• Daily real-time monitoring of service levels for all queues and LOBs. • Effectively communicates Service Level impacts to WFM leaders and Management. • Advises management regarding schedule change requests. • Enforces schedule compliance and adherence. • Collect and analyze data (Volume, AHT, Staffing, etc.) for variances and make recommendations for resolutions. • Escalate significant issues (system outages, volume increases, staffing shortages) following established processes. • Produce daily, biweekly, and monthly internal reports. • Regular, consistent and punctual attendance. • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned.

Job Description: Job Title: Software Business Analyst Lead Operating Company: Environmental Solutions Group – Soft-Pak Location: Remote Reports to: Software Business Analyst Supervisor Department: Support Services POSITION SUMMARY: The Software Business Analyst Lead provides comprehensive advance level support to Soft-Pak employees to assist them with their tasks of supporting end users. The SBA Lead is recognized as an SME (Subject Matter Expert) in multiple areas and manages major projects in addition to providing support to employees. ESSENTIAL JOB FUNCTIONS INCLUDE: - Provide advance assistance to Soft-Pak employees on the installation and/or use of the Soft-Pak software. Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise. - Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures. - Communicate with other Soft-Pak staff on responding expeditiously to the customer's questions or problems to maintain the highest level of customer satisfaction. - Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research. - Achieve departmental performance objectives and goals for service level and customer satisfaction. - Participate in annual users’ meetings and other training sessions when required. - Lead regular training sessions and various team meetings for both employees and end users; to include scheduling, preparing, facilitating, and providing applicable knowledge documentation. - Assist in Quality Assurance (Q&A) testing and documentation. - Provide after-hours emergency support to our customers on a rotating basis. - Assist with and manage higher level projects or training as requested by customers. - Assist with projects required to organize and/or maintain Soft-Pak internal processes and procedures. - Perform daily SBA Supervisor tasks as needed when SBA Supervisor is unavailable. - Minimal travel is required. JOB SPECIFICATIONS: - Minimum 4 years’ work experience in the solid (or liquid) waste and recycling industry, or equivalent experience, is required. - Excellent Customer Service and communication skills. - Strong analytical skills. - Must be proficient with Microsoft Excel and IBM Query. - Soft-Pak software experience or software helpdesk experience is preferred. - Experience using Crystal Reports or Microsoft Power BI is a plus. KNOWLEDGE, SKILLS, AND ABILITIES: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests. Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business. Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner. ABOUT ESG: Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.   This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.   Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.   For more information, visit www.terexesg.com. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Company Description Big challenges need bold thinkers. If you’re someone who sees problems as opportunities, you’ll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we’ve tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you’ll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you’ll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description RESPEC is an IT consulting and services company that seeks a Senior Business Analyst (BA) who will provide support to the Indian Health Service Software Engineering and Support Services (SESS) federal contract.The Business Analyst will work in a dynamic and fast-paced environment and is responsible for owning and furthering multiple project priorities. This individual must have the ability to interact successfully with both internal and external clients to resolve issues and articulate client needs. The individual in this position thinks outside the box by developing and implementing innovative processes while adapting to additional process improvements. The Business Analyst must be proficient in Requirements Analysis, Requirements Management, Software Support, Software Testing, and Implementation. This individual will support people who are responsible for collecting, transmitting, sourcing, tracing, writing, and managing these requirements for each project in the portfolio. The Senior BA will report to the RESPEC SESS Program Lead. Responsibilities: - Analyze user and stakeholder needs to determine functional and non-functional requirements. - Collect and manage functional, non-functional and technical requirements. - Create process and data flow diagrams as well as prototypes/wireframes. - Manage product backlogs. - Collect and report on requirements metrics related to assigned applications and client identified priorities. - Perform detailed analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation - Create test scripts and conduct testing. - Write and update project documentation including user manuals, addendums, presentation and training materials. - Develops advanced technological ideas and guides their development into a final product. May act as advisor to customers on advanced technical research studies and applications. Qualifications Qualifications: - 10+ years of experience with requirements analysis and engineering using Software Development Life Cycle (SDLC) Waterfall and Agile methodologies. - Ability to obtain and maintain a Public Trust Level 5 clearance. - Bachelor of science degree in a related technical discipline, or the equivalent combination of education, and work experience. (Minimum 6 year experience, experience with no degree is 10 years, and 4 years experience with a Masters degree from a credited university) - IIBA certification Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) is preferred. Preferred Qualifications - Working knowledge of Indian Health RPMS and IHS Services. - Possess in-depth knowledge of principles, concepts and techniques appropriate to computer engineering disciplines. - Defines and interprets continuous process improvement strategies and performance measures for complex business process engagements by collecting and analyzing data to evaluate operational difficulties and makes recommendations to solve problems. - Interprets requirements, performs highly complex analyses, and resolves complex problems. - Proficient in the Microsoft Office suite of applications. - Working knowledge of Team Foundation Server and/or Azure DevOps. - Understanding of logical data modeling, unified modeling language/RUP, CRUD (create, read, update, and delete), and data dictionary. - Proven ability to work on a remote/distributed team. - Experience with federal or public sector client projects, and Health IT-related projects preferred. - Excellent oral and written communication, organizational, and interpersonal skills and analytic capabilities. Additional Information Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100 percent employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Primary location: Albuquerque, NM / Remote Featured benefits: - Flexible Work Schedules - Paid Parental Leave - 401(k) & ESOP (with company match up to 4%) - Professional Development and Training - Tuition Reimbursement - Employee Assistance Program - Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines. - Discipline: Information Technology

• Collaborate with the Product Manager to shape and refine product ideas • Gather, analyze, and translate business needs into clear, structured requirements for product team • Create high-quality documentation (user stories, acceptance criteria, specifications) • Prepare and facilitate pre-grooming and grooming sessions with the development team • Ensure shared understanding of requirements across product, design, and engineering • Support the development process by clarifying requirements and resolving questions • Monitor feature implementation to ensure it aligns with initial requirements and business goals