Description Business Systems Analyst Position Summary Trust Consulting Services Inc. is seeking a Business System Analyst to support our client, the Defense Logistics Agency. Expert in particular business processes, responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements. A person in this role acts as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Requirements Minimum Qualifications - Must have experience working with: - DoD Lifecycle management. - DoD 5000.1, 5000.2 and Guidebook. - Planning, Programming, Budget, and Execution (PPBE). - ARIS system engineering tool. - Experience with format when preparing reports for Defense Acquisition - Executive Summary (DAES) OSD, and Defense Acquisition Management Information - Retrieval (DAMIR) System - Four (4) years relevant experience. - Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) - Relevant certification from a nationally recognized authority. Physical & Environmental Requirements - Remote Pay Rate $47 per hour Benefits Eligible employees may enroll in the available medical, dental, and vision coverage plans. Trust also offers a 401K plan in addition to voluntary Life, Accident, Short-Term Disability and long-term disability coverages. About Trust Consulting Services Trust Consulting Services, Inc. is a certified SDVOSB company specializing in Information Technology Products & Services, Business Strategy Solutions, Facilities Management, Physical Security, and Strategic Intelligence Services in support of state, local and federal agencies. Our core values - Innovation, Trust, Results, and Client-Centricity are the foundations of Trust. These values guide our decisions and ensure we deliver exceptional service that helps our clients succeed in the digital age. All qualified applicants are welcomed and encouraged to apply.

Job Title Business Analyst About OX The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform. Position Description The Office of Experience Business Analyst will be a highly self-motivated and self-directed team member with the ability to work in a constantly changing environment. They will have a proven analytical background that is logical and efficient with keen attention to detail. They will have an exceptional ability to recommend solutions that are reasonable, actionable, and cost-effective including the ability to properly gauge requirements. The Business Analyst will be able to fulfill multiple roles while identifying, improving, and developing solutions that drive client’s strategic goals. Responsibilities & Duties - Drive conversation between several functions with client & agency including: Business Leaders, IT, Design, UX to gather needed information to produce Business Requirements to support a product vision - Understand high level technical architecture and help identify gaps between existing systems and what will be needed for a successful product - Translate business requirements into user stories - Work closely with UX/UI and agency dev teams to ensure designs and builds are aligned to user stories and that all functional teams have the information they need to build/design in a timely fashion - Work closely with QA teams to ensure proper testing - Manage user acceptance testing and business related training with the client - Maintain all feature planning and backlog documentation - Maintain all action logs between client and agency teams Required Experience - 2-4+ years of BA or Product Management experience - Must have experience with JIRA + Confluence - Proven experience working in an agency or consulting environment, demonstrating the ability to manage multiple client projects, deliver high-quality results, and adapt to diverse business needs and industries - Experience working with UX, Product Design and Development teams - Experience working closely with various business teams to define requirements - Experience working with and presenting work to client stakeholders - Understanding of different tools and ways to tease out the right information needed for requirements definition through process flows for users, systems and client workflows - Be process-oriented, but more importantly have the ability to be flexible and change process when needed - Ability to work within an agile environment - Experience leading remote teams - Experience working in B2B - Experience with working with enterprise level and smaller technologies - Mobile and/or Web app project experience Location - Chicago-based - Hybrid schedule (1–2 days/week in office); fully remote setup considered for local candidates available for in-person client meetings as needed

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Position Overview The CRM Business Analyst, reporting to the Sr Manager, Systems Operations, is an experienced individual contributor responsible for day-to-day Salesforce.com administration, documenting business requirements and standard operating procedures, and responding to technical questions from end users. This role is primarily tactical in nature and requires independent execution, strong operational judgment, and consistent delivery in a fast-paced environment. Examples of current initiatives include sales process updates, quoting process improvements, territory and user access maintenance, reporting enhancements, and service cloud support. Responsibilities - Independently support end user technical needs for a global team in a timely manner (24-hour response