• Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster. • Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it. • Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions. • Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization. • Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support. • Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support. • Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency

• As a FullStack Developer, you will be responsible for building and maintaining scalable Java backend services and modern frontend applications using React and Next.js. • Ensure efficient frontend–backend integration, optimize system performance and reliability, and collaborate closely within Agile/Scrum teams to deliver high-quality, user-centric solutions.

• Design, build, and operate core CIAM backend services that support customer registration, authentication, authorization, account lifecycle, and profile management for B2C and B2B platforms. • Implement and extend identity standards such as OAuth 2.0, OIDC, SAML, and SCIM in code, ensuring correctness, scalability, and clean integration patterns. • Develop backend APIs and services in Python and Kotlin that expose identity capabilities to web, mobile, and partner applications. • Integrate CIAM platforms with internal systems, including user data stores, messaging, fraud signals, and downstream customer platforms. • Own secure authentication and account flows end to end, including MFA, step-up authentication, device binding, consent, and adaptive authentication logic. • Automate CIAM infrastructure and deployments using Infrastructure as Code and CI/CD pipelines, treating identity as a core platform service. • Monitor, debug, and optimize CIAM services for performance, resilience, and abuse detection in high-scale environments.

• Design, build, and operate core CIAM backend services that support customer registration, authentication, authorization, account lifecycle, and profile management for B2C and B2B platforms. • Implement and extend identity standards such as OAuth 2.0, OIDC, SAML, and SCIM in code, ensuring correctness, scalability, and clean integration patterns. • Develop backend APIs and services in Python and Kotlin that expose identity capabilities to web, mobile, and partner applications. • Integrate CIAM platforms with internal systems, including user data stores, messaging, fraud signals, and downstream customer platforms. • Own secure authentication and account flows end to end, including MFA, step-up authentication, device binding, consent, and adaptive authentication logic. • Automate CIAM infrastructure and deployments using Infrastructure as Code and CI/CD pipelines, treating identity as a core platform service. • Monitor, debug, and optimize CIAM services for performance, resilience, and abuse detection in high-scale environments.