Cross-border stablecoin payments for businesses and regulated institutions. Faster settlement, built on SphereNet.
Senior Software Engineer – Customer Success
Location
Mexico
Posted
48 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer – Customer Success
Sphere Labs
• Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster. • Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it. • Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions. • Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization. • Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support. • Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support. • Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency
Job Requirements
- Leveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing.
- Strong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding.
- Proficient in TypeScript, React and NestJS.
- Experience with API integrations, webhooks, and cloud platforms.
- Excellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction.
- Self-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones.
- Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus.
- Experience in fintech, payments, or developer-facing products is a plus.
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Detail Engineer II
MasTec Communications GroupMasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
Overview MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States. MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services. At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless. Responsibilities - Research project details from the customer project handoff document to obtain complete project details for developing the site survey scope of work (use AT&T applications for far-end termination availability) - Collaborate with the Site Survey Engineer and review site survey documentation to determine floor plan layouts, power distribution, backup power supplies, and cabling for central office equipment - Work with the Site Survey Engineer and site survey documentation to identify all material needed for the job, complete a BOM which will be submitted to purchasing for all material required for the job (i.e., parts necessary to establish low and high level racking, transmission racking, power racking, aisle lighting, provision for grounding, etc.) - Create comprehensive and accurate installation specifications and equipment requirements to fulfill customer orders and meet customer requirements per standards - Update all customer systems for the equipment being installed (i.e., EJF, AMPS, TABdB, BTAS, COWAN, MIC Canopy, Granite, SyncTrac, NISE-C, IRIS, etc.), create or correct location records, drawings, bill of materials (BOM), installation notes, and memos to reflect additions and modifications to customers' location (central office), as a result of installation or engineering activities - Review installation specifications and work with our Installation team as needed through job completion - Submit the change orders to the quoting group for any upscope or out-of-scope tasks per engineering or installation change Qualifications About You: - Safety is a part of your day-to-day - You have a track record of completing work with a high level of quality - You have a knack for figuring out hard problems and enjoy a hands-on approach to your work - You are looking for long-term projects - You enjoy getting your hands dirty with your team Hard work pays off. See what you’ll get for your effort: Financial Security - Compensation $75,000-85,000 Depending on experience - 401(k) with company match - Employee Stock Purchase Plan (ESPP) - Life insurance - Short-term and Long-term disability Health and Wellness - Medical, dental, and vision insurance - Dependent care and medical flexible spending accounts - Employee Assistance Program (EAP) Work/Life Balance - Paid time off - Paid holidays - Family and medical leave - Paid sick time We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec! MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. #MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers



