• Architect the Capacity Engine: Build and maintain a comprehensive capacity model. • Model Agent Productivity: Transform raw agent-level workforce data into actionable intelligence. • Own the Financial Translation: Bridge the gap between Operations and Finance. • Drive BPO Capacity Locks: Generate and enforce the 30-60-90 day headcount lock plans. • Own the Staffing Plan: Compute, align, and project operational rates down to the customer’s issue-type level. • Translate Messy Reality into Clean Data: Map raw ticket data through complex carrier → payer → agent specializations.

Ohalo is seeking a Technical Implementation Analyst to join our Customer Success team, helping clients unlock the full potential of our platform for categorizing and classifying unstructured data. In this role, you will assist with deploying and configuring Ohalo's software on Linux-based environments, ensuring smooth installations, updates, and integrations. You will work in a customer-facing team to understand client needs, tailor configurations, maintain the reliability and performance of deployed systems, and provide up to level 2 support. Key Responsibilities: - Serve as the first technical point of contact for customer support requests – triaging, troubleshooting, and resolving issues efficiently. This includes diagnosing software behavior, reviewing logs, and collaborating with internal engineering teams to escalate or resolve complex cases. - Maintain articles in the Data X-Ray knowledgebase – adding and updating articles, and leveraging them in response to customer support requests. - Deploy, configure, optimize, and maintain Data X-Ray platform on hosted and customer infrastructure. - Assist in documenting configurations, providing guidance to customers, and identifying opportunities for product or process improvement based on user feedback.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. Provider Services supports all aspects of provider and organizational compliance across enrollment, credentialing, and licensure. This contract role is primarily responsible for organizational licensure management for peers and non-clinical staff, ensuring all required licenses, registrations, and compliance items remain active, current, and audit-ready. This role will also provide backup support to provider enrollment and credentialing functions, including follow-ups, status tracking, and system updates when required. This role is critical to ensuring that all organizational licensure and provider-related compliance functions remain current, accurate, and audit-ready, while also supporting broader Provider Services operations as needed. - Target Hours: 30 per week - Schedule: Monday–Friday (Flexible / Hybrid) Key ResponsibilitiesOrganizational Licensure & Compliance (Primary Focus) - Track, monitor, and maintain all organizational licenses and registrations across applicable states - Manage renewals, expirations, and supporting documentation to ensure continuous compliance - Maintain accurate and up-to-date records in internal systems, trackers, and shared drives - Coordinate with internal teams and external agencies to obtain required documentation - Research state-specific requirements, regulations, and compliance standards - Prepare documentation for audits, reviews, and internal reporting - Identify risks or gaps in licensure and escalate as needed Provider Enrollment & Credentialing Support (Secondary) - Assist with payer enrollment submissions and follow-ups - Update credentialing systems with application statuses and documentation - Maintain provider records including licensure, board certifications, and supporting documents - Track timelines and ensure submissions are progressing within expected turnaround times - Support CAQH updates and general provider data maintenance - Communicate with payers and internal stakeholders regarding status updates Systems, Tracking & Reporting - Maintain and update spreadsheets, credentialing software, and internal tracking tools - Ensure all documentation is organized, complete, and easily accessible - Generate basic reports on licensure and enrollment status as needed - Document all actions taken for compliance and audit purposes QualificationsRequired: - 3+ years experience in healthcare administration, credentialing, enrollment, and general compliance - Strong organizational and tracking skills with high attention to detail - Experience working with spreadsheets and document management systems - Ability to manage multiple deadlines and priorities Preferred: - Experience with provider enrollment, credentialing, or licensing processes - Knowledge of Medicare, Medicaid, and commercial payer processes - Familiarity with CAQH and credentialing platforms - Understanding of healthcare regulatory requirements Core Competencies - Detail-oriented and deadline-driven - Strong research and problem-solving skills - Clear written and verbal communication - Ability to work independently and as part of a team - Adaptability in a fast-paced, evolving environment Hourly Pay Rate: $25—$25 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $77,546.00 - USD $95,148.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Due to growth, we are adding a Lead, Continuous Improvement (CI) to our team. The Lead, Continuous Improvement (CI) is a key driver of process excellence across the organization. This role manages strategic initiatives using proven methodologies to deliver measurable, sustainable results aligned with organizational goals. Acting as a project leader, mentor, and coach, the CI Lead will foster a culture of continuous improvement and empower teams at all levels to achieve operational excellence. Is this you? Find out more below! Responsibilities How do I make an impact on my team? - Facilitate and lead multiple projects for process improvement, process design, and Robotic Process Automation (RPA) simultaneously. - Apply Lean Six Sigma principles and tools such as value stream mapping, 5S, statistical analysis, control charts, poke yoke, visual controls, and DMAIC. - Serve as CI Business Relationship Manager to assigned business area(s), collaborating with senior leadership to prioritize initiatives based on strategic objectives. - Analyze and baseline current-state processes to identify and implement optimal solutions. - Define project scope, objectives, timelines, and success metrics in partnership with business owners. - Manage multiple initiatives simultaneously while maintaining high-quality outcomes. - Build strong stakeholder relationships and navigate challenges effectively. - Develop project plans, lead teams through improvement cycles, and ensure milestones are met. - Promote awareness and adoption CI methodologies across the enterprise. - Support training and coaching for employees at all levels of the organization. - Document and maintain guidelines and best practices for consistency across CI functions. - Other duties as assigned. Qualifications What our team expects from you? - Bachelor’s degree or equivalent experience required in Process Improvement or related field. - Black belt certification in Lean or Six Sigma methodology required. - Change Management certification preferred. - 5+ years’ experience leading process improvement initiatives with demonstrated results required. - Strong project management experience required, including business case development and implementation planning. - Extensive experience required with core software applications, including Microsoft Word, Excel, Visio, PowerPoint. - Knowledge around the PBM industry is preferred. - Healthcare industry practices and HIPAA knowledge preferred. - Familiarity with change management philosophies and practices preferred. - Participate in, adhere to, and support compliance program objectives. - The ability to consistently interact cooperatively and respectfully with other employees. What can you expect from Navitus? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US