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Information Technology Service Management Analyst
Location
Remote
Posted
57 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Information Technology Service Management Analyst
Workstreet
Role Description We are seeking a detail-oriented ITSM Analyst to support day-to-day service operations using Freshservice. This role is focused on ticket intake, triage, routing, and basic resolution support across multiple client environments. This is an entry-level operations role designed to ensure timely ticket handling, SLA adherence, and accurate documentation—not deep technical troubleshooting or engineering. What You'll Do - Ticket Management & Triage - Monitor and manage incoming tickets in ticketing queues (incidents, service requests, onboarding/offboarding) - Perform initial triage and categorization based on predefined workflows - Assign and route tickets to appropriate teams (Security, Cloud, GRC, etc.) - Ensure all tickets meet SLA response and resolution timelines - Basic Issue Handling (L1 Support) - Execute standard operating procedures (SOPs) for common requests: - Password resets - Access provisioning/deprovisioning (based on approved requests) - Basic troubleshooting using runbooks - Escalate issues outside defined playbooks to L2/L3 teams - Process Adherence & Documentation - Follow established ITIL-based workflows for incident, request, and change tracking - Maintain accurate ticket notes, status updates, and closure summaries - Ensure proper tagging, categorization, and audit-ready documentation - Customer Communication - Provide clear, professional updates to internal teams and clients via ticket comments or email - Avoid repeat questions by reviewing ticket history and context before responding - Maintain a consistent, service-oriented tone - Queue & SLA Management - Track ticket queues to prevent backlog buildup - Identify and flag SLA risks or bottlenecks to leadership - Support reporting on ticket volume, resolution time, and trends Qualifications - 1–2 years of experience in IT support, help desk, or ITSM operations - Familiarity with ticketing systems (preferably Freshservice or similar platforms like ServiceNow, Zendesk, etc.) - Basic understanding of: - User account management (e.g., Microsoft 365, Okta, or similar) - IT support workflows and escalation paths Requirements - Exposure to ITIL concepts (Incident, Request, Change Management) - Experience working in a multi-client or MSP/MSSP environment - Basic knowledge of SaaS tools and identity systems (SAML/SCIM is a plus, not required) Benefits - Career Development: Clear path with mentorship and training opportunities. - Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities. - Growth Opportunity: Early-stage company with significant room for career advancement. - Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team. Work Environment Requirements - Reliable high-speed internet connection. - Quiet, professional home office setup. - Must be amenable to work US Eastern Time zone hours. - Fluency in written and verbal English communication skills. Company Description As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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Senior Analyst, Labor Insights & Planning
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Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership. Lime is hiring a Senior Analyst to join our Global Operations team! In this role, you’ll be at the forefront of improving labor insights, reporting and financial planning across our operations. You’ll develop key metrics and tools to enhance real-time visibility of performance and drive targeted analysis that informs operational decisions and strategic opportunities. You’ll collaborate closely with Finance, Strategy & Planning, and Local Operations teams to help shape the future of Lime’s labor as we continue to scale. The ideal candidate is highly analytical, has a strong understanding of financial principles, and is passionate about using data to solve complex problems. If you have 3+ years of experience in business analytics, strong data analysis & visualization skills, and a drive to influence outcomes through insight, we’d love to hear from you. This is a remote position in the United Kingdom with a preference for candidates to reside in London to maintain effective collaboration across teams. This position requires occasional travel to support business operations, which is considered an essential function of the role. Lime will provide reasonable accommodations as needed. What You’ll Do: - Improve real-time visibility of labor efficiency and spend: Develop metrics and tooling to improve visibility of warehouse and street operations labor efficiency and performance - Build models and dashboards: Use data analysis and visualization tools (SQL, tableau, spreadsheet) to build models for labor forecasting and dashboards for local operations teams - ensuring robust logic, consistent and clearly-defined assumptions, intuitive user-interface - Monitor trends in performance: Monitor labor efficiency and vehicle availability vs plan, identifying root causes for any variance or new trends - Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution - Contribute to financial planning process: Collaborate with Finance, S&P, and local operations to support the labor aspect of Lime’s financial planning process - Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration and support About You: - Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet, and data visualization (e.g. Tableau) - Bachelor’s degree in Business, Mathematics, Finance, Engineering, or a related field, or equivalent industry experience - 3+ years of experience in business analytics, where prior experience in financial planning, operations, tracking spend, or equivalent is highly preferred - Strong understanding of financial principles and how labor impacts operations as well as P&L - Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions - Clear verbal and written communicator, strong collaboration and influencing skills Preferred Experience: - Previous experience in a fast-paced scaling-up environment - Experience working closely with Finance or S&P stakeholders #LI-PD1 #LI-Remote If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.
Contract Analyst IV
Bowman Consulting Group, Ltd.Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We’re committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. Salary and eligible variable compensation (if any) commensurate with experience. Range is $86,000-$109,000 and includes a comprehensive benefits package.
Short Description Bowman has an opportunity for a Contract Analyst IV to join our team in Reston, Virginia. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. Purpose Supports the Legal Department by administering and optimizing the Contract Lifecycle Management (CLM) platform while ensuring contracts are legally sound, compliant with corporate standards, and aligned with business objectives. 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Do the Work - Perform detailed reviews and edits of contracts, including MSAs, project agreements, Statements of Work (SOWs), NDAs, and client-form agreements, both within and outside the CLM platform. - Collaborate with in-house attorneys and business stakeholders to negotiate contract terms that balance legal risk and business objectives. - Identify legal and financial risks in contract language and ensure adherence to company policies, standards, and risk tolerance. - Ensure contracts are prepared, reviewed, approved, and executed accurately and efficiently. Success Metrics and Competencies - Ability to work both independently and within a team environment. - Highly motivated and problem-solving attitude. - Strong sense of urgency in responding to constituents. - Effective verbal and written communication skills. - Strong work ethic and commitment to quality. - Self-reliance and ability to operate independently with limited direction. - Effective working relationship with internal leaders and peers, as well as external clients. - Ability to effectively manage multiple time-sensitive tasks. - Data analysis and interpretation skills. - Reduction in contract turnaround time from initial draft to execution. - 100% compliance with required “must-have” legal clauses. - Increased utilization of standardized templates and approved clauses. - High adoption rate of automated approval workflows versus manual processing. - Accuracy and completeness of contract data, including renewals and expirations, in the CLM system. - Positive stakeholder feedback from Legal, Business, and Finance partners. - Timely and accurate delivery of CLM dashboards and KPI reports. - Successful identification and mitigation of legal and financial risks in contracts. - Effective resolution time for contractual discrepancies. - Participation and completion rates for CLM training sessions. - Legal and contractual analysis. - Legal technology administration. - Process optimization and automation. Qualifications - Bachelor’s degree required. - Eight or more (8+) years of experience in contract administration, legal operations, or paralegal work. - Hands-on experience with Contract Lifecycle Management (CLM) software (e.g., Summize, Ironclad, Conga). - Proficiency with Microsoft Office Suite. - Experience building workflows, reports, and dashboards within a CLM platform strongly preferred. - Strong working knowledge of MSAs, SOWs, project agreements, client-form contracts, and NDAs. About Bowman Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We’re committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. Our comprehensive benefits package includes: - Medical, dental, vision, life, and disability insurance - 401(k) retirement savings plan with company match - Paid time off, sick leave, and paid holidays - Tuition reimbursement and professional development support - Discretionary bonuses and other performance-based incentives - Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status. Physical Demands and Working Environment - May be eligible for remote work arrangements. - Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. - Mobility around an office environment. - Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. - Occasional lifting or carrying up to 20 pounds. - Occasional pushing or pulling up to 20 pounds. - Occasional reaching outward or above shoulder. Job Description Disclaimer Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace. If you have any questions about the application process, please email recruiting@bowman.com.




