If you are highly detail-oriented, analytical, and motivated to do work that directly supports customers and business performance, this role may be a strong fit. The Senior Contract Analyst plays a key role on the Pricing & Eligibility team by helping ensure customer pricing and membership data are accurate, compliant, and implemented on time. This position supports important business priorities by managing complex contract and pricing activity, reducing risk, and helping the company meet customer and supplier expectations. Responsibilities - Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability. - Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly. - Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access. - Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards. - Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately. - Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs. - Help review agreement language and provide subject matter expertise to support business decisions and protect company interests. - Support timely implementation of new and amended agreements related to pricing and membership. - Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements. - Investigate and resolve escalated pricing, membership, and claim issues within established timelines. - Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting. - Help assign incoming work, support team workflow, and contribute to consistent execution across the team. - Train and support new team members, share best practices, and help improve team knowledge and performance. - Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service. Required Qualifications - 3 or more years of experience in a B2B manufacturing or distribution environment. - Experience working with contract pricing, membership eligibility, customer access, or related agreement administration. - Experience reviewing and interpreting complex contracts, pricing terms, or business agreements. - Experience using ERP systems such as SAP, Vistex, Oracle, or similar platforms. - Strong analytical, problem-solving, and data entry skills. - Intermediate Microsoft Office skills, including experience with Excel formulas. - Strong verbal and written communication skills and the ability to work effectively with different teams and stakeholders. - Ability to manage multiple priorities, meet deadlines, and work accurately in a fast-paced environment. Preferred Qualifications - Associate degree or higher. - SharePoint experience. - Experience supporting supplier and customer pricing programs in a complex business environment. - Experience training others, reviewing teamwork, or serving as a subject matter resource. This role is a strong fit for someone who enjoys solving problems, working with complex details, and helping ensure pricing and eligibility processes are accurate, compliant, and effective. The work is important to both customer experience and business success. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Monitor and evaluate the flow of calls into call center for performance and efficiency • Daily real-time monitoring of service levels for all queues and LOBs • Communicate Service Level impacts to WFM leaders and Management • Advise management regarding schedule change requests • Enforce schedule compliance and adherence • Collect and analyze data (Volume, AHT, Staffing, etc.) and make recommendations • Produce daily, biweekly, and monthly internal reports • Work nights and weekends, variable schedule(s) and overtime as necessary

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE! Did you know that Accenture is leading the digital transformation in the World? Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide. Offer · Career development according to your profile and interests. · Work in one of the best companies and feel proud. · Access to an innovative methodology and tools. · Direct contact with experts worldwide. · Use of work schemes and cutting-edge technologies. · Constant training. · Work environment based on teamwork and collaboration. · Participation in International Projects This role will embrace the use of SAP Cloud Platform Integration to foster innovation and seamless collaboration. Join us to be part of a dynamic environment where your expertise will inspire progress and meaningful outcomes. Build, configure, and test packaged software and Software as a Service products. Develop and test new components or enhancements to improve functionality. Utilize declarative features to develop functionality where applicable. Provide primary support for application releases into production, including deployment planning and scheduling. HERE'S WHAT YOU WILL NEED: 2-5 years of experience in SAP Cloud Platform Integration. 2-5 years of experience in SAP PI/PO. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Cloud Computing Intermediate proficiency in Integration Architecture Beginner proficiency in Agile Methodologies Advanced proficiency in Problem Solving Intermediate proficiency in Software Testing About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

• Coordinar la logística de consultas, talleres y reuniones (convocatorias, reservas, transporte, materiales y registro de asistencia). • Acompañar actividades de campo y apoyar el relacionamiento comunitario, documentando información y resguardando datos sensibles con confidencialidad. • Facilitar procesos participativos e interculturales con pueblos indígenas y comunidades locales, siguiendo protocolos y prácticas culturales. • Apoyar la implementación de salvaguardas socioambientales mediante la recopilación de insumos, verificación de riesgos y seguimiento a medidas de mitigación. • Organizar, sistematizar y analizar la información generada en consultas, elaborando reportes y manteniendo bases de datos actualizadas. • Coordinar el Grupo de Trabajo de Salvaguardas (agendas, minutas, seguimiento a acuerdos).