rate) - Serve as a primary point of contact for Salesforce.com administrative support and issue resolution - Develop and maintain SOP documentation for deployments and ongoing process updates - Develop, maintain, and enhance reports and dashboards for operational analysis and decision support - Maintain lead routing, role hierarchy, territory alignment, user access, and system permissions within Salesforce.com - Identify, document, and escalate system bugs or issues to IT teams, providing clear detail and impact - Collaborate with IT partners on user stories, testing, validation, and deployment support In line with the 4I values of Integrity, Intensity, Innovation, and Involvement that form the foundation of the Thermo Fisher ways of working, this role demonstrates intensity and accountability in supporting Digital Science Global Services’ CRM operations and optimizing day-to-day performance. Business Partnership - Partner with commercial stakeholders to support operational needs and CRM effectiveness - Support sales teams as primary stakeholders, with additional support for marketing, finance, and learning & development Knowledge, Skills, and Abilities - Strong hands-on experience administering Salesforce.com in a business environment - Highly responsive and service-oriented, with the ability to manage multiple requests under time pressure - Excellent communication and interpersonal skills, with credibility when working with diverse stakeholders - Strong attention to detail and commitment to data accuracy and quality - Proven ability to prioritize work, exercise sound judgment, and deliver reliable results independently - Experience supporting users in a global organization - Strong analytical, planning, and reporting skills - Collaborative working style and discretion when handling confidential information - Tech savvy; highly skilled with Excel, PowerPoint, Teams, and Salesforce.com - Experience with Asana, LinkedIn Sales Navigator, Clari, SurveyMonkey, and Xactly Incent - Adaptable, self-directed contributor comfortable working under pressure Requirements - Bachelor’s degree in business, STEM, or equivalent experience - 5+ years of experience in an administrative role within the Salesforce.com ecosystem - Salesforce Administrator certification a plus, but not required - Experience developing end-user training and support documentation - Demonstrated ability to meet tight deadlines and provide timely, high-quality solutions What We Offer: - Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. - Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. - Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. - Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. - Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. - Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: As an Analyst Lead, Business Systems Analysis, you will support a portfolio of global clients by combining business analysis, technical support, and client-facing consulting. You will act as a key technical escalation point, ensure SLA adherence, and contribute to revenue-generating initiatives through solution design and delivery. What you will be doing: - Serve as primary technical escalation and L2 support contact for assigned clients. - Maintain strong understanding of client systems, configurations, and business processes. - Resolve incidents, consult on system functionality, and provide best-practice recommendations. - Translate business requirements into technical specifications and support solution sign-off. - Identify revenue-generating opportunities and support simple projects or enhancements. - Participate in release management, PCI audits, and internal initiatives. - Maintain client documentation and support Service Desk SLAs. - Join on-call rotation and provide occasional 24x7 first-line support. What you bring: - Bachelor’s or Master’s degree in IT or a related field. - Typically 2–4 years of relevant experience in business or systems analysis, preferably within financial services or payments. - Strong analytical, troubleshooting, and problem-solving skills. - Experience with APIs and real-time integrations; Postman or similar tools are a plus. - Ability to communicate technical concepts in a clear, business-friendly way. - Experience working with ServiceNow and Jira in an L2 or client support environment. - Exposure to high-priority incident management and on-call support rotations. - Applies company policies and procedures to moderately complex issues and exercises sound judgment. - Builds strong internal and external working relationships. - Demonstrates growing bankcard and payments domain knowledge. - Exposure to code and database analysis across distributed or mainframe platforms (e.g. SQL, Java, COBOL) is a plus. - Availability to work partially aligned with US hours (Poland: 2:00 PM – 10:00 PM). - Very good to advanced English (C1–C2). - ITIL, PMP, or similar certification is an advantage. What we offer you: At FIS, we are as committed to growing our employees’ careers as our own business. We offer: - Opportunities to innovate in fintech - Inclusive and diverse team culture - Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories) - Professional development via internal training platforms and LinkedIn Learning - Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card - A work environment built on work‑life balance principles Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass