• Designs, develops, troubleshoots, and debugs moderately complex software applications for enhancements and new products. • Performs coding, configuration, debugging, testing, and troubleshooting throughout the application development process. • Develops and documents technical design specifications to meet business needs identified through application requirements, user stories, support tickets, and test defects. • Builds software enhancements through configuration and/or development to meet desired functionalities. • Performs unit testing on application enhancements prior to moving coding and configuration through the quality assurance process. • Develops and defines test plans and scripts for functional, performance, regression, and user acceptance testing. • Analyzes applications for compliance with security protocols. • Participates in incident management activities, including troubleshooting and performing after action reviews and tasks. • Contributes to peer reviews in cross-functional application development activities.

• Provide remote and on-site field system support that includes hardware, software applications, and networking • Provide next level phone support to the field service organization to resolve complex technical problems • Investigate complex problems through remote data stream collection and in-depth analysis • Coach & mentor field engineers and applications associates

• Collaborate with product and engineering teams to integrate security principles into the design and architecture of products. • Conduct threat modeling and risk assessments to identify vulnerabilities and potential attack vectors across the full product surface. • Manage the Secure Development pipeline including code security and 3rd party library supply chain security. • Stay current on emerging standards and guidance (e.g. OWASP Top 10 for LLMs, MCP security specifications) and translate these into actionable internal policy. • Triage Bug Bounty findings and responsibility disclosed vulnerabilities.

• Migrate an existing Python-based application from a Snowflake Native App environment to AWS EC2 • Refactor the codebase for modularity, performance, and maintainability • Maintain and optimize Snowflake integrations including transactional read/write workflows • Configure EC2 instances, security groups, IAM roles, and deployment environments • Troubleshoot QA vs production issues including authentication and caching behavior • Implement secure access patterns including RBAC and authentication flows • Set up deployment pipelines using Docker, systemd, or similar tools • Deliver technical documentation including architecture, deployment steps, and runbooks