer core SaaS platforms including Google Workspace, Slack, Zoom, Salesforce, Atlassian, and 1Password • Build and deploy agents or automated workflows to handle access provisioning, deprovisioning, and permission audits — reducing reliance on manual processes, along with leveraging and provide feedback on how to improve existing zero-touch policies as it relates to provisioning and deprovisioning hardware • Ensure systems outside Okta are managed with the same rigour as those within it • Partner with our external IT provider • Work closely with our New York-based MSP, coordinating ticket escalation and shared support workflows • Maintain clear service level expectations and escalation paths • Lead knowledge transfer as responsibilities progressively move in-house • Help evaluate which services to internalise and when, as Karbon's needs evolve • Build processes, documentation, and automation • Build and maintain documentation for internal systems, workflows, and runbooks • Improve onboarding and offboarding processes to make them faster, more consistent, and more secure • Identify repetitive IT tasks and replace them with agentic workflows — whether that's automated onboarding sequences, self-service resolution for common issues, or AI-assisted internal knowledge retrieval • Partner with engineering and operations teams to safely introduce agentic automation into internal workflows • Support security and compliance • Work closely with our internal security team to ensure IT practices meet company security standards • Maintain secure device management, access controls, and endpoint compliance • Support security and compliance initiatives alongside engineering and security teams
Job Requirements
- 5+ years of experience in IT systems administration or internal IT operations, ideally in a SaaS or technology company
- Demonstrated experience supporting distributed, global teams across multiple time zones and regions — including experience with large or complex markets such as the US, Australia, or Philippines
- Deep proficiency with MacOS environments; solid working knowledge of Windows
- Deep proficiency with MDM tools, particularly Jamf and Intune, and how to operate within those existing, complex environments.
- Hands-on experience with Okta (SSO, MFA, lifecycle management) and Google Workspace administration
- Experience administering SaaS platforms such as Slack, Zoom, and Salesforce etc.
- Strong troubleshooting and problem-solving skills — you dig in, you document, you fix
- Excellent written and verbal communication skills; comfortable supporting people at all levels of a company.
Benefits
- Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents.
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (which includes 5 Karbon Days per year)
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program
- Work with (and learn from) a very experienced team
- Be part of a startup team that will continue to grow around you
- Flexible approach to work environment (we believe in trust and autonomy)
- A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
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