Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Lead Physician Advisor provides leadership for efficiently managing resource and utilization to deliver quality cost- effective care in the most appropriate setting. Works closely with the medical staff leadership, the entire medical staff, including resident physician house staff in all areas of resource/utilization management to develop and implement methods to optimize use of hospital services for all patients. This includes working with hospital leadership in developing care management protocols with physicians and others to optimize efficient management of resources, insuring patients are in the appropriate level of care, supporting documentation, coding improvements and compliance, performing Peer to Peer reviews, Short Stay Reviews, Extended Observation. Provides for medical staff education and training as required. Provides periodic reports to Board, MEC and Joint Conference as deemed necessary. Job Competencies - Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. - Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers. - Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement. - Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work. - Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear). - Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results. Essential Job Functions - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. - Maintains accountability for achieving utilization / resource management outcomes and fulfills the obligations and responsibilities of the role to support the medical staff in the clinical progression of patient care. - Reviews issues identified by UR staff to ensure appropriate follow-up, recommend improvement initiatives as needed, and make referrals to the appropriate department chair as necessary. - Responds to requests for assistance on clinical reviews for medical necessity or any other reason, by any member of the Utilization department in a timely fashion. - Provides consultation to nurses and case management staff regarding complex clinical issues and advises on justification required for continued stay, medical necessity and utilization management. - Provides for development and dissemination of required protocols, policy and procedures to support revenue cycle goals and compliance with regulations. - Participate in ongoing training and education related to the Physician Advisor role and responsibilities including topics related to Utilization Management, Care Management and other related areas as requested. - Obtains familiarity and working knowledge of standard published criteria such as MCG/InterQual and applies professional judgment and patient specific variables as may be necessary or justifiable. - Facilitates local system utilization management training and education to Boards, MEC and medical staff departments as required. - Provides for coordination and improvement in QIO audits. - Develops statistical reports related to revenue improvement and denial reduction within scope and as requested by Local System Boards, MEC and other local system committees. - Work with Human Resources on orientation, orientation handbook, compliance, scheduling, training, client engagement, quality and dashboards. - Collaborate with other departments, attend company meetings and coordinate and provide updates on new processes, policies and procedures. - Deliver bi-monthly and yearly evaluations. - Lead weekly, quarterly meetings and develop webinar presentations. - Grow Physician Advisory program through speaking at conferences, webcasts and podcasts. - Collaborate with payors to establish strategies to work together. Education MD/DO Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. About The Role At Félix, we are revolutionizing remittances for Latin immigrants in the U.S. As we scale, protecting our platform and our customers is paramount. We are looking for a Compliance Operations Support Agent to serve as the first line of defense in our financial ecosystem. This is not a traditional; you will be the critical bridge between regulatory adherence, operational efficiency, and user experience. Based in Mexico, you will wield an acute understanding of U.S. and Cross-Border regulatory dynamics to manage high-risk transaction monitoring, conduct Know Your Customer Reviews (KYC), and prevent financial crime (Sanctions) without compromising the speed of our service. You will effectively serve as a Tier 3 expert, handling complex escalations regarding identity verification and source of funds. This role requires a unique combination of analytical rigor, multilingual finesse (Spanish/English), financial service expertise, and a hyper-focus on compliance and growth. Responsibilities - Compliance: Ensure accurate documentation of every interaction and escalate complex issues to other departments (Risk, Governance, Risk and Compliance). - KYC & Onboarding Verification: Execute rigorous identity verification processes for new and existing users. Review documentation for authenticity, resolve identity mismatches, and manage the "Know Your Customer" (KYC) funnel to ensure only legitimate users are onboarded while minimizing friction for good customers. - Transaction Monitoring & Sanctions Screening: Real-time monitoring of cross-border remittance transactions to detect suspicious patterns and manage alerts related to OFAC sanctions, PEP (Politically Exposed Persons) lists, and internal watchlists. - Enhanced Due Diligence (EDD): Conduct deep-dive investigations on high-risk customers or high-value transactions. Request and analyze "Source of Funds" (SOF) documentation and assess the business purpose of complex transactions to mitigate financial risk. - Strategic Problem Solver & Solution Design: Employ advanced analytical and problem-solving skills to address complex, unscripted customer situations that fall outside standard procedures. Develop and recommend viable, data-backed solutions for operational or product gaps identified through customer interaction to management and relevant departments. - Product Partner & User Research: Serve as a liaison with the Product and Engineering teams when they conduct user research, sharing quantitative and qualitative insights on friction points, and actively participate in product testing to ensure a seamless and compliant user experience. - Communication: Provide exceptionally clear, empathetic, and professional support to our U.S. Latin immigrant customer base via chat, skillfully navigating culturally sensitive financial questions in both Spanish and English as needed. - Operational Resilience and Continuity: Maintain service continuity in a fast-paced fintech environment. Possess the scheduling flexibility and results-oriented mindset to consistently meet demanding quality metrics (QA) and speed targets (FTR, AHT) during operational peaks and high-traffic weekends. Requirements We seek a meticulous, analytical, and integrity-driven professional who thrives in a high-stakes, metrics-driven environment. - Experience: Minimum 1 - 2 years of experience as an analyst in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably within the Fintech, Remittance, or Banking sectors. - Regulatory Knowledge: Strong understanding of regulation. Familiarity with the lifecycle of a remittance and the associated risks. - Analytical Rigor: Proven ability to analyze complex data sets to identify trends in fraudulent behavior. - Tech Savvy: Familiarity with identity verification vendors (e.g., Persona, Sardine) and transaction monitoring tools. Proficiency in G Suite (Excel/Sheets) is a must. - Availability: Total availability to work rotating shifts (morning/afternoon) and weekends. - KPIs: Proven multitasking capability to handle a high volume of concurrent interactions and meet goals. - Languages: Intermediate/advanced level of English (oral and written), as internal communication is key. What We Offer - $25,000 MXN gross monthly + Performance Bonuses (We reward excellence!). - Full Mexican Law benefits (IMSS, Infonavit). - Medical Service via Sofia Salud (Note: This is a digital medical service for primary care, not a Major Medical Expenses Insurance/GMM). - 100% remote work environment and unlimited access to Udemy licenses. - Opportunity to develop within a hyper-growth Fintech dedicated to the financial empowerment of the Latino community. Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy.

About the Role The Loss Prevention Field Auditor plays a key role in protecting company assets, reducing shrink, and supporting a culture of integrity across all retail locations. This position conducts investigations, executes in-store audits, partners with local law enforcement when necessary, and drives proactive strategies to prevent theft and operational loss. We’re looking for a highly motivated professional with strong investigative instincts, excellent communication skills, and the ability to balance detailed audit work with field leadership collaboration. Key Responsibilities · Conduct on-site and virtual LP audits to assess compliance with company policies, cash handling, inventory controls, and security standards. · Investigate internal and external theft, fraud, and policy violations using CCTV, POS data, and Power BI reporting tools. · Lead suspect interviews and coordinate with HR and leadership on disciplinary or termination processes. · Collaborate with local law enforcement agencies to file reports, submit evidence, and represent the company during investigations. · Partner with Operations and Learning & Development to build preventative measures, educate field teams, and strengthen loss awareness culture. · Produce detailed investigation reports and maintain accurate case documentation in the LP tracking system. · Identify process gaps and propose solutions to enhance compliance and minimize shrink. · Support new store openings by validating CCTV coverage, Smart Safe installation, and operational readiness. · Serve as an LP ambassador, building strong partnerships with field leaders to ensure consistent execution and awareness across all stores. Qualifications · 3+ years of experience in Loss Prevention, Asset Protection, or Investigations (retail environment preferred). · Proficient in Excel · Proven experience conducting interviews and writing investigative reports. · Strong understanding of CCTV, POS exception reports, refund/no sale/price override analysis, and audit practices. · Working knowledge of law enforcement processes and case coordination. · Excellent communication and interpersonal skills; ability to build trust with field teams. · Strong analytical skills with high attention to detail. · Bilingual in English and Spanish strongly preferred. · Must be willing to travel frequently (up to 70%) to stores across assigned regions. · Bachelor’s degree in Criminal Justice, Business, or related field preferred. · Wicklander-Zulawski or similar interview certification is a plus. This role is based remotely

• Conduct coding audits specific to ICD10CM and PCS • Validate the accuracy of the MS DRG or APR DRG assignment to ensure compliance • Review, research, and respond to coding inquiries from other departments • Integrate current industry changes into a clinical audit practice setting • Act as a subject matter expert regarding payer reimbursement methodologies • Assist Coding Supervisor with reviewing and responding to external coding audits • Perform quality reviews to ensure compliance • Provide audit results and trends for education development