Role Description With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors/stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor activities, monitoring resources and creating/updating documentation. The role will facilitate uninterrupted and optimal operation of the services and ensure compliance with service commitments and service management processes. - Provide technical expertise, planning and support for telecommunications services in Clinical Operations and Executive Head office including consultation, provisioning and operational support. - Collaborate with team members, mobile network carriers and stakeholders in the design, development, and support of Ring Central VOIP solutions. - Plan, coordinate the execution and support of all aspects of the service including provisioning of hardware, vendor management and network performance reporting. - Manage complex stakeholder relationships, both internally and externally, ensuring all industry partners and stakeholders are appropriately engaged and updated on all relevant product plans and provide support to design/implement strong service management processes. - Identify and analyze performance and service delivery trends and issues, evaluate and report on solution operations. - Provide subject matter expertise on VOIP and all telephony solutions. Qualifications - Knowledge of Mobile broadband, data network operations, telecommunications services such as Internet Protocol based services (e.g. VOIP communications) and legacy telecommunications services. - Understanding of network operations to provide technical direction and support for the preparation of specifications, design and implementation of network components. - Knowledge of current and emerging telecommunications frameworks strategies, plans, and directives, including hardware platforms, software, networks, databases, applications common business systems, technology infrastructure and operational services. Requirements - Analytical, evaluative and problem solving skills to assess clients' telecommunications system and service needs and support development of cost effective solutions that improve client service delivery programs. - Demonstrated problem-solving skills to provide leadership and solutions which deal with a variety of advanced technical, operational and service problems efficiently and effectively. - Evaluative and analytical skills to coordinate the identification and resolution of system malfunctions; assess the impact of proposed changes on system and network performance. - Flexibility to address frequently changing priorities in a 24/7 operational environment where there is potential for problems and malfunctions ranging from irritants to catastrophic events occurring at any time in order to maintain services and improve customer satisfaction. Benefits - Access to a yearly education re-imbursement fund. - 30% discount from Shopper Drug Mart purchases. - Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage. - Paid vacation days as well as wellness days. - Choice to enroll in Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs). - Access to employee assistance program. Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates participating in any aspect of the recruitment and selection process. Please contact us at talent@lifemark.ca.

Role Description We are seeking a detail-oriented ITSM Analyst to support day-to-day service operations using Freshservice. This role is focused on ticket intake, triage, routing, and basic resolution support across multiple client environments. This is an entry-level operations role designed to ensure timely ticket handling, SLA adherence, and accurate documentation—not deep technical troubleshooting or engineering. What You'll Do - Ticket Management & Triage - Monitor and manage incoming tickets in ticketing queues (incidents, service requests, onboarding/offboarding) - Perform initial triage and categorization based on predefined workflows - Assign and route tickets to appropriate teams (Security, Cloud, GRC, etc.) - Ensure all tickets meet SLA response and resolution timelines - Basic Issue Handling (L1 Support) - Execute standard operating procedures (SOPs) for common requests: - Password resets - Access provisioning/deprovisioning (based on approved requests) - Basic troubleshooting using runbooks - Escalate issues outside defined playbooks to L2/L3 teams - Process Adherence & Documentation - Follow established ITIL-based workflows for incident, request, and change tracking - Maintain accurate ticket notes, status updates, and closure summaries - Ensure proper tagging, categorization, and audit-ready documentation - Customer Communication - Provide clear, professional updates to internal teams and clients via ticket comments or email - Avoid repeat questions by reviewing ticket history and context before responding - Maintain a consistent, service-oriented tone - Queue & SLA Management - Track ticket queues to prevent backlog buildup - Identify and flag SLA risks or bottlenecks to leadership - Support reporting on ticket volume, resolution time, and trends Qualifications - 1–2 years of experience in IT support, help desk, or ITSM operations - Familiarity with ticketing systems (preferably Freshservice or similar platforms like ServiceNow, Zendesk, etc.) - Basic understanding of: - User account management (e.g., Microsoft 365, Okta, or similar) - IT support workflows and escalation paths Requirements - Exposure to ITIL concepts (Incident, Request, Change Management) - Experience working in a multi-client or MSP/MSSP environment - Basic knowledge of SaaS tools and identity systems (SAML/SCIM is a plus, not required) Benefits - Career Development: Clear path with mentorship and training opportunities. - Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities. - Growth Opportunity: Early-stage company with significant room for career advancement. - Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team. Work Environment Requirements - Reliable high-speed internet connection. - Quiet, professional home office setup. - Must be amenable to work US Eastern Time zone hours. - Fluency in written and verbal English communication skills. Company Description As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Job DetailsJob Location: Fayetteville, AR 72703Position Type: Full TimeEducation Level: High School Diploma or GEDJob Shift: DaysJob Category: Information ServicesOrganization Overview, Mission, Vision, and Values Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. Position Summary The Clinical Applications Analyst I reports to the Assistant Manager, Clinical Applications. This position is responsible for troubleshooting, maintenance, build, and testing of clinical applications and associated solutions. Essential Position Responsibilities Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible Assist with the application design and implementation of enterprise-wide clinical systems Participate in customization, database building, testing, and troubleshooting of system functionality Ensure adequate documentation of system configuration and test results Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs Ensure the safeguarding of protected health information Maintain communication through various resources and tools Monitor help desk software for new tickets and update and provide resolution for existing tickets Assist incoming customer calls and initiates new tickets as needed. Prepare and update project lists and timelines Perform proactive system monitoring for performance, response, and patches Actively seek opportunities to improve processes and systems Adhere to all information services policies, procedures and governance processes Participate in incident response and downtime procedures. Qualifications Education: High school diploma or GED, required. Clinical license, preferred. Licensure and Certifications: N/A Experience: Two years of clinical applications experience as an advanced user or support analyst, preferred. Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed. Qualifications

Job DetailsJob Location: Washington Regional Med. Ctr. - Fayetteville, AR 72703Position Type: Full TimeEducation Level: High School Diploma or GEDJob Shift: DaysJob Category: Information ServicesOrganization Overview, Mission, Vision, and Values Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. Position Summary The Clinical Applications Analyst I reports to the Assistant Manager, Clinical Applications. This position is responsible for troubleshooting, maintenance, build, and testing of clinical applications and associated solutions. Essential Position Responsibilities Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible Assist with the application design and implementation of enterprise-wide clinical systems Participate in customization, database building, testing, and troubleshooting of system functionality Ensure adequate documentation of system configuration and test results Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs Ensure the safeguarding of protected health information Maintain communication through various resources and tools Monitor help desk software for new tickets and update and provide resolution for existing tickets Assist incoming customer calls and initiates new tickets as needed. Prepare and update project lists and timelines Perform proactive system monitoring for performance, response, and patches Actively seek opportunities to improve processes and systems Adhere to all information services policies, procedures and governance processes Participate in incident response and downtime procedures. Qualifications Education: High school diploma or GED, required. Clinical license, preferred. Licensure and Certifications: N/A Experience: Two years of clinical applications experience as an advanced user or support analyst, preferred. Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed. Qualifications