• The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. • This person must provide exceptional call center support. • Customer Service and Communication skills are a must and critical to the success of this role. • Ticket/Issue Escalations for assigned call center • Accurately process and record call transactions using a computer and designated tracking software • Assist with last-minute coverage needs • Review customer’s information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Follow up and make scheduled call backs to customers where necessary • Stay current with email, team chats, system information, changes, and updates • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service

• Investigate and isolate root causes of issues within D365 to prevent future occurrences for clients. • Deliver a unique understanding of internal Microsoft resources to align expectations with client needs. • Analyze support issues and provide recommendations for customer’s Dynamics CRM/F&O and 365 environments. • Partner with client collaborators to translate business requirements into cloud solutions. • Review existing architecture and configuration plans. • Make recommendations for reducing time needed for successful deployments or migrations. • Direct business users on best practices for CRM/F&O, development, or integration processes. • Conduct root cause analysis and make recommendations for preventing recurrences. • Collaborate with the TAM to examine ticket trends. • Lead reactive troubleshooting or proactive service delivery.

• Guidehouse is currently seeking financial management professionals in support of our Department of Defense client. • These teammates will bring a vast range of experiences across financial management, accounting, audit, internal controls, and financial policy. • Our Guidehouse team will provide: • Knowledge of Generally Accepted Accounting Principles (GAAP) • Generally Accepted Government Auditing Standards (GAGAS) • Internal Control Over Financial Reporting (ICOFR) • DoD financial management policies and procedures and DoD organizational structures • Financial audit statements and audit readiness services • Understanding of current trends in enhancing compliance with accounting and auditing standards within an Enterprise Resource Planning System (ERP) • Understanding of Office of Management and Budget (OMB) policies and federal financial management systems • Support to the DoW financial statement audit remediation and sustainment strategy and execution, oversight and reporting, and audit infrastructure. • Specifically, Enterprise Audit Remediation/Sustainment Strategy, Oversight and Reporting support, including Audit Remediation/Sustainment Strategy, Governance Meeting Support – Content Development, Governance Communication – Content Development • Recurring FIAR Reporting • Audit Infrastructure support, including DoW Management Recommended Audit Plan, Consolidated Audit, Audit Liaison Audit Remediation, including DoW-wide Remediation Support, Audit Remediation and Sustainment Working Group Meeting Support, Remediation Expertise Support

* Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you. Be Part of Something Bigger – Join the WeVote Movement! WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). About WeVote WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee, we're building something special – a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view https://WeVote.US. The Role of the IT System Support Technician Within WeVote, we support all of our initiatives with custom software as well as ~15 other software systems to support our mission. We’re looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers new accounts, resetting passwords, changing permissions and updating , as well as answering questions and administering our technical solutions. What You'll Accomplish - Technical support for volunteer user base, primarily using Slack and email - Oversee and manage the organization's technology systems and infrastructure, performing administrative tasks as necessary - Assist with developing and implementing IT policies and procedures to ensure business continuity and data security - Work with IT team members and technical leadership to ensure efficient and effective operation of the organization’s technical systems - Recommend tools/systems to address organization’s challenges, staying up to date on technology advancements - Monitor and maintain the organization's technology systems to ensure optimal performance Your Background - 5+ years IT technical support experience, preferably in the social impact space - Excellent communication and problem solving skills - Technical training experience, preferably with non-technical users - Google workspace experience - System implementation experience - Onboarding/offboarding employee experience Essential Requirements Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Must be available to attend the team meeting each week. Why This Role Matters This isn't just volunteer work – it's experience that makes a real difference. You'll develop advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to positive change. How to apply: Submit your resume (at https://wevote.applytojob.com/apply/) and include a brief note/cover letter to why you are interested in WeVote and helping our mission.