• Support AI Monitoring & Signal Intelligence • Curate, tag, and organize internal and external AI signals • Contribute to structured monitoring artifacts, including signal logs, watchlists, and summary reports • Support maintenance and enhancement of AI Radar dashboards and reporting tools • Conduct targeted research to help distinguish meaningful signals from noise • Prepare materials that inform leadership posture decisions and strategic discussions • Enable Innovation Pods • Support and participate in structured exploration sessions using creative problem-solving and human-centered design approaches to reimagine workflows, services, and client experiences • Help synthesize exploration and experimentation outcomes into clear, decision-ready materials • Contribute to structured evaluation approaches such as desirability, feasibility, and viability scoring • Assist in developing executive-ready artifacts that frame opportunities and inform direction • Strengthen Innovation Discipline • Support intake, tracking, and organization of innovation ideas • Contribute to portfolio visibility and reporting as processes mature • Assist in refining templates, frameworks, and documentation standards • Flex across Innovation initiatives as priorities evolve

Somos un equipo de Transformación y Optimización especializado en la automatización de procesos de auditoría y cumplimiento, utilizando Analítica de Datos, Power Platform y capacidades emergentes de Agentic IA. Nuestra misión es optimizar los flujos de trabajo de compliance, reducir el esfuerzo manual y potenciar la toma de decisiones basada en datos en el área de Seguridad de IT Global. Este rol es ideal para personas con perfil analítico, con pasión por la automatización, la resolución de problemas y el uso de tecnologías modernas low‑code/no‑code. Tareas: - Analizar los procesos actuales de auditoría y cumplimiento para identificar oportunidades de automatización y optimización. - Realizar análisis de causa raíz, evaluar puntos de dolor y proponer mejoras basadas en datos. - Trabajar con datos estructurados y semi‑estructurados para extraer insights, tendencias y excepciones. - Construir y mantener flujos de Power Automate, Power Apps y dashboards de Power BI para apoyar actividades de auditoría y cumplimiento. - Implementar soluciones basadas en lógica utilizando variables, datasets, parámetros, módulos y otros conceptos básicos de scripting. - Colaborar con desarrolladores y arquitectos para integrar capacidades de Agentic IA y patrones de automatización de nueva generación. - Investigar y prototipar casos de uso de Agentic IA aplicados al compliance (por ejemplo: validación autónoma de datos, flujos de auditoría, controles de políticas). - Trabajar en conjunto con equipos de Seguridad, Compliance, Operaciones IT y Producto para comprender los requerimientos y entregar soluciones de automatización. - Traducir las necesidades del negocio en requisitos técnicos claros y estructurados. - Dar soporte en workshops, demos y sesiones de UAT (User Acceptance Testing). - Mantener documentación clara de flujos de trabajo, automatizaciones y lógica de datos. - Monitorear el desempeño de las soluciones implementadas e identificar oportunidades de mejora. - Contribuir al intercambio continuo de conocimiento dentro del equipo. Qué estamos buscando: - Fuerte pensamiento lógico y analítico, con capacidad para descomponer problemas en pasos estructurados. - Experiencia básica en al menos una de las siguientes herramientas: - Power Automate - Power Apps - Power BI - Comprensión de conceptos básicos de lógica de programación: variables, condiciones, bucles, estructuras de datos. - Capacidades analíticas básicas en Excel (LOOKUP, IF, filtros, tablas dinámicas). - Comunicación clara, oral y escrita, en inglés intermedio. Nice to have: - Experiencia práctica desarrollando automatizaciones o aplicaciones en Power Platform. - Conocimientos básicos de JavaScript u otros lenguajes de scripting similares. - Conocimiento de ServiceNow, IIQ u otros sistemas de tickets o reporting. - Comprensión de procesos de auditoría, compliance o seguridad. - Experiencia con IA low‑code (AI Builder, automatización cognitiva, OCR). - Interés o exposición inicial a conceptos de Agentic IA. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.

Overview The US Oncology Network is looking for a Quality Assurance Analyst to join our team at Texas Oncology. This position will support the Contact Center in TxO Connect. This Remote role is based in the Dallas Region of Texas. Limited travel within Texas may be required. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Quality Assurance Analyst do? Under direct supervision, the Quality Analyst ensures Care Coordinators deliver accurate, compliant, patient-centered service. They evaluate interactions, facilitate calibrations, provide written coaching/feedback, identify trends, and partner with leaders to improve performance and the caller's experience. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values. Responsibilities The essential duties and responsibilities: - Monitorinng and evaluating agent performance: Regularly listening to call recordings to assess ad herence to qualify standards and proper call handling procedures. - Ensure Care Coordinators deliver accurate, compliant, customer-focused service to each and every caller. - Identify trends by region and report regularly to department and regional leadership. - Facilitate monthly regional calibrations and partner with leaders to improve performance and the customer experience. - Respond to QA disputes in a timely manner according to established department procedures. - Facilitate dispute meetings when necessary. - Participate in activities to examine the overall effectiveness, quality, and compliance of contact center processes with patient care and company policies and procedures. - Drafts written reports in accordance with reporting standards. Ensures all findings, exceptions and proposed adjustments to processes are explained or included in reports. Assists with presentation of reports. - Collaborating with training & knowledge management as needed. - Other duties as requested or assigned. Qualifications The ideal candidate for the position will have the following background and experience: - High School diploma or equivalent required. - 2 years of experience in contact center quality assurance, customer service, or related roles in the healthcare/contact center industry. - Excellent interpersonal and presentation skills, both in-person and virtually. - Analytical skills (ability to objectively evaluate data and perform statistical analysis). - Proficiency in call center quality monitoring tools, customer relationship management (CRM) software, data analysis tools, quality management systems, and Microsoft Office suite. - Excellent written communication skills. COMPETENCIES The ideal candidate will possess a combination of technical and soft skills essential for success in this role. These competencies ensure the ability to perform job duties effectively and contribute positively to the team and organization. - Effectively manages individual workload to meet daily, weekly, and monthly QA quotas and deadlines - Maintains focus and productivity while working autonomously for extended periods of time - Maintains confidentiality of patient data and employee performance information - Adheres to ethical QA practices and avoids bias or favoritism - Uses QA tools, spreadsheets, dashboards, and contact center platforms accurately - Tracks review volumes, scores, trends, and compliance findings - Supports quality and operational reporting with reliable, well-organized data ​ - Thorough understanding of contact center quality frameworks, QA scorecards, and evaluation methodologies - Ability to consistently calibrate to scoring standards and apply criteria objectively - Strong knowledge of customer experience principles, compliance requirements, and service expectation - Accurately reviews interactions (calls, chats, emails) to identify trends, root causes, and performance gaps - Interprets quality data to support insights related to agent performance, process adherence, and CX outcomes - Applies sound judgment when evaluating nuanced or complex interactions - Attention to detail and accuracy PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus. Requires vision and hearing corrected to normal range. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with corporate and field staff, as well as external customers and contacts. Work may require some travel.

• Investigate and determine whether medical insurance claims are recoverable or non-recoverable from a liable third party. • Communicate and negotiate with healthcare plan members, insurance adjusters, and attorneys. • Utilize computer systems to accurately document collected information. • Apply organizational, analytical, and time management skills to manage daily workflow. • Review and understand healthcare contracts. • Create medical expense spreadsheets and processes payments from recoveries.