• Assumir um problema comercial ou breve de cliente e entregar uma solução de trabalho independentemente. • Conduzir conversas com clientes para entender pontos de dor, definir escopo e alinhar resultados esperados. • Traduzir problemas ambíguos em especificações detalhadas e estruturadas (especificações) que orientem a execução. • Utilizar ferramentas de IA (Claude Code, Cursor, Lovable ou similares) como sua interface de desenvolvimento principal. • Prototipar e iterar rapidamente: especificar → gerar → validar → enviar. • Definir o que está dentro e fora do escopo, e devolver quando necessário. • Garantir visibilidade contínua do cliente através de atualizações assíncronas, demonstrações e comunicação clara. • Pensar em sistemas: conectar decisões técnicas ao impacto do produto e resultados comerciais. • Colaborar com outros engenheiros, designers e partes interessadas do produto quando necessário, mas operar de forma autônoma por padrão.

• Lead the technical vision for core Evidence capabilities • Ensure low latency, high availability, and cost-efficient operation across all device platforms • Partner closely with operations, ML scientists, and merchandising teams • Collaborate with Personalization, Content Engineering, Product, and Platform Infrastructure • Identify and address gaps in reliability, observability, and scalability • Navigate open-ended technical problems and build alignment across stakeholders • Mentor and raise the technical bar for engineers on the team

• Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster. • Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it. • Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions. • Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization. • Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support. • Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support. • Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency

• As a FullStack Developer, you will be responsible for building and maintaining scalable Java backend services and modern frontend applications using React and Next.js. • Ensure efficient frontend–backend integration, optimize system performance and reliability, and collaborate closely within Agile/Scrum teams to deliver high-quality, user-centric solutions.