Application Deadline: 04/23/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Wealth Sales & Service Are you ready to take the next step your career while working from home? Yes, you read that right. This is a remote role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO. Website: adviceDirect Premium: A Personal Touch at No Extra Cost - BMO Who you are? You are seeking a role that focuses on delivering sound Investment advice, and one that puts the client at the center of every interaction and decision. You possess a passion for financial services and are interested in applying this passion and financial knowledge to help Canadians invest smarter You pride yourself on a successful track record of building relationships and long-term client success You are a very strong communicator, both written and verbal, with an eye for detail Your positive attitude reinforces that nothing is too small (or too big) for you to achieve Responsibilities - Breaking the mould of a traditional wealth advisor, the adviceDirect Premium advisor is supported by an industry leading advice recommendation and monitoring engine and Advisors will work virtually to build strong relationships and loyalty amongst clients and grow a book of assets - Leverage available tools and expertise to determine individual investment needs and professional, customized advice to help clients make real financial progress - Support client onboarding and overall experience through product demos, financial needs and goals discussions and suitability/KYC discussions, conduct proactive and recurring reviews of client portfolios to ensure alignment with current and future - Work collaboratively with a team of support resources and other advisors to deliver best in class experience - Prepare and present appropriate investment solutions leveraging adviceDirect tools and aligning to clients’ investment objectives. Qualifications We are seeking candidates who exhibit a strong desire to work in a fast-paced environment and who truly want to make a difference in the lives of our clients. Successful candidates will have: - Robust knowledge and familiarity with common wealth management strategies and their relative strengths and weaknesses - Experience managing a portfolio of clients through various market conditions and situations - Comprehensive knowledge and understanding of client needs by segmentation - Comprehensive understanding and awareness of competitor offerings and trends - In-depth knowledge and understanding of industry regulations and standards - Excellent communication, organizational, time management, and listening skills. - Bilingualism preferred, French and English - Outstanding interpersonal skills with the ability to relate to a wide variety of individuals - A minimum of 3-5 years of relevant professional experience - Industry Accreditations or working towards preferred (CIM, CFA, CFP) - RR licensed or successful completion of Canadian Securities Course, Conduct and Practices Handbook and any other course required to maintain RR status Salary: $56,000.00 - $103,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

• Communicate and provide education to members and providers on insurance plan benefits and digital health solutions. • Use negotiation and motivational interviewing techniques to increase engagement. • Pro-active and reactive support for members, including outbound phone/email/text outreach. • Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement. • Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1:1s, Instant Messaging, or check-ins, efficiently answering and documenting member/provider calls. • Accurately track and document work on a variety of internal software tools and platforms. • Consult with supervisors, utilization management team, medical directors, as needed to overcome barriers. • Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. • Assist departmental staff with coding, medical records/documentation, pre-certification, reimbursement, and claim denials/appeals. • Ability to interact with external facility or providers as needed to gather clinical information to support the medical necessity review process and plan of care.

Role Description We’re hiring a Dutch Bilingual Technical Support Specialist II to support clinicians, biomedical engineers, and international partners using specialized medical devices for hearing assessment, balance testing, and newborn care. You will serve as the primary point of contact for technical inquiries, guiding users through troubleshooting, system setup, maintenance, and repair coordination. Support is delivered through phone, email, and remote sessions. This role suits someone who thrives in a regulated healthcare environment, values precision, and can communicate complex technical concepts with clarity and confidence. - Own support cases end-to-end, ensuring timely and complete resolution - Communicate with healthcare professionals to gather detailed issue descriptions and document cases accurately in Salesforce - Troubleshoot hardware and software issues, including sensors, patient interface devices, system configurations, and connectivity - Conduct live remote sessions to diagnose, resolve, or escalate technical issues - Determine appropriate solutions such as remote fixes, replacement components, or repair services (RMA/depot) - Escalate complex issues with clear documentation, replication steps, and prior actions taken - Maintain accurate records aligned with medical device compliance and quality standards - Contribute to internal knowledge bases to improve support efficiency and consistency Qualifications - C1/C2 Dutch proficiency (CEFR or equivalent) - Proven experience providing technical support in Dutch - At least 2 years of experience in technical support (hardware/software troubleshooting) - Strong communication skills with the ability to simplify technical concepts - Working knowledge of Windows environments (drivers, services, device management) and basic networking - Experience using CRM systems such as Salesforce - Ability to work confidently with clinicians and biomedical professionals - Strong decision-making skills in determining appropriate resolutions - High attention to detail and adherence to structured processes - Proactive mindset and willingness to learn medical device technologies Requirements - Experience supporting diagnostic, audiology, neuro, or hospital-based equipment (Nice to Have) Benefits - 100% remote work setup – work from the comfort of your home - Competitive base salary - Comprehensive benefits package (medical, dental, vision – country-specific) - Be part of a people-first, values-driven culture - Work with diverse, global teams and innovative partners - Access to posture-based fitness sessions from home - Continuous training and development opportunities to grow your career

• Reviews patient status and assists the prescribing physician to prepare Special Authorization (SA) petitions for public or private coverage by reviewing patient charts, assessing previous therapies and tests in order to complete the SA • Provides therapy guidelines/education on the program to manage patient and physician expectations • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy • Administer medications (IV, IM and SC) in the patient’s home or specialty clinics setting • Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols • Provide patient education based on program protocols, individually or in groups • Regular, predictable availability to meet appointment scheduling needs in an efficient and cost effective manner to provide patients with quick access to necessary therapies • Coordinate daily with patients, case managers, physicians, scheduling and other departments to meet established timelines for scheduling appointments, treatments, and communication of information • Participates in scheduled KOL physician meetings with pharmaceutical representative • Proactively provides assistance to resolve client issues with regards to assigned physicians • Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOP’s • Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information • Fosters and promotes a spirit of teamwork while working with internal support teams • Develops and maintains a positive relationship with the Program Patient Support team • Participate regularly in telephone consultations and/or web based meetings/training sessions with the District Manager to share information, and uphold professional practice standards • Consult with physicians, pharmaceutical and biotechnology clients regarding education and implementation of product specific programs • Supports and assists peers through regular and ongoing communication • Acts a liaison and provides ongoing feedback to the Program Manager and or the Assistant Program Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance • Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager • Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